0

I presented both a workshop and a breakout session at last month’s Social Media Strategy Summit in Dallas. This was my second time attending a Social Media Strategy Summit this year, and conference producer Breanna Jacobs and the team from GSMI do a fantastic job of bringing together both wonderful presenters and experienced attendees together in a very interactive learning environment.

Here are a few highlights of the tweets, insights, and audience reactions to the social media strategy ideas shared at the Dallas event.

Social Media Strategy and Customer Service

Via Vanessa Sain-Dieguez (@VSDieguez) of @HiltonHotels

  • You don’t want to “train” your customers to tweet and get better attention than when you call.
  • It’s vital to listen for people mentioning your brand in multiple ways, even when someone isn’t mentioning your brand directly. For example, if the location on a tweet or Facebook update suggests a person is at your location with an issue, you want to be able to identify that and respond.
  • Hilton layered its social media-based customer services activities into pre-existing protocols between its franchisees and customer service group. This move minimized issues that might have developed if social media customer service were treated differently. That’s not to say that delivering customer service via social is simple. “Scalability is our biggest challenge every day.”
  • Successful real time marketing is about what’s relevant, not what’s trending.

Via Jeff Gibbard (@jgibbard)

  • It’s easy for customers to be rude to a logo on Twitter or Facebook. That’s not so if they sense a person on the other end. That’s why it’s important to sign your customer service social media in some way to show there’s a person involved on the brand’s end.

Social Media Strategy Insights from Adrian Parker of @Patron

Quick disclaimer – I was one of three people who won some of the new Roca Patron Tequila for live tweeting the most during the Adrian Parker presentation.

AdrianDParker2

Nevertheless, Adrian had a plethora of great strategic insights and paraquotes from his diverse career experience.

  • “Outsource your thinking, but not your decisions.”
  • “Your social strategy should be something your competitor would never do.”
  • “A best practice isn’t a strategy. It’s something you should be doing anyway.”
  • “Good strategy is inspired by, but not limited to, current customer behavior.”
  • “A good strategy should make you nervous.”
  • “Leadership is plural. Vision is singular.” Multiple people can lead against the sole vision.

An Attendee Recap

Dan Vadeboncoeur (@danvadeboncoeur) attended the SMSSummit and shared his recap on take-aways on his Media Nerds podcast. I tweeted Dan that I appreciated the shout out, especially since he sat in on both of my sessions.

Video Highlights from the Social Media Strategy Summit

In a great example of using content providers to create even more content from an event, a video crew was onsite the second day of the conference to film brief interviews with #SMSSummit presenters. There is a YouTube page with all of the videos, plus here are several from yours truly on social media and content marketing strategy.

See the video at: http://youtu.be/sOuBJzHvRBQ

See the video at: http://youtu.be/Vkf6Xu2HKWs

See the video at: http://youtu.be/MQkdKal2rtM

Wait, There’s More

This quick recap doesn’t do justice to the breadth of content at the #SMSSummit. Look for another post with additional highlights coming soon! – Mike Brown

 

Enjoy this article? Subscribe to the free Brainzooming email updates.

 

“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

0

“That was a big focus group.”

This comment was from Nancy Rosenow, executive director of Nature Explore, about a large-scale Brainzooming creative thinking session we designed and facilitated for its annual Leadership Institute.

A new type of focus group was what the large-scale creative thinking session was, even though it took place in the midst of a professional development conference.

The Case for a New Type of Focus Group

If you think about a traditional focus group, it’s an odd environment.

You bring individual groups of recruited strangers together who share some common characteristics (usually including geography) to react to pre-developed ideas or concepts. While they may engage in a brief group activity about the concepts, the main communication is usually one person reacting to what the focus group moderator or another participant has said. That result is a lot of one-person talking, everyone else listening, and relatively inefficient learning experience.

At the Brainzooming sessions we designed and facilitated the Leadership Institute (and for a similar one the previous day for KC Digital Drive), we created a different experience for participants with varied strategic thinking exercises designed specifically for them.

While we had geographically diverse individuals working together in four-to-six person groups, there were nearly twenty of those groups active simultaneously. With no dedicated facilitators for the groups, we had had staff from the organization walking among the tables to answer questions and provide creative encouragement.

Nature-Explore-Session

We accomplished this with a poster-based set of strategic thinking exercises. Participants could weigh in on three topics of interest to event organizers:

  1. What opportunities and challenges the attendees foresaw in creating and maintaining outdoor classrooms (the focus of the Institute)
  2. Attendee reactions nearly forty potential topics for educational modules
  3. Ways attendees would change their selected modules to make them more helpful

The net result a tremendous volume of input from the diverse participants, and all it took was approximately 45 minutes of event time for participants.

Strategic Thinking Exercises Designed for Broad Input

If you have a large group of your target audience members assembled, this about the value of a new type of focus group. You’ll get more people (who are both fundamental similarities and stark differences) working together, generating ample content through multiple periods of intense, collaborative interaction as they work on new ideas.

Sound intriguing?

