Branding | The Brainzooming Group - Part 5 – page 5
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I’m in West Palm Beach, FL today speaking at the Connections 2017 conference sponsored by SMC3. The topic is about engaging your internal brand team and delivering on a great customer experience strategy.

This Brainzooming branding keynote is built around eight questions for senior executives to ask themselves about how they are preparing their teams to help shape brand strategy and deliver incredible experiences to customers. It starts by asking how easy it would be to walk past a $100 million idea in your organization because you just didn’t recognize it. My contention is that it’s easy to miss a $100 million idea in a big company because it is probably coming from somebody completely surprising and it doesn’t show up looking like a big idea. It may be a failed attempt. It may be a small idea that needs a lot of work. It may be what seems like a misguided attempt today that will only make sense once you see it from a different future perspective.

Along the way, the talk covers these other aspects of customer experience strategy:

I’m excited about the keynote, because it’s the first time back speaking in front of this big a group of transportation professionals for a few years. Having come from the transportation industry, and seeing so many people I knew and faces I recognized at the January 2017 SMC3 conference, I can’t wait to share these ideas with them.

In the meantime, if you’d like to grab a free copy of the diagnostic we’re offering to Connections 2017 attendees to assess their big strategy statements, you can do so for a limited time. – Mike Brown

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Big strategy statements shaping your organization needn’t be complicated. They should use simple, understandable, and straightforward language to invite and excite your team to be part of the vision.

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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We say it so often, particularly during brand strategy workshops: a brand is more than a logo, a color, and a look. A brand encompasses the people, products, services, messages, promises, and reinforcing cues that create a complete customer experience strategy.

Against that backdrop, a properly-crafted branding strategy should do a variety of things that most standard, garden-variety strategies don’t have to do.

4 Customer Experience Strategy Questions Strong Branding Addresses

To determine whether your branding strategy is working properly and as hard for your brand as it should to shape your customer experience strategy, it’s a good idea to review it both in writing and in practice.

Your brand strategy should help your employees know:

These four considerations give you a quick way to figure out how your brand strategy stacks up.

What did you discover? Is it working hard enough to shape your customer experience strategy?

If not, contact us, and let’s talk about efficient ways to develop the ideas and modifications to strengthen your branding strategy and the experience you deliver to your customers every day. – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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We still come across many companies, especially in B2B, that do not incorporate a content marketing strategy to effectively reach potential customers.

The reasons they give for lagging in this area?

A content marketing strategy is not a priority for them. They doubt whether social-first content strategy will work for their companies, because they are different or have customer bases that do not care. They do not know where to start or how to sustain creating great content. Maybe they are wedded to how they have always done things, with business development people, brochures, and frequent pleading to generate referrals.

7 Signs to Invest in a Social-First Content Strategy for Your Brand

We assure them that a social-first content strategy works, even in B2B. We also offer these types of signs that it is time to invest in a content marketing strategy.

Do any of these issues sound familiar in your organization?

  • You are not generating enough leads, at least in part, because not enough people are coming to your website.
  • The don’t offer information relevant to your targets, business, and industry that match with how and what your potential customers want to discover.
  • Your organization has great stories about your people and what you do but only share these great stories inside your organization.
  • Onboarding new customers is a challenge because they lack current information about what getting started with you entails.
  • You are not continuing to learn about potential customers each time they interact with your brand online.
  • Potential customers see your competitors as doing a better job educating the market you serve.
  • You only use traditional marketing channels and media.

Let us ask again: how many of these issues apply to your organization right now?
Download Your FREE eBook! Boosting Your Brand with Social-First Content

If several of them are all too familiar, you owe it to your top and bottom lines to explore introducing a social-first content strategy as a high-impact way to build your brand. – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Are your employees celebrities within your branding strategy activities?

No, I’m not asking whether your employees are movie stars, singers, or newly-celebrated personalities that tweet, buy, or glom their way into celebrity status.

I’m asking about whether you feature your employees within your branding strategy in ways that allow them to attract attention and accolades for how great it is to have them as part of your brand?

Employer Branding Strategy Stars

Talking with a B2B company about a day-long customer program, I suggested they invite employees to fill various roles at the event. These duties would give customers exposure to smart, strategic, and dynamic team members they might never typically know. It would create the opportunity to celebrate the great people at the brand. Incorporating these interactions in its branding strategy could strengthen relationships, open doors to new business possibilities, and reinforce customer perceptions that they have chosen the best service provider.

