Performance | The Brainzooming Group - Part 3 – page 3
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Mess Wright, who just recently opened Mess Labs in Dallas, has been an online friend for many years, and an in-person friend since August 2016.  

Invariably, Mess puts words to ideas that rattle around in my head in a half-formed state. Mess not only pulls ideas together; she puts herself out there by articulating them. Here’s the most