Implementation | The Brainzooming Group - Part 3 – page 3
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Here is Emma Alvarez Gibson’s report from a conference she recently attended. With a lot of suggestions and a little bit of arm-twisting, Emma implemented the ideas captured in our Introvert’s Guide: 23 Ideas to Meet New People at a Conference. She’s being very kind to share how she fared implementing the ideas to meet new people even though she was going solo at the conference!

Ways to Meet New People – Confessions of a Conference Newbie by Emma Alvarez Gibson

Make yourself socialize, he said. You need to meet new people, he said.

It’ll be fun, he said.

I doubted that last part. Very much. But I was going to a conference, alone, and it was clear I needed to do these things, because if there’s one thing I know, it’s that Mike Brown knows how to conference. (To be fair, I knew that long before he inadvertently wrote an entire post while gamely encouraging his slightly terrified, sometimes-misanthropic friend. That’s me, by the way.)

So I went with a select few of the items in that post, and remain surprised by the results. To wit:

Pack the clothing or jewelry you own that most often generates comments from others. Wear those as conversation starters.

This was the easiest step. I packed a big red statement necklace and a bigger silver statement necklace. And it worked. Both pieces garnered a ton of compliments, giving me many an opportunity to talk to people I might not otherwise have met.

Find out the conference hashtag(s) ahead of time, and begin monitoring them. Reach out to other attendees and speakers using the hashtag.

I was dreading this part. It felt forced and phony. But it worked. Within a few minutes my tweet (something about how I was packing for the conference) got favorited and had a couple of responses. This was when I started to think that maybe these steps would work for me.

Prepare a few open-ended, easy-to-answer multiple part questions to ask. Prepare to use them. Try, “Is this your first time at the conference?”

Well, it seemed a bit obvious. But–and I hope you’re sitting down–it worked. It got the shy people out of their shells, and it gave the outgoing people a willing participant. Bonus: I was relieved that no one seemed to think it was too obvious a question to ask.

Wear your nametag.

I’ll admit it: I loathe nametags. I feel like a jerk wearing a lanyard around my neck and a card that trumpets my name at everyone from behind a sheet of plastic. But of course it’s the only sensible thing to do at a conference. And Mike surely had a reason for spelling this one out. Can you guess what happened? Yeah. It worked. People repeatedly approached me, addressing me by name. (It’s almost like there’s a pattern, or something, here.)

Take advantage of social media to reach out and increase your visibility. Live tweet the sessions you attend.

This was fun as well as easy. The speakers and their presentations were engaging, informative, and often very funny. I live-tweeted speaker quotes and photos from their presentations, and used the conference hashtag. Several times this resulted in fun banter from attendees I’d previously connected with, as well as from those I hadn’t yet met.

Sign up for networking events and excursions. Make yourself go. Boost your confidence that you can enjoy these events on your own, while you look for opportunities to share experiences with others!

Here’s the thing: I dislike large groups. I dislike field trips with large groups. I particularly dislike field trips with large groups in which everyone seems to know someone and I’m on my own, and we have to eat dinner together. But off I went. It started disastrously. I had less time than I’d realized to get to the meeting point where we would climb aboard a handful of buses which would take us to the riverboat where we would spend three hours. My choices: hustle, and arrive sweaty and discombobulated, and possibly get there just in time to see the buses pull away and watch everyone point and laugh, or throw in the towel, find dinner on my own, and admit defeat. Conveniently, as I was deciding, two people from the conference hurried past, making jokes about being left behind. I asked if they were on their way to the dinner cruise, and that was that. They told me that if we missed the bus, I could hang out with them. Well, we didn’t miss the bus. And I felt so buoyed by the friendly exchange beforehand that it was much easier for me to talk to people for the rest of the evening.

Look for small groups at networking events, ideally with people you’ve seen at sessions during the day. Find a way to join them through proximity, listening, smiling, and shared interests (i.e., you all are at this event, were in some of the same sessions, and have drinks). Being around the crowd can be the right opening to start meeting other people on the edge of the crowd.

