Creativity | The Brainzooming Group - Part 133 – page 133
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Part 3 of delegating relationship issues to advice columnists in the Change Your Character exercise, has them providing thoughts on improving challenging and strained relationships. For each piece of personal relationship fixing advice, brainstorm three ways you can apply the advice to mending problematic business relationships.

  • Own up to your responsibility. Don’t judge the other person.
  • Don’t procrastinate – start the reconciliation process right away & work on it daily.
  • Don’t be an idiot and do something you’ll regret later.
  • Call on a higher power for help.
  • Make your intentions clear to each other.
  • Communicate – ask questions, listen, and seek to understand what’s wrong in the relationship.
  • (Re)establish trust.
  • Suggest several solutions that address both parties’ needs.
  • Be prepared to renegotiate the relationship structure.
  • Be prepared for uncomfortable moments.
  • Give the other person the space they may need.
  • Keep busy – don’t veg out.
  • Set up a schedule to communicate.

Along with the previous posts on building and maintaining relationships, you should have a full complement of ideas that you can consider for strengthening business relationships!

Check out a compilation of “Change Your Character” creative thinking exercises and information on its use.  – Mike Brown

 

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The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can help you enhance your strategy and implementation efforts.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I had a fascinating lunch recently with Jay Liebenguth who hosts two business-oriented radio programs on KCTE-1510 AM in Kansas City. Jay is also involved with LEGO SERIOUS PLAY ™, a very cool approach to teambuilding and innovation that centers on people working with LEGOS to express the stories and possibilities that they see within an organization. As Jay described facilitating the process, he mentioned that in many cases, this technique helps give a voice to people who might otherwise have difficulty communicating the depth of their feelings or perceptions of a situation.

His comment triggered me to draw the cartoon in the upper right on the tablecloth (don’t worry, it was a paper tablecloth). While there are a number of posts on this blog about finding your best thinking style, we haven’t addressed identifying your best communication style, so here’s a quick thought on the topic.

Broaden your thinking about what communication is. Don’t limit your perspective to simply writing a report or delivering a presentation. Think about communication as transferring information – knowledge, perceptions, feelings, emotions, talents, joys, accomplishments. And these can be transferred among people in a myriad of ways.

Making this switch will ideally open up your thinking about your best communication style. It may be making really cool cartoon character cakes for your kids. It may be sewing or pop culture or photography. Could be genealogy, collecting bobbleheads, or even building things with LEGOS.

The point (and the challenge) is to consider how you communicate well in potentially non-traditional formats and bring the passion and skill you have in those areas into your business communication. It may take some creative thought; it may take some courage. But be assured, the benefits of incorporating your strongest communication styles into more parts of your life will far outweigh the effort or risk!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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During ideation and strategic thinking exercises, we use individual, colorful sticky notes in great quantities to capture new ideas and comments. This contrasts with keeping meeting notes on a single big white easel pad. We employ colorful sticky notes so aggressively because they provide a variety of advantages for strategic thinking exercises through effectiveness and efficiency.

Sticky notes allow:

  • Sustainability – written ideas gain tangibility and “life,” moving beyond dependence on someone remembering the creative idea for something to happen with it.
  • Portability – individual sticky note ideas can be moved from one place to another for sharing, further work, or later electronic capture.
  • Visibility – creative ideas can be displayed on walls in the meeting room so all participants can review and consider them, even if they weren’t in the sub-team that generated the idea.
  • Combinations – in moving an idea written on a sticky note, you can arrange and group multiple ideas to trigger new ideas, develop / clarify emerging themes, or create a natural sequence.
  • Separation – the opposite of combining ideas, a sticky note’s portability allows participants to review ideas and select those they find intriguing and may want to advocate for development.
  • Boundaries – different colors, shapes, and sizes allow you to subtly distinguish between the output of various exercises or teams.
  • Ranking – individual ideas can be placed on a matrix or ranked on a single criterion, allowing a group to interactively and quickly prioritize ideas that are more attractive.
  • Revisiting – because the idea has been given initial tangibility through being written, it can be revisited during or after a session so that opportunities not emerging right away still have the possibility of being identified later.
  • Disposal – you can also easily recycle sticky notes when you’re done with them.