Give me a call or email, and let’s discuss how we can make it happen for your organization! – Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can help you enhance your strategy and implementation efforts.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

2

A linkbait article showed up on Facebook the other day about an atheist (who called himself, “Not gonna pray”) writing to Andrew W.K., the advice columnist at the Village Voice. The letter was about the foolishness of praying for his brother who had just been diagnosed with cancer.

The linkbait part of the headline focused on the columnist’s response which was, of course, labeled “EPIC.”

Andrew W.K.’s response focused, in part, on the humility prayer requires and the importance of understanding our place in creation. He pointed out that getting on your knees to pray is “about showing respect for the size and grandeur of what we call existence — it’s about being humble in the presence of the vastness of life, space, and sensation, and acknowledging our extremely limited understanding of what it all really means.”

Prayer-Atheist

He went on to suggest to “Not gonna pray” that out of respect for his grandmother’s request for prayer, he should get down on his knees and think about his brother (part of creation) as hard as he can. Think about him more than he ever had before. Think about all the wonderful aspects of him and “tell him” how much the letter writer loves him.

The article concluded by mentioning how powerful the response from Andrew W.K. was. This was required to reinforce how “EPIC” it was, and simply good form since about 90% of the linkbait article was lifted directly from the Village Voice (a great example of really poor content curation). Hundreds of comments followed and ads for articles on miracle pills, drunken celebrity moments, and important laws I need to know about in Overland, KS rounded out the article. (All that is why I’m not including a link to the linkbait article; you have enough details to search for it if you want to read it.)

The Linkbait Article on Prayer Got ONE Part Right

Since this is an example of prayer being discussed in social media, I’m jumping on it as a strategic thinking topic ideal for Brainzooming that needn’t be relegated to my long-dormant spirituality blog.

Andrew W.K. DID make an EPIC point in his response about prayer: the absolute importance of humility and the realization that no matter how much we want to think, believe, and fool ourselves, we AREN’T in control of the bigger picture. From trying in fits and starts to develop my own prayer life, that’s an unmistakable conclusion.

The unfortunate part of the response is that he suggests “Not gonna pray” should pray to “creation” (which can do nothing about prayer) instead of the “creator.” He wants “Not gonna pray” to be humbled next to a creation that, quite frankly, as a human being with incredible abilities to think, to reason, to understand his place in creation, and to participate in a spiritual life, he is SUPERIOR to in the most important ways.

It’s one thing to think you are “praying” to your brother, and essentially sending him good thoughts. And I guess that’s become the popular, watered-down version of what prayer is since people are allowed to talk about it without being too offensive or triggering a lawsuit from someone who doesn’t believe in prayer and feels his or her sensibilities are being trampled by others praying.

It’s one thing, but it’s a little tiny portion of prayer.

Prayer to the Creator IS EPIC

At the heart of prayer is demonstrating our humility to the creator (and not aspects of creation) and becoming open, willing, and eager to understand and actively participate in what we CAN understand of God’s plan.

And that does require humility, and a complete sense that we don’t control things as we might like to believe.

While you might think this topic is far afield for Brainzooming, the original linkbait article showed up in my Facebook feed with a well-known social media expert saying it was a great example of why you might like prayer. Since he’s only about 25% right, as may be the case on many topics on which he purports to be an expert, it’s fair game for somebody out here to fill in the other 75% of the answer he missed.

And for my friends who have said to me, “I don’t understand how someone so analytical and so focused on strategic thinking can believe in prayer,” I have one thing to say. My belief doesn’t come from fuzzy feelings. My belief comes from demonstrated evidence on a daily basis: the more I surrender, the more I give up control, the more I look to the creator as the source of direction in my life, the more things make sense in the big picture.

It’s not a feeling for me. It’s a daily proof.

And, in my humility and inadequacies as a person, that proof is EPIC. – Mike Brown

 

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.


Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation and strategic thinking success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

2

I’m not a frequent plane talker.

My mother says I have a look that says, “Don’t talk to me.” If that’s true, it’s not because I consciously TRY to display that kind of look. I will admit, though, that small talk isn’t one of my favorite activities.

And on a quiet plane flight, I typically get a ton of writing done.

When someone starts airplane talking though, I’m going to listen, especially when the person is a riot.

That’s what was happening on the first leg of the flight home from Content Marketing World in Cleveland late yesterday afternoon.

Rolling in the Aisles

Blogging away while the plane was boarding, I watched with interest as a woman was rearranging luggage in the overhead bin. She grabbed a small bag and asked the owner to stow it under her seat so more luggage (specifically her own carry-on bag) would fit.

She sat down in the middle seat between me and a guy having a particularly loud phone conversation.

I think OUR conversation started with, “What’s the matter with people who think they should have loud conversations wherever they are?”

We quickly discovered we’d both spoken at Content Marketing World. Her name is Ahava Leibtag, author of “The Digital Crown: Winning at Content on the Web,” (affiliate link) and the niece of the late U.S. Senator Arlen Specter (who was from Russell, Kansas, just 30 miles from where I grew up).

SHUT UP . . . or not!

I can’t begin to replay all the hilarious ground we covered. Suffice it to say Ahava should be a stand up comedian. And during the flight, she developed her go-to, comedic catch phrase, complete with 37 different inflections of it based on the situation. I can’t reveal the comedic catch phrase, though, until she secures the URL.