I was sitting on the boat by myself, near the end of the third hour, when I heard a group of people tipsily discussing the medicinal uses of the gin and tonic in days of old. One of them was earnestly trying to remember what element was important to those applications. “Why not?” I thought. I got up and approached them. “It was the quinine,” I said, and we had a rousing discussion practically all the way back to shore.

What I learned: a little bit of effort goes a very long way toward making the most out of a conference, especially when you’re on your own. Simple, straightforward tactics netted me great results, so much so that a few times I forgot to be self-conscious. (If that doesn’t sound shocking, I’m not telling it right.) In any case: thanks, Mike! – Emma Alvarez Gibson

 

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Does your organization excel at its strategy implementation process?

Do you execute new strategies quickly, effectively, and successfully?

A few clients we talk with mention a strong strategy execution process. Most discuss some big challenge (or multiple challenges) with implementation.

We address their experiences in our collaborative strategy implementation approach. You can’t invite others to collaborate on a strategic plan and later ignore them when you launch it. The strong value of collaborative strategic planning comes, in part, from involving parties critical to strong implementation even before you create the plan.

Fast Forward Your Strategy Implementation Process – Free eBook

We have compiled our highest impact strategy implementation recommendations into one FREE eBook: Fast Forward – Successfully Implementing Your Plan.

In Fast Forward, we share actionable ideas, tips, and checklists to rapidly improve your strategy implementation process and results. Fast Forward focuses on three critical success areas:

  • Streamlining how you communicate your plans for impact
  • Selecting and shaping strong implementation leadership
  • Reducing implementation barriers to move forward quickly and flexibly

Download Your FREE eBook! Fast Forward - 3 Keys to Implementing Successfully

Specific features include:

  • 10 ways to simplify and strengthen the language you use to communicate strategic priorities
  • 9 ideas for introducing your strategic plan with style and impact to gain the organization’s attention and engagement
  • 4 keys for selecting the right collaborative leaders for implementation
  • 12 questions to better launch a successful strategy implementation process
  • How to navigate 4 typical execution challenges in organizations
  • Using mini-plans to increase your organization’s implementation flexibility

Download your copy of Fast Forward today, and ramp up your results with outstanding implementation! – Mike Brown

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Emma Gibson forwarded an article from Harvard Business Review addressing four factors that distinguish top chief executive performers in creating strategic impact.

In “What Sets Successful CEOs Apart,” authors Elena Lytkina Botelho, Kim Rosenkoetter Powell, Stephen Kincaid, and Dina Wang reported their analysis of several thousand CEOs. A database of individual career profiles, behavior traits, and performance results provided the data set for their review. They identified important profile differences between top performers and laggards.

The authors report four characteristics that set top CEOs apart, According to the article, “roughly half the strong candidates had distinguished themselves in more than one of the four essential behaviors, while only 5% of the weak candidates had.”

4 Critical Factors for Successful Executives in Creating Strategic Impact

The four characteristics relate to quick decision making, engaging employees, anticipating forward-looking change, and delivering consistent performance. For each characteristic, here are related Brainzooming articles with exercises and tips to improve your own performance creating strategic impact.

Quick Decision Making

Engaging Employees

Anticipating Forward-Looking Change

Delivering Consistent Performance

Can you look at your career performance and see where you are creating strategic impact through your performance in at least two of these areas? If not, dive in with the supporting articles and strengthen your depth and results! – Mike Brown

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Create the Vision to Align and Engage Your Team!

Big strategy statements shaping your organization needn’t be complicated. They should use simple, understandable, and straightforward language to invite and excite your team to be part of the vision.

Our free “Big Strategy Statements” eBook lays out an approach to collaboratively develop smart, strategic directions that improve results!


