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We ran a post recently on the “official sponsorship” relationship between Disney and American Tourister, suggesting ten strategic thinking questions you could use to develop a sponsorship strategy and identify new and unusual partners for your organization.

Strategic Thinking Questions . . . and Answers

Jim from Massachusetts followed up the post with a request to provide some context for how a brand might answer the ten strategic thinking questions. His suggestion was if readers were able to see how we’d answer the strategic thinking questions for Disney, they’d have a better sense of whether their answers for their own brands are on target.

While I mentioned to Jim that amid all the content we share, we try to stay away from ANSWERING strategic thinking questions, which is something we are paid to do for clients.

In this case, though, I said we’d make an exception.

10 Answers for Sponsorship Strategy

Here are the ten original strategic thinking questions from the blog post for identifying sponsors and partners, along with responses we brainstormed if we were answering for the Disney brand.

Official-Luggage-Disney

We didn’t dive into specific partner brands, simply categories of potential partners. We also didn’t remove duplicates from the list since a category showing up multiple times could suggest something about how attractive or viable a partnership might be.

1. What do users do before they experience our brand?

Buy flights / hotel / car rentals, research what to do at the destination, schedule vacation days, prepare to leave, board their animals, stop the mail, pack and get ready

2. What do users need to know before they interact with our brand, and how do they learn it?

Best ticket packages, park hours, ways to get better deals, ways to get their kids into the things and experiences they want to do. They learn it via the web, books, asking friends.

3. What products or services do users buy or secure before they approach our brand?

All the necessary travel, luggage, new phones (to get photos, video), cabs, long-term parking, airlines, car rentals, hotels, restaurants

4. What products or services do users bring with them as they approach our brand?

Purses, backpacks, phones, sunglasses, sunscreen, vacation / casual clothes, hats, water, luggage, stuffed animals / mementos

5. What other brands help make a user’s interaction with our brand more successful, productive, beneficial, or pleasant?

Raincoats, energy drinks, snacks for the kids, a good night’s sleep, sun glasses, sun screen, small / light weight backpack or purse

6. What other products or services do users use when interacting with our brand, even if there are no current direct connections?

Casual clothes, logoed clothes, mobile phones, buses, public transportation, Instagram, Facebook, Vimeo, YouTube, Twitter, blogs, food, soft drinks, water

7. What do users do after they experience our brand?

Shower, soap, shampoo, lotion, beds, restaurants, places to nap, social media, mobile phones

8. How or where will users apply the benefits of the experience with our brand afterward?

Stories they tell their friends, social media networks, Christmas letters, Kids’ rooms (for animals, keepsakes, etc.)

9. What products or services do users use after they experience our brand?

Storage devices / cloud for photos and videos, social networks, all the travel brands they used on the way there, restaurants, retail stores

10. What products or services will help sustain the experience users have with our brand even after it’s “officially” ended?

Photos, video, social media networks, stories, mementos, logoed items of all types, eBooks, television shows and movies

What new sponsors and partners fit your brand’s sponsorship strategy?

Whenever The Brainzooming Group develops new strategic thinking questions, we go through a comparable exercise to make sure the questions yield the right kinds of answers.

We hope seeing how we’d use these strategic thinking questions with a client (although Disney isn’t a client) is helpful for you in thinking about what new sponsors and partners might fit with your brand. – Mike Brown

 

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If you’re facing a challenging organizational situation and are struggling to maintain forward progress because of it, The Brainzooming Group can provide a strategic sounding-board for you. We will apply our strategic thinking and implementation tools on a one-on-one basis to help you create greater organizational success. Email us at info@brainzooming.com or call 816-509-5320 to learn how we can help you figure out how to work around your organizational challenges.


Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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A quote from actress, Julianne Moore in Entertainment Weekly (Oct. 31, 2014), is important from a strategic thinking perspective.

“Every actor you talk to, unless they’re fooling themselves, will tell you that you’re at the mercy of who will hire you next. The only control we have is saying yes or no.”