Brand Strategy

Amid the laughs, Ahava also weighed in (repeatedly) on the Brainzooming brand strategy, insisting we re-brand immediately as ZoomyZoome (with two long e sounds after the zooms).

ZoomieZoomeSueme

Based on the name alone, we should be able to raise millions in venture capital, since it sounds as if it would be a hyper-hyped app! And if we want to extend the brand strategy to become a shady ambulance-chasing law firm, THAT name would be ZoomyZoome and Sue Me. You can see the results of this early brand strategy exploration for yourself.

Airplane Talk

You may ask about this post, “What is happening to the Brainzooming blog?”

I know, sue me. (See what I just did there?)

After The Beatles tribute band post the other day, I promised the very next post would be serious.

Sorry.

The NEXT post will be serious.

But this was the funniest airplane talk ever. And after a long week, you just can’t keep that to yourself.

So, what is your funniest airplane talk ever? Wanna talk about it? – Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

Mike-Brown-Gets-Brainzoomin

Learn all about how Mike Brown’s workshops on creating strategic impact can boost your success!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

1

Today’s post is simply silly. Even sillier than anything we’ve ever done before.

If you want serious, come back tomorrow.

Last night, as the close to the first day of Content Marketing World, there was a fun party at Jacobs Pavilion at Nautica.

COntent-Marketing-World-FLo

I wasn’t exactly sure if Nautica was the aquarium, a marina, or simply the orange clothing sponsor of Content Marketing World. Nevertheless, it was several hundred attendees at Content Marketing World noshing from local Cleveland food trucks, drinking adult beverages (the Smurf vodka-based drink was especially good), and enjoying a Beatles tribute band.

Beatles-Tribte

Speaking of Beatles tribute bands, here are the top ten things to enjoy and watch for whenever you see a Beatles tribute band (I warned you this was a silly post):

  1. The age range of the people drawn to a Beatles tribute band is remarkable. There were young women in their twenties who knew the lyrics to every song.
  2. For as long as I was there, this group never really moved beyond the first few years of The Beatles. And that was perfectly okay, except I’d hoped they’d do “Long Tall Sally.” And “Kansas City” would have been a nice touch.
  3. The quote of the night came from Elton Mayfield of ER Marketing: “If the Paul isn’t left handed (in a Beatles tribute band), you just have a guy in a costume.”
  4. Ringo didn’t sing a lot of songs, but at least the early songs Ringo sang were pretty rocking.
  5. Elton Mayfield saw Paul McCartney in Kansas City earlier this year and reported Paul is 72. I think the Paul in the Beatles tribute band with the young looking wig was close to 72 as well.
  6. I’m one (two at the most) degrees of separation away from the real Paul McCartney. It hasn’t translated into any business or personal benefits, however.
  7. This particular Beatles tribute band has been on tour for 31 years. I’m hard pressed to think of any other example of replacement parts lasting more than three times the original.
  8. You can’t go wrong with donuts covered in powdered sugar, even if they weren’t hot. Definitely, you should always go for the powdered sugar donuts. (Not technically about The Beatles cover band, but it was an important part of the evening.)
  9. When a Beatles tribute band play a George song, that’s when everyone goes to the bathroom.
  10. I can sway to a Beatles song, but that’s about it. I definitely can’t dance, even to The Beatles, but if someone asks me, I’ll try.

And that’s the dispatch from the first evening of Content Marketing World! – Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.


Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation and strategic thinking success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

2

It may simply be my reading habits, or the sources where I see articles on business and strategic thinking, but it seems so much business content you read touts “do this, do that, never do that thing.”

Reader-Cleveland-Library

While knowing dos and don’ts is helpful, articles written in that manner need to come with a huge red disclaimer reading:

“Remember your situation could be entirely different than the ones we’re talking about. You might need to do the things we say not to, and don’t do the things we recommend. Without knowing you and your situation, we really have no business thinking we can do your strategic thinking for you or saying what to do or don’t do as emphatically as this article implies.”

Hardly any dos and don’ts article EVER comes packaged with any such disclaimer, though.

In fact, most business articles that seem to get big attention from readers are the most strident in asserting that things are always or never a certain way the author addresses.

But it’s ridiculous to think an author, especially one whose experience and qualifications are sketchy, has any basis to speak as definitively as they do on what will and won’t work in your business.

So, please, please be careful with what your read and do your own strategic thinking.

Consider the ideas, but apply them with caution and depend on yourself for all the strategic thinking and decisions you need to make! – Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.


Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation and strategic thinking success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading

1

Give someone an incredible creative idea, and you’ve solved a problem or opportunity for the day. Give someone incredible creative thinking questions, and you’ve prepared them to capitalize on opportunities for a lifetime!

Creative-Thinking-Question

Since we want you to have a lifetime of ideas and success, here are all kinds of Brainzooming creative thinking questions waiting to be used on problems or opportunities you’re confronting today, tomorrow, and for the rest of your life.

Fundamental Creativity Questions

Extreme Creativity

Naming

Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.


Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInPinterestGoogle Plus

Continue Reading