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If you’ve been pursuing a content marketing strategy for a few years, you have some content that worked and some that didn’t work when you first published it. You also likely have content that’s continuing to work for you in that it’s still attracting new visitors. We hope you also have a good deal of content that, even though you may have created it years ago, is still largely accurate and relevant.

Reviewing the most successful pieces emerging from your content marketing strategy up to now provides the opportunity to create new growth from your evergreen content.

We have been doing that with our own content marketing strategy along with helping clients take advantage of the same opportunity: updating, reformatting, and enhancing evergreen content so it’s primed to generate new visitors, subscribers, and audience members eager to download it.

8 Ways to Create New Growth from Evergreen Content

Here are 8 ideas to explore based on your top blog posts for ongoing traffic:

  • Use your most popular evergreen blog posts along with related ones to create a new eBook. Freshen the content by re-editing the multiple pieces and adding new content. You can also enhance the content with new graphics and design.
  • Freshen these blog posts with new infographics or graphic depictions and republish the blogs for newer readers.
  • Aggregate multiple, related blog posts and republish those as a comprehensive article on a topic.
  • Create videos to bring a more personal dimension to the evergreen content.
  • Write the opposite angle of evergreen blog posts. For example, if it’s about doing a certain number of things to accomplish a goal, write the list of things you should not do if you want to accomplish the same goal.
  • Expand a list post by writing the details behind each of the items, providing greater depth.
  • If you have a post that helps people learn how to do something or analyze a situation, turn it into a one-page download. This can make it an easy-to-use life or job aid.
  • Using a popular list post as the basis, create an infographic as a new download.

Those are all great ways to get new growth from your evergreen content.

Exploiting your most popular content in this way will make the hardest working elements of your content marketing strategy produce even more results! – Mike Brown
Download Your FREE eBook! 81 Engaging Social Content Ideas Checklist

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises.

3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines

Via Armada Corporate Intelligence

United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight. Chicago Aviation Department police dragged Dr. David Dao from his seat after United identified him as a low-value flier. That put him next in line to be bumped to make way for several crew members. Dao suffered a broken nose and a concussion, and lost two teeth. This past weekend, United made headlines again with another incident; a couple headed to their wedding were removed after having moved into more expensive seats.

United Airlines seems unable to extricate itself from the intense negative media spotlight right now. These situations underscore a major brand impact of smart technology: nearly every customer is a broadcaster following his or her own personal rules for the ways in which broadcast journalism operates. While the era of personal broadcast journalism is several years old, it’s clear that even major brands have not fully adapted their branding and customer experience strategies to recognize this phenomenon.

3 Internal Branding Strategy Challenges

The concept of internal branding addresses the ways in which an organization prepares its own people to carry out the experience it delivers for its customers. For an airline, determining the correct way for a gate agent to manage boarding, or for a flight attendant to interact with passengers, are both elements of managing an internal brand team.

With current United-related stories focusing on its business practices and crisis communication response, let’s pursue a slightly different path. Here are three internal branding weak spots the United incident highlights. For each, we articulate a challenge and related internal branding questions for your organization to ask and answer.

Anticipating Flexibility in a Rules-Oriented Culture

When making sure an airplane takes off and stays in the air, you don’t want to leave anything to chance. That’s why airlines are sticklers for operations manuals, checklists, and rules. With United, a Wall Street Journal Story reports the company cultivates a “rules-based culture where its 85,000 employees are reluctant to make choices not in the ‘book.’”

The challenge: giving your people the flexibility to handle negative customer situations that may develop or are already happening. United is reviewing its policies after the fact. How can a brand better anticipate these situations? A variation on business war games could be helpful; set up customer interaction situations, having stand-in rogue customers disrupt the system. Alternatively, data analysis of real world customer interactions could signal unusual ones a brand should explore, particularly if a customer introducing more system stress than expected turns it negative very quickly.