While Julianne Moore applies the quote to actors, the strategic thinking perspective relates to anyone in a role where what’s next after whatever you’re doing now isn’t routinely known.

Julianne-Moore

Framed that way, the quote extends to entrepreneurs, major brands making strategic decisions, and even employees inside companies who have some flexibility on navigating their projects and responsibilities.

Beyond extending the strategic thinking perspective to other fields, turning it into a strategic thinking question adds even more power. Ask yourself, “What am I saying ‘yes’ and ‘no’ to?”

Are you saying “yes” and “no” deliberately and strategically?

Or are you doing so out of instinct, feelings, boredom, or something else?

It’s not that being less deliberate about saying “yes” or “no” to what’s next is wrong. It might simply mean it’s going to be more challenging for you to learn from and build on past successes and failures to move forward in a specific direction.

No right or wrong answers today. Simply the strategic thinking question you can use as a daily reflection if you so choose: “What am I saying ‘yes’ and ‘no’ to?”  – Mike Brown

 

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I noticed this relationship between Disney and American Tourister on luggage at a retail store. The designation for American Tourister as the official luggage of Walt Disney World Resort and Disneyland intrigued me because of the strategic thinking questions the relationship immediately suggested.

You don’t typically use luggage while you are at a Disney park unless you are staying on property. There isn’t necessarily a major signage opportunity associated with it. And luggage isn’t particularly integral to the experiences people most associate with Disney.

Official-Luggage-Disney

 

This sponsorship, from the outside looking in, seems driven by someone (or multiple someones) identifying a loose connection between two well-known brands. They then created from thin air a non-physical asset one brand could sell to the other brand.

This particular official sponsor designation got me thinking of a multiple ways a brand that isn’t vertically integrated (i.e., owning assets that come before and after it in a process) can vertically integrate “virtually” and generate revenue through sponsorships and partnerships.

10 Questions to Identify New Partners and Sponsors

Thinking about typical connections one associates with Disney, here are strategic thinking questions you can use to explore comparable possibilities for your brand.

  1. What do users do before they experience our brand?
  2. What do users need to know before they interact with our brand, and how do they learn it?
  3. What products or services do users buy or secure before they approach our brand?
  4. What products or services do users bring with them as they approach our brand?
  5. What other brands help make a user’s interaction with our brand more successful, productive, beneficial, or pleasant?
  6. What other products or services do users use when interacting with our brand, even if there are no current direct connections?
  7. What do users do after they experience our brand?
  8. How or where will users apply the benefits of the experience with our brand afterward?
  9. What products or services do users use after they experience our brand?
  10. What products or services will help sustain the experience users have with our brand even after it’s “officially” ended?

If you have an attractive brand and are looking to grow revenues through new relationships, these strategic questions form the basis for a healthy strategic thinking exercise to generate new partner or sponsorship possibilities. – Mike Brown

 

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Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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It’s fantastic to have Woody Bendle back on the Brainzooming blog after too long away with an admonition to consider going opposite with your new product innovation strategy. Here’s Woody! 

New Product Innovation Strategy – Go Opposite by Woody Bendle

If you are a student or practitioner of new product innovation strategy, you are undoubtedly familiar with the “Go Opposite” strategy.  If you are neither however, the Go Opposite new product innovation strategy is a specific example of an innovation technique sometimes called “Challenge Existing Conventions” that seeks innovation opportunities by going after sacred cows – or purposefully diverging from the herd.

I have recently come across a terrific example that really drives home the Go Opposite new product innovation strategy in running shoes. Consider this depiction of 40 years of running shoes:

Running-Shoe-Trends

From the 1970s through the late 2000s, the prevailing trend in running shoes was the evolution and advancement of materials and technologies.  Shoes became more constructed with better out and midsoles that were designed for runners with different gates and foot-strike patterns.

In 2009, Christopher MacDougall’s book Born to Run (affiliate link) unleashed the “Go Opposite” trend of minimalism and for the next five or so years, nearly every running shoe company introduced an array of minimalism innovations that were designed to emulate the feeling of being barefoot – without actually being barefoot.