Want to guess the response to the idea?

“Great idea, but everybody is really busy. We can’t pull them away from their regular jobs for even a few hours.”

I understand that EVERYBODY is CRAZY busy. Busy is about doing what the company does. Busy is at the heart of selling and producing revenue and profit growth.

Yet brand building (via creating stronger relationships and perceptions) is integral to the company being able to sell more, do more, and make more money. And opportunities to foster customer relationships in ways that strengthen the brand outside of the day-to-day of doing business are typically rare. While it appears to be a great business decision to ensure everybody is in place to perform their daily tasks, this represents a poor branding strategy decision.

If the company thought about its employees as business celebrities, its priorities would likely differ. They would probably not hesitate to put their important customers in direct contact with their employee celebrities to get to know them better and bask in their glow.

Against that backdrop, let me ask the question again: Are your employees celebrities within your branding strategy activities?

And if you answer, no, COULD and SHOULD they be?  – Mike Brown

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I snapped this picture at Target the other evening because of the intriguing product branding ideas it suggests.

This is a ten-pack of 7.5 ounce cans of Diet Coke. Compare that to the typical Diet Coke configuration: twelve cans of 12 ounces. Doing the math, this carton has 75 ounces of Diet Coke vs. 144 ounces in the typical 12-by-12 arrangement we purchase like crazy at our house.

Just looking at the numbers, you can see people are receiving about 50% of the amount of Diet Coke they might expect if they rush into the store and grab a carton without paying attention.

That’s a big difference!

3 Product Branding Ideas to Beg, Borrow, and Steal

Suppose you are in a similar product branding situation. You need to reduce what your brand delivers, but still put sizzle into your product so consumers think it is an attractive option. How do you go about it? Try going to school on three producing branding ideas from Diet Coke, and look for where you can beg, borrow, and steal ideas!

Beg

Background: Smaller cans do not usually suggest a positive brand experience.

Diet Coke Strategy: Translating small to sip-sized. This takes advantage of alliteration and whimsy. And rather than seeking permission for the change, this branding strategy idea begs forgiveness later – if ever!

Ask: What’s the coolest way possible to describe the presto-chango we’re about to pull on our customers?

Borrow

Background: Mini Cooper has positive brand affinity. The brand has helped make small a good thing.

Diet Coke Strategy: Borrowing mini and using it in a maxi fashion across the entire side of the box.

Ask: What brand positively employs a typically negative attribute that our branding strategy can embrace and celebrate?

Steal

Background: On the carton, it says 7.5 ounce cans. The images show the traditional can and bottle, though.

Diet Coke Strategy: Stealing from the Coca-Cola brand halo to depict a traditional can (12 ounces) and the classic bottle (something bigger than 7.5 ounces). This creates a deliberate mismatch between what you see and what you buy.

Ask: What brand attributes from our higher value / more significant offers can we use to sell-in something less?

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From the Brainzooming Product Branding Lab

We haven’t tested this exercise for generating product branding ideas since it is brand new. If you beat us to putting it into practice, let us know how it works for you! – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I spoke about Social-First Content at the April 2017 Social Media Strategies Summit in Chicago. As always, I left this Social Media Strategies Summit with valuable insights on social content strategy plus great ideas for further developing our brand.

Social Media Strategists at the #SMSSummit

From this Social Media Strategies Summit, I took away a specific insight on the challenge for social media strategists.

With traditional marketing communication, there were numerous clear divisions among important roles:

  • Creative vs. analytical
  • Writing vs. visual communication
  • Strategy vs. design
  • Developing content vs. publishing content
  • Spokesperson vs. reporter
  • In front of the camera talent vs. behind the camera support
  • Media creation vs. media buying
  • Offline execution vs. online / technology execution
  • Mining customer and business insights vs. audience targeting

Looking back on the combined internal and external team we assembled to market our Fortune 500 B2B brand, we rarely had one person doing both sides of any of the pairs of talents and responsibilities above. Depending on a project’s size, in fact, there may be ten or more people involved across these roles.

Social Media Strategists Face Complex Roles

Now, consider today’s social communications landscape. The divisions between the complementary roles have largely disappeared. Today’s social media strategists must be functional, if not fully adept, at nearly all these roles to succeed.

This idea started developing for me as we started using Hubspot for inbound marketing. I’m continually moving between intense analytical and creative roles in developing and executing content-based workflows.

