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I debuted a presentation on “Results – Creating Strategic Impact,” our mini-book on employee engagement ideas to boost an organization’s strategic thinking. The mini-book focuses on the tremendous value when an organization finds ways to strategically solicit employee insights and perspectives to shape its strategic thinking.

Results-Presentation

One attendee stuck around after the “Results” presentation to ask about a situation his son is facing. He runs a restaurant whose employees are generally high-turnover, lower wage young people. He said his son needs to improve the restaurant’s performance and wants to involve the employees. The question was whether it makes sense to try and engage employees in the ways I discussed when they aren’t likely to be around for very long.

The answer was easy: Yes!

5 Employee Engagement Ideas for High-Turnover Employees

To me, the length of someone’s employment doesn’t have a bearing on whether it makes strategic sense to engage them and their perspectives. We’ve talked before about how one company even uses entry interviews (as opposed to exit interviews) to gain input from new employees before they’ve consumed too much of the incredible corporate Kool-Aid.

Quickly Brainzooming with the restaurateur’s father, here are five employee engagement ideas to get valuable strategic thinking even when turnover is high:

  1. Involve employees as frontline listener-reporters, playing back what they hear from customers.
  2. Solicit their input on problems they are experiencing with internal processes.
  3. Ask them what workarounds they have figured out to make things go more smoothly than they would otherwise.
  4. Have them share suggestions for things they would experiment with, change, or definitely keep as is.
  5. Ask them where you can find more individuals like them to recruit for the business.

No matter how much they are getting paid or how long they’ll be around, those are five employee engagement ideas where even high-turnover employees can contribute strategic thinking to help make an organization’s leaders smarter about business issues.

And who knows . . . by involving them right from the start, you may actually reduce the turnover rate!  Mike Brown

10 Employee Engagement Ideas to Improve Strategic Results

FREE Download: “Results!!! Creating Strategic Impact”

Results!!! Creating Strategic Impact Mini-Book

Leaders need high-impact ways to develop employees that can provide input into strategic planning and then turn it into results. This Brainzooming mini-book, “Results – Creating Strategic Impact” unveils ten proven lessons leaders can use to boost collaboration, meaningful strategic conversations, and results.

Download this free, action-focused mini-book to:

  • Learn smart ways to separate strategic opportunities from the daily noise of business
  • Increase focus for your team with productive strategy questions everyone can use
  • Actively engage stakeholders in strategy AND implementation success

Download Your FREE Results!!! Creating Strategic Impact Mini-book

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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A client raised a question the other day in a Brainzooming strategic thinking workshop about what you can do when you are waiting on someone busy AND important to provide input on an initiative so you can continue making progress.

That is a question I have had to consider and address frequently.

9 Strategic Ideas to Keep Moving without Important Input

I didn’t have time to share all nine of these strategic ideas to keep moving without important input, but I think I’ve used all of them multiple times to try and work around someone else’s slow response when an important timeline needed to keep moving!

  1. Try to get the decision-making authority or latitude to know what things you can advance without going back for input.
  2. Continue advancing the initiative with an eye toward developing several attractive options your input person can review and select.
  3. Reach out to someone that knows your input person well and can provide reliable feedback on how the individual might respond.
  4. Let them know you are using a “you only have until a CERTAIN DATE to provide input or we’re moving ahead” review standard.
  5. Simplify or eliminate other steps in the development process to allow the current schedule to accommodate a longer review and input time.
  6. Keep going on the initiative, making only “safe” choices, i.e., ones that you are sure your input person will approve.
  7. Prioritize work you can easily change if late input derails the direction you have taken.
  8. Prioritize work that does not preclude you from pursuing other viable options your input person might request.
  9. Focus on work that is familiar or adapt something that has already received approval – as long as you understand why the earlier work was approved and can make smart decisions about the new work.

Try one or more of these nine options, and keep pressing for timely input – as best you can! – Mike Brown

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Learn all about how Mike Brown’s workshops on creating strategic impact can boost your organization’s success!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Internal executive videos are funny things.