Right about the same time as the release of Born to Run, a completely different type of running shoe company started up called Hoka One One.  Rather than following the prevailing trend of minimalism, Hoka (affiliate link) innovated by Going Opposite and produced running shoes with maximal cushioning.  And, for going opposite when it comes to its new product innovation strategy, they have been rewarded with a ton of awards and accolades.

Regardless of the market that you happen to compete in, it is always important to understand the prevailing trends driving your industry.  But just remember, chasing the prevailing trend is usually a pretty crowded space and some terrific innovative opportunities regularly exist by exploring the opposite direction! Woody Bendle

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This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
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  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

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So, CAN analogies change the world?

That’s the bold claim conveyed in the headline of a Wall Street Journal article pulled from the book, “Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas.” The book is by Jon Pollack, a former Bill Clinton speechwriter (affiliate link).

Given we’ve tried to spend more time on how to generate analogies as part of strategic thinking exercises, this may be one of those books I will kick myself for not writing!

In any event, the Wall Street Journal article highlights four ‘rules” for gaining the greatest values from analogies. All of them include sound advice and intriguing examples. They are all worthwhile to include within your repertoire of strategic thinking exercises.

Apples-Orange-LO

Four Rules for Discovering Analogies

Here are Pollacks four rules for discovering analogies, in my own words:

1. Challenge all the typical analogies

The analogies you always hear may have some value because they have stood the test of time. Even so, it’s smart to

Pollack’s Example: The Wright Brothers saw an analogy between flying machines and bicycles because of their instability and the dynamics of balance.

2. Don’t settle for identifying just one analogy

When it comes to analogies, the same principle holds as with ideas: the more the better since you have the ability to try many of them and determine which are most effective.

Pollack’s Example: Darwin employed two fundamentals to hypothesize about evolution: water eroding grains of sand and agricultural breeding were applied to his views of gradual change.

3. Include a wide range of sources for your analogies

You won’t open a book and find all the ready-made analogies you’ll need to solve your problem or explore new ideas. Be prepared to take pieces from multiple, unusual sources and apply them in new ways.

Pollack’s Example: Bill Klann, a Ford mechanic, is credited with the original inspiration for the assembly line. The key analogy came from disassembling carcasses on a line at a meatpacking plant. Re reversed it to apply to assembly of cars, instead.

4. Make things as simple as possible

The strategic thinking trick is to combine multiple analogies without so over-burdening them that complexity takes over and they lose value. In this case, more shouldn’t just be less. It should also be elegantly simple.

Pollack’s Example: Steve Jobs (of course there has to be a Steve Jobs example) applied the idea Xerox idea of a digital desktop to a simple interface that could open access to computing for large audiences.

Strategic Thinking Exercises to Explore Analogies

Here is a sampling of previous Brainzooming strategic thinking exercises on finding and using analogies:

Mike Brown


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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The 25th, Compete Through Service Symposium produced by the Arizona State University Center for Services Leadership was fantastic! There were so many great speakers and intriguing discussions. I was honored to facilitate two workshops on Outside-in Service Innovation and using strategic thinking exercises to expand an organization’s thinking and innovation results.

Speaking of strategic thinking exercises, looking back over my Compete Through Service notes and tweets, here are important points that all seem as if they are begging to become strategic thinking exercises. We will be sending all of these to the Brainzooming R&D lab and see what develops from them!

Danny-White

Former Dallas Cowboy Quarterback, Danny White

Mary Murcott, President, The Customer Experience Institute, Dialog Direct

Culture, a provocative point of view, and simplicity drive service innovation.

To disrupt through simplicity, try to enable people to do more, re-imagine the service experience, remove friction in processes, and figure out how to save people time. (This idea has already become an organizing slide in the Outside-In Service Innovation workshop.)

Mike Gaithright, Director, Americas Customer Services, Amazon.com

The Jeff Bezos formula is obsess over customers, think long term, and innovate.