Internal Branding Questions:

  • How much customer interaction detail is spelled out within your brand policies?
  • What do you do on an ongoing basis to monitor when policies aren’t functioning properly?
  • Are you actively imagining unusual, hypothetical situations to test how applying the rules might escalate and turn customer interactions negative?

Who Is Your Internal Brand Team?

It is easy to identify your employees as critical members of your internal brand team, particularly those with direct or indirect customer contact. Brands typically focus training attention on employees to ensure they understand and carry out the brand promise as intended.

The challenge: looking beyond your own employees to understand other parties and organizations that are on your internal brand team. While early reports suggested United saw the interaction with Dr. Dao as the purview of the Chicago Aviation police, the officers present on the plane were certainly part of the United internal brand team. One wonders whether United strategized the possibilities with the officers before they boarded the plane to remove the passenger. If that conversation took place, it’s difficult to see how dragging a passenger off the plane was a sanctioned course of action.

Internal Branding Questions:

  • Has your brand team consciously explored, from a customer’s perspective, who all the parties are that interact with your customers within your brand experience?
  • How many are partners, contractors, agents, or even unrelated or unaffiliated parties you would never include in traditional employee training?
  • What steps can you take to make them more formal members of your internal brand team?

Everyone Is a Reporter, Everyone Is on Camera

The first-hand reporting on the United incident came from multiple passengers, complete with different camera angles of the exchange between the Chicago Aviation police and Dr. Dao. The passengers uploaded their videos to social networks directly. That means they were in effect broadcasting the video without any chance for a United response. Sharing the videos may, in fact, have happened even before senior United executives learned of the incident through internal communication channels.

The challenge: brands are controlling less of the message about themselves than ever before. Each customer (or bystander) can cover a brand interaction as it happens. That means there no opportunities for a brand to hide from negative situations or even go through typical internal communication protocols. In a practical sense, this means every member of an organization’s internal brand team needs to be aware that EVERY interaction has the potential to wind up on social networks, and then broadcast channels. Not only do they need to be prepared for this, a brand needs to be listening for customer-created reports. These communication channels move faster than most internal communication processes!

Internal Branding Questions:

  • What does delivering media training look like for EVERYONE in your organization – and for your extended brand team?
  • What is the bare minimum training required to prepare frontline people interacting with customers to understand the impact of personal reporting?
  • What provisions do you have for listening to miscues and problem situations that an external party is reporting even before your internal brand team members can?

Are you prepared?

As you explore these internal branding questions, we do encourage you to consider the worst possible situations you can imagine to more accurately test your internal branding readiness. Don’t shy away from considering: How bad could it get? – via “Inside the Executive Suite” 

10 Lessons to Engage Employees and Drive Improved Results

FREE Download: “Results!!! Creating Strategic Impact”

Results!!! Creating Strategic Impact Mini-Book

Senior executives are looking for employees who are strong collaborators and communicators while being creative and flexible. In short they need strategic thinkers who can develop strategy and turn it into results.

This new Brainzooming mini-book, “Results – Creating Strategic Impact” unveils ten proven lessons for senior executives to increase strategic collaboration, employee engagement, and grow revenues for their organizations.

Download this free, action-focused mini-book to:

  • Learn smart ways to separate strategic opportunities from the daily noise of business
  • Increase focus for your team with productive strategy questions everyone can use
  • Actively engage more employees in strategy AND implementation success

Download Your FREE  Results!!! Creating Strategic Impact Mini-book

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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It’s natural for a business to struggle with new ways and places to add value for its customers. Other than dropping price, in what ways can you adapt your branding strategy to boost the benefits and reduce the costs (be they financial or non-financial) of having your company as a provider?

That’s a huge question.

One way to look at your branding strategy to identify new value opportunities is to ask this strategic thinking question:

What mistakes are customers prone to make before and after they work with us, and how can we eliminate (maybe even guarantee to eliminate) any of those mistakes?