So if you want to help make your ideas stick (and not stick), get yourself some sticky notes.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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In part 2 of using relationship advice columnists for the Change Your Character exercise, here are the recommendations they’d offer for strengthening & maintaining relationships. Once again, identify 3 ideas for each of these pieces of advice that can be applied to improving your customer relationships.
  • Be friends.
  • Make sure that there’s good chemistry.
  • Set realistic expectations.
  • Make sure rules and boundaries are understood.
  • Be willing and open to communication.
  • Listen carefully to each other.
  • Stay connected to each other.
  • Take a class or do other things together.
  • Do the simple things.
  • Celebrate each other.

Next Wednesday, the advice columnists will wrap up by helping fix some problem relationships.

Check out a compilation of “Change Your Character” creative thinking exercises and information on its use.  – Mike Brown

 

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can help you enhance your strategy and implementation efforts.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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My wife and I see the need for home repairs very differently. She’s more attuned to subtle defects, noticing many I don’t. It’s not surprising. She spends more time at home and views things more closely. We also look from different perspectives – different chairs, bathrooms, even heights, since I’m taller. Yet with my more distant perspective, I notice certain items needing attention that she doesn’t. It usually occurs when I’m doing an unfamiliar activity – putting things away, cleaning, yard work, etc.

This same phenomenon happens in business even with things such as opportunities, challenges, and processes. You look at something very closely, maybe because you have responsibility for it. Since you spend so much time with it, you may view it from several perspectives, but all of them VERY close. Still you’re likely missing things that are obvious to others who see what you see from a different vantage point.

The key is to be able to actively look at a situation from blatantly different viewpoints. So if I may, here are a few great suggestions for changing how you “look”:

Move Further Away

  • Have someone completely unfamiliar with the situation observe it, and ask them, “What are your impressions of what took place?”
  • Change your seat – physically or virtually – and take a few steps back from where you usually “sit” while viewing a situation. What do you see differently?

Look Closer

  • Look at only one aspect of a process – repeat “how” and “why” questions (i.e., How is this working? Why does this happen?) until you’ve explored many possibilities for new insights.

Look from a Different Height

  • Spend a day on the front lines with sales, manufacturing, or customer service – what do they see about the process or opportunity that you don’t?
  • Spend time directly with a customer as they interact with your business – how does it look to them?
  • Shadow a senior executive (maybe a mentor) – what regularly makes its way to their level?

Look from a Different Perspective

  • Have someone else carry out the process – what’s different?

Several of these techniques helped diagnose what wasn’t working with a new planning process recently. By having new participants review it, sitting in different seats to observe interaction, and using different facilitators to lead the process, we’ve cut the initial time for the process by 50% and created more-tailored exercises. And we got these results by simply changing how we look – without plastic surgery or having to address the worst Valentine’s Day “look” question of all, “Does this make me look heavy?”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Dear Abby & Ann Landers are no longer with us, but there are scads of other advice columns in print & electronic media to help people through relationship challenges. Since much of their advice for personal situations can be applied to business relationships, over the next several Wednesdays, we’ll let them do our work for us in the Change Your Character exercise.
This week, it’s brainstorming starters for building stronger relationships – generate at least 3 relationship building ideas for your business situation from each piece of advice:
  • Make the best possible first impression–be friendly & well dressed with a positive attitude.
  • Be yourself & pay attention to your instincts.
  • Spend time together to get to know each other.
  • Ask questions. Don’t just talk about yourself. Keep the conversation light.
  • Be attentive to the other person and don’t talk on your cell phone.
  • Be honest.
  • Go the extra mile to make the other person comfortable.
  • Thank the other person for spending time together.

So if you have some new business relationships to build, this should help you get some fresh ideas. And if you’ve got a first date lined up for Valentine’s Day tomorrow, you can also benefit. Just make sure that you don’t apply the ideas from the former situation to the latter – that would be a problem!

Check out a compilation of “Change Your Character” creative thinking exercises and information on its use.  – Mike Brown

 

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can help you enhance your strategy and implementation efforts.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Today is Ash Wednesday; this marks the beginning of Lent, a time for, among other things, more intense prayer. In light of that, rather than the typical Wednesday feature on Changing Your Character, here’s a link to a creativity prayer.

Invest a few moments today to ask for a potentially new source of help for you to use your creativity to enliven and inspire others.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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