Amazon looks at opportunities as either one-way or two-way doors. A one-way door is a situation where once you make the decision and commit, you can’t return to where you were. With a two-way door opportunity, you can go right back if something is wrong. Amazon goes big, bold, and fast in two-way door situations.

With customer service, treat your customer as you would a friend. Ask yourself, “What would I do to help my friend when something goes wrong?” Then go out and do that.

Brad Haeberle, Vice President, Siemens

People will pay a lot of money for services that take pain off their lap. Or ask customers how they use your product and commercialize that – you’ll make a lot of money.

Accounting systems go against service innovation. You can depreciate product development investments, but typically can’t with a service.

Erik Peterson, Partner, A.T. Kearney

“Power is ‘easier to get, harder to use and easier to lose.’” – Erik Peterson quoting one of his associates

Derrick Hall, President and CEO, Arizona Diamondbacks

During a period of intense change, reach one person at a time. Don’t allow a single call or email to go unanswered when going through change. Even better, meet with people individually and personally to communicate and bring them into the change.

Have an arrival party for new employees. Don’t invest in going-away parties, making a big splash for someone who doesn’t want to work for you anymore.

Bridget Duffy, MD, Chief Medical Officer, Vocera Communications

The first question to hospital patients (or any customer in a daunting, stressful situation) should be, “What are you most concerned about and how we can address that?”

Develop an “Always Event” list spelling out the customer experience that always has to be in place. One question to help identify easy things to add to the Always Event list is, “What one moment in the experience most touched your heart?”

When you’re trying to tackle major customer experience issues, don’t try to solve everything at once or start with the hardest thing to fix.

Mavericks have to be willing to be burned at the stake.

Danny White, former Dallas Cowboys Quarterback

Failure is a resource. It helps you find the edge of your limitations. – Danny White quoting from the book You2

Ray Barton, Chairman of the Board, Great Clips

How do you ensure the brand experience’s consistency when it has to be carried out by other, non-employee parties? Simplicity and consistency in message and behaviors is the key. With simple messages and behaviors comes the ability for other parties to know what to do and when.

Boredom is the enemy of simplicity and focus. When an organization has figured out what works, it can’t afford to get bored and complicate what works.

Randy Wootton, VP Premier Products, salesforce.com

When you create an app or another capability to monitor how a user is using your product or service, it gives you the incredible opportunity to provide improvement recommendations to users based on broad experiences.

Stephen W. Brown, Professor Emeritus – Marketing, Arizona State University

Collaboration with customers is an incredibly strong opportunity. A brand can co-design, co-develop, co-produce, co-deliver  services with its customers.

“To be successful, you have to put your brand out there and be vulnerable.”

Mike Brown

 

Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization.

This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

 

 

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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If you’ve participated in our Brainzooming presentations or workshops on social media strategy, content marketing, brand strategy, or even strategic thinking, you’ve likely heard a recommendation to read “Made to Stick,” the 2007 book by brothers Chip and Dan Heath (affiliate link). The primary message of “Made to Stick” is certain ideas ARE “made to stick” through what the Heath’s characterize as a SUCCES

Applying Made to Stick to Social Media Strategy

Made-To-StickSUCCES is an acronym for six principles to help ideas resonate and stay with their intended audiences.

Slightly rearranged here, the underlying principles behind SUCCES are:

  • Stories
  • Unexpected
  • Credible
  • Concrete
  • Emotional
  • Simple

For an updated “Doing New with Less” workshop for a Transportation Marketing and Sales Association bootcamp next week, we are creating a social media module linking the SUCCES formula to social media strategy and stronger content marketing for an organization.

Here are some previous social media strategy links that support the “Made to Stick” framework:

Stories

Unexpected

Credible

Emotional

Simple

BTW, if you are in transportation, logistics, or simply want to get a strong overview on marrying stronger creativity with smaller marketing budgets, there is still time to register for the TMSA Marketing Bootcamp in Chicago. You can get all the details and register at the TMSA website. – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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