The realization really hit me while attending a Facebook list building, advertising, and re-marketing workshop at the Social Media Strategies Summit. The presenters covered audience targeting and Facebook advertising in detail. We don’t use Facebook advertising very aggressively, so the topic isn’t one that has occupied much of my attention. As workshop presenters continued, I recalled that in the corporate world, I told media buyers that I’d ask questions, but I understood they had a knowledge base that was difficult to have without living in their world. I depended on their expertise to guide and lead us toward accomplishing our marketing objectives.

Today, however, you can’t afford to make that distinction. Outstanding social media strategists must understand Facebook targeting, advertising, and remarketing. It’s just as important as understanding the fundamentals of writing a compelling story. They also must understand everything else on the list of communication roles.

Sure, in a smaller organization, I’m now taking on many more communication roles than as a VP in a Fortune 500 organization. A team of ten no longer exists for me. Talking with other attendees at the Social Media Strategies Summit, though, it’s clear a team of ten doesn’t exist for many of them either – even within large organizations.

Why Many Mid-Career Marketers Are Dinosaurs

Put all this together, and I think it explains why I see so many mid-career marketers are dinosaurs, either limiting themselves in comfortable, but career-threatening ways (“I just do PR” or “I write but don’t do SEO”), or floundering while they rework the calculations on how much longer until they have enough money to retire.

The much smaller group is leveraging career experience and diving into social content strategy with a passion. These folks are learning to become perhaps the best-positioned marketers: they heave experience AND social sensibilities.

Seeing this landscape for mid-career marketers is why I encourage them to attend as many social content marketing events and conferences as possible. It’s the foreseeable future. If they want to be a part of that future AND get paid, they must be aggressive and prepare to work with multiple generations that grew up in a marketing world where role divisions that made sense ten years ago no longer apply. – Mike Brown

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Beyond depicting your product every which way (or depicting the equipment and people who create your service every which way), what images do you include in your brand’s visual vocabulary?

As you consider that answer, ask yourself this: Are you effectively using the best images to reinforce your brand in strategic, consistent ways?

Let’s talk about your brand’s visual vocabulary. I’ve spent a heck of a lot of time considering on design as we solidify the Brainzooming brand’s visual vocabulary through creating more eBooks on strategy and innovation (with our initial offer on branding on the way).

11 Hacks for Creating Your Brand’s Visual Vocabulary

Here are the hacks that have worked for us.

Start by unpacking your brand for inspiration. Look at all the pieces of your brand foundation (big strategy statements, brand promise) to discover the most significant words and phrases you use to describe your brand. You can do this by:

  • Combing through brand foundation materials and existing creative briefs. This will help you avoid spending time trying to recreate visual vocabulary clues that already exist.
  • Running a Wordle on web pages or other content where your brand talks about itself. This is one way to check for important descriptors.
  • Putting customer comments and open-ended descriptions about your brand through a Wordle to see what emerges on top from the marketplace’s view.
  • Reviewing your current brand visuals to identify themes or types of images that stand out based on repetition or impact.
  • Cataloging brand visuals from direct competitors and other brands that do comparable things to what your brand does. Examine what are doing to uncover opportunities to differentiate your brand visually.

Explore ideas to associate visuals with your important brand words and phrases. Start by:

  • Plugging brand words and themes into Google Images. This will help you uncover images the world associates with your brand words.
  • Searching brand words and phrases in professional photo sites to see what stock photos images exist. Careful on this: you will see lots of visual clichés you don’t want to associate with your brand.
  • Extending your search to visually oriented and image-based social sites (Instagram, Pinterest, Flickr). Look for how a broad range of people capture and categorize images linked to your brand’s attributes.

Document what you learn through:

  • Writing ideas describing the images you found. This is the approach I employed. Some of the related words were literal; others were more abstract.
  • Creating Pinterest mood boards. This is a smart alternative suggested by a design blog.:   http://designyourownblog.com/visual-vocabulary-brand-identity/They recommend pinning images you find on separate Pinterest mood boards to identify themes, then consolidating them into one overall brand mood board.
  • Finding what works for you to capture and share your results with others. I used words because my next step was taking photos to build our brand image library. Working with words makes it easier for me to avoid duplicating what others are doing. Looking at visuals as my starting points would make it too easy to potentially co-opt other people’s’ visualizations accidentally.

This is a simple approach for building your brand vocabulary, but I know it worked for us.

If you haven’t invested much time thinking about your brand and its visual vocabulary, starting simple can move you ahead dramatically! – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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