Well, actually, they are rarely funny things. More frequently, internal executive videos are boring things. Or odd things. Or cringe-worthy things.

Internal-Video

A friend working at a university sends me links occasionally for internal videos featuring a university leader trying for a “rah-rah, pick them up, congratulate and challenge them, but leave them feeling good about themselves” videos. They are heavily scripted (but trying to act as if they aren’t) and delivered in a syrupy, grating style that defines the standard for cringe worthy employee videos.

As I told my friend, it’s as if these videos are employee morale snuff films.

That’s not the way to advance an internal branding strategy.

Alternatively, talking to a nonprofit executive, the issue with her organization’s internal executive videos is execs SAY they want to create videos where they are approachable and relaxed. They then, however, re-watch, re-think, and reject the edited videos because they seem too casual. The question was what to do to get the leadership team comfortable with actually being casual and approachable on camera.

1 Way to Stop Horrible Executive Videos

My suggestion for these videos to have an impact on their internal branding strategy?

Start recording the executives all the time with phones instead of exclusively using video crews and shooting only planned videos. Tell them you are just getting the video to reference for blog posts or press releases with no intention of releasing it. Then, capture them explaining strategy at employee meetings. Video them talking with employees. Ask them simple, direct questions before or after big meetings. Shoot informal moments when they are interacting and relaxed.

The objective is to get them comfortable being on camera when they don’t think it’s going to matter. Then when it’s no longer a big deal for them to be on camera, you can then start introducing these video moments where they are truly relaxed and approachable.

How you break the news to them that you really ARE going to use the videos you said you weren’t going to use?

Well, that’s up to you to figure out! – Mike Brown

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DInternal-Brand-Strategy-eBoownload Your Free Internal Branding Strategy eBook!

Are you looking for new, more effective ways to engage your employees in shaping and successfully carrying out your brand strategy? You need to download this FREE Brainzooming eBook, published with the Global Strategic Management Institute. You’ll learn three effective strategies to engage employees as an internal brand team.

Download Your FREE eBook! 3 Actionable Strategies for Engaging Your Internal Brand Team

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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What a strong first day at the Brand Strategy Conference in New York. There were lots of great ideas and very little free time!

The kickoff presentation on the first day was from Kodi Foster, Vice President – Data Strategy at Viacom. Kodi’s presentation focused on fusing creativity and data innovation to drive brand growth.  His discussion on the need to integrate science and art was on the money.

Five Things Your Content Marketing Strategy Should Deliver

While Kodi Foster presented lots of great ideas, that whole very little free time necessitates focusing on one item: this photo which details five things Kodi says audiences expect a brand’s online content marketing strategy to deliver for them.

  1. Education – Delivers systematic instructions or provides an enlightening experience
  2. Information – Delivers facts or knowledge about something or someone
  3. Inspiration – Stimulates the audience to do or feel something
  4. Entertainment – Provides amusement or enjoyment
  5. Utility – Provides a useful or beneficial function or capability

Content-Marketing-Strategy

His five-points form a strong checklist with which to assess your content marketing strategy. How many of these areas does your content touch? And what are you doing to tackle content that doesn’t address ANY of these five areas? – Mike Brown

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DInternal-Brand-Strategy-eBoownload Your Free Internal Branding Strategy eBook!

Are you looking for new, more effective ways to engage your employees in shaping and successfully carrying out your brand strategy? You need to download this FREE Brainzooming eBook, published with the Global Strategic Management Institute. You’ll learn three effective strategies to engage employees as an internal brand team.

Download Your FREE eBook! 3 Actionable Strategies for Engaging Your Internal Brand Team

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I am in New York today delivering a Brainzooming branding strategy workshop on Engaging Your Internal Brand Team. The event is the Brand Strategy Conference. Our content addresses collaborative ways to strategically engage employees in creating and delivering the best brand experience.