That’s not a new branding strategy question, but it came to mind once again while heading to my car after morning mass yesterday. I hadn’t seen one of these trucks for a few months, and this was a great opportunity to take a picture of it standing still.

Yes, that’s a big typo on the side of the truck. And it’s been there for at least a few years.

Think about this opportunity if you’re a vehicle graphics company. Maybe you’re adding new materials to your product mix. Reducing the time to take off and install vehicle graphics. Selling service packages over an extended period to touch up graphics. Offering a discount here and there to get your customers to swap out their graphics on a more regular basis.

Those ideas all center around what you do.

How about looking before and after for potential mistakes?

How about offering a 100% spelling, grammatical, and image accuracy guarantee? That would be great for when everybody that wrote or reviewed copy that was going to go on the side of a truck suddenly forgot (we hope forgot) the basic rules of English.

That could be a great service. And all you’d have to do to market it is rip off the picture in this post, and assure your customers that YES, this really DOES happen!

What are the comparable opportunities in your business? Spend fifteen minutes today thinking about the dumb mistakes that happen before and after what you do. See if there are a few ways you can help your customers completely avoid those to create more value in what you deliver for them.

It’s all up to you if this strategic thinking question will create its full impact for your brand! – Mike Brown

5 Ways to Start Implementing Faster and Better!

In the new Brainzooming strategy eBook 321 GO!, we share common situations standing in the way of successfully implementing your most important strategies. You will learn effective, proven ways to move your implementation plan forward with greater speed and success. You’ll learn ways to help your team:

  • Move forward even amid uncertainty
  • Take on leadership and responsibility for decisions
  • Efficiently move from information gathering to action
  • Focusing on important activities leading to results

Today is the day to download your copy of 321 GO!

Download Your FREE eBook! 321 GO! 5 Ways to Implement Faster and Better!



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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I was talking with a friend about how we approach developing a strategic planning process for a client. During the conversation, she asked me about the proudest moment we have had with The Brainzooming Group. I told her I don’t tend to think about moments of pride, since I try to avoid the seven deadly sins as best I can!

In response, though, I shared a client’s comment after we completed an all-day social content strategy workshop:

“We got six months of work done in one day.”

I’ve recalled his comment often since he shared it in the early days of The Brainzooming Group. The statement does a great job of describing the brand impact we strive to create with a strategic planning process: Getting smart work done while expanding creative thinking more quickly than anyone imagined possible.

5 Secrets to Get 6 Months of Work Done in One Day

You may be wondering how in this situation (and others) we get six months of work done in one day. Here are five secrets:

  1. By creating an event focused on strategic planning, we earn the attention and time commitment of people that might not typically devote attention to strategic thinking.
  2. Narrowing in on the business objectives in advance, we orient all the activities toward what we need to accomplish, increasing the efficiency for everyone participating.
  3. We create strategic thinking exercises to fit the participants. We serve up tasks in an easy-to-understand format, minimizing the time needed for instruction and familiarization, thereby maximizing the doing and working time.
  4. The ground rules establish how interactions will happen. This eases us through challenging situations instead of allowing things to grind to a halt.
  5. We provide structure and a flow for people to work together who might not necessarily want to do so. (In the case of the client making the comment, we got several agencies in the same room collaborating for the client’s benefit.)

Those reasons (and a few others), are all part of getting much more work accomplished than EVER happens in typical business meetings – especially strategic planning meetings.

Interested in getting that kind of productivity and impact in your strategic planning process?

Contact us, and let’s figure out what we can do to move you ahead dramatically! – Mike Brown

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fun-ideas-strategic-planningLooking for Ideas to Make Strategy Planning More Fun?

Yes, developing strategy can be fun . . . if you know the right ways to liven it up while still developing solid strategies! If you’re intrigued by the possibilities, download our FREE eBook, “11 Fun Ideas for Strategic Planning.”


Download Your FREE eBook! 11 Fun Ideas for Strategic Planning

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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