Empire-State-Building2

The branding strategy workshop came about from talking to too many executives that think it’s okay to let employees in on branding changes at the same time (or even after) customers learn about them.

THAT is a horrific idea for delivering a great brand experience.

We will introduce a new Brainzooming Fake Book soon that includes the exercises we will cover in the branding strategy workshop.

Branding Strategy – Engaging an Internal Brand Team

Here are links to fourteen articles integrated within the workshop.

Identifying Opportunities for Employee Input on Branding Strategy

Collaborating with Employees to Enhance the Brand Experience

Supporting a High-Performing Internal Brand Team

Inviting Employees into Branding Strategy Conversations

Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

 

DInternal-Brand-Strategy-eBoownload Your Free Internal Branding Strategy eBook!

Are you looking for new, more effective ways to engage your employees in shaping and successfully carrying out your brand strategy? You need to download this FREE Brainzooming eBook, published with the Global Strategic Management Institute. You’ll learn three effective strategies to engage employees as an internal brand team.

Download Your FREE eBook! 3 Actionable Strategies for Engaging Your Internal Brand Team

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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In its  “Inside the Executive Suite” newsletter, Armada Corporate Intelligence featured a recap and expansion on a Wall Street Journal article called “Win Over a Remote Boss.”  The prevalence of remote collaboration (and the new strategic thinking and other challenges those situations can create) prompted sharing the “Inside the Executive Suite” story here in an edited format.

Strategic Thinking – 4 Strategies for Successful Remote Collaboration

AEIB-Graphic

I Can’t See You! What Do You Think?

Roughly forty percent of US workers work from home or in other virtual work settings. Include individuals reporting to an office but working directly with bosses and/or employees in other locations, and the prevalence of distance working relationships grows.

We liken the advice to employ different communication styles in remote work settings to how actors vary gestures and speaking approaches based on how readily an audience can see their faces. TV and movies allow for more subtle gestures because facial cues are readily visible to the audience. Stage actors (who are further away from the audience) have to use bigger gestures to convey the same messages with comparable impact. The acting style must vary relative to the level of connection.

A recent Wall Street Journal article shared advice for individuals working remotely as part of a team.

Similarly in remote work settings, you have to adapt interaction styles to fit the challenges of reduced interaction when people can’t see each other.

4 Strategies for Clarifying and Modifying How You Interact

Based on ideas from the Wall Street Journal article and our remote working experiences, consider these strategies for successful remote collaboration. Instead of ideas tied to particular apps, we’ll concentrate on behaviors adaptable to the tools available to your work team.

Orange-Cupts-String

Create clear understanding about communication and decision making styles

It’s imperative to clarify communication preferences and decision styles irrespective of whether you are the boss or an employee. Not every boss, however, can readily articulate personal communication and decision preferences. We suggest answering these strategic thinking questions to improve clarity:

  • Do you like learning the main point immediately (with details to follow) when someone delivers a recommendation? Alternatively, do you prefer a run-through making the case for a recommendation before someone shares the big idea?
  • Can you identify typical situations where team members can make decisions on their own, either with or without the boss’ input? What types of decisions can the boss alone make? Are there any situational factors impacting these guidelines?
  • Do you comfortably make quick decisions, or do you mull over the possibilities prior to deciding? Does this tendency apply to all decisions or just certain ones?
  • Relative to approval situations, are there times when specific approval (i.e., receiving a Yes or No) isn’t required? In these cases, will it work to simply have a “reply by or we will move ahead” date to reduce back-and-forth communication and accelerate the review process?

The answers lead to more independent work processes and efficient communication. Try converting the answers into general guidelines or a decision tree everyone can use.

Use the right communication channel for the situation

While it is convenient to use email as a predominant form of communication, it isn’t ideal in every situation. Consider what communication channel makes it easiest for the receiver to consume, process, and act on your inbound communication.

The WSJ article recommends email for delivering project status updates and other information plus bouncing ideas off of someone else. Instant messages or texts typically generate greater attention for time-sensitive issues.

While over-communicating is important in remote work settings, you don’t want to overdo it inadvertently. Test yourself by considering whether you would seem to be a nuisance if you showed up as often at someone’s office door as you are showing up in his or her email inbox/text message list/voice mail box?

Schedule brief, informal updates with high regularity

It’s easy to be lazy and use cc and bcc as your primary avenues to communicate updates to others. What is easier for a sender than listing multiple names on an email and expecting that including someone on the email serves as an update?

Unless you have an app signaling when a recipient opens an email, however, you have no idea when or how a recipient processes the information. Additionally, copying people on emails in place of targeted updates places all the work on the recipient to sift through nested email strings to understand where things are at currently.

It’s far better for a team member to create a legitimate update listing high priority initiatives, along with current activities, potential issues, and likely next steps. Consolidating multiple “cc and update” emails into one communication (with hyperlinks to more detailed information) saves time and doesn’t waste the attention of a boss already inundated with “cc and update” emails daily.

Prioritize and escalate issues in smart ways

Despite creating guidelines for expected situations, there will be unplanned times requiring alternative methods of prioritization and escalation approaches. Here are suggestions in these cases:

  • Prioritize tasks that others need to get started addressing. Better to get someone else working sooner than later so you can both be active on high priority items.
  • When it comes to deciding on responding to communications, jump on quick email and phone response to bosses and co-workers that don’t have visibility to what you are doing. Suggest that the team put a phrase such as “Immediate Attention” into priority emails to help with this.
  • Anticipate an escalation path if a co-worker has not responded in a timely fashion, leaving you hanging. Do you have an okay to reach out at unusual times to keep things moving? Ask about this upfront to minimize potential anxiety if there’s a situation where you need to demand attention right away.

When in doubt?

Whenever a remote working situation leaves you questioning how best to communicate, interact, or keep a project moving ahead, a fantastic strategic thinking question suggested by the WSJ article is to ask: What path will best grow and maintain trust in this working relationship? The answer will generally be a smart way to go.  – Armada Corporate Intelligence

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The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can help you enhance your brand’s innovation strategy and implementation success.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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We are big fans of strategy statements incorporating simple language an organization uses to talk about its daily business activities. Strategy statements should not be filled with complex jargon that most people cannot understand or with generic language that could apply to ANY business.

Think about that for a minute.

If you develop strategy statements featuring the ultimate in complex yet generic MBA-caliber language, they will apply to any business even though your own people probably will not be able to understand it well enough to carry out the strategy.

THAT’S why we advocate a very different approach for our clients.

Group-Collaboration

5 Advantages of Strategy Statements with Simple Language

When you have simple strategy statements that sound like your organization communicates, we’ve seen and experienced multiple advantages:

  1. People throughout the organization can read them and understand what’s important
  2. The strategies are more credible and believable
  3. Your team members have a clear sense of how they contribute to implementing the strategy
  4. It will be easier for more employees to develop ideas and suggestions to help the strategy take hold
  5. It will be evident what the end result of the strategy should be

It’s worth a few minutes (if you haven’t done it recently) to crack open your strategic plan and read your strategy statements. If you weren’t involved in putting the strategic plan together, would YOU be able to understand the strategy statements? And do they sound like your organization?

If not, you can do better.

And we’d love to be the ones to help craft your strategy into actionable statements and language your employees are in a strong position to understand, embrace, and turn into results. Contact us to talk about how we can make that happen!  – Mike Brown

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

 

DInternal-Brand-Strategy-eBoownload Your Free Internal Branding Strategy eBook!

Are you looking for new, more effective ways to engage your employees in shaping and successfully carrying out your brand strategy? You need to download this FREE Brainzooming eBook, published with the Global Strategic Management Institute. You’ll learn three effective strategies to engage employees as an internal brand team.

Download Your FREE eBook! 3 Actionable Strategies for Engaging Your Internal Brand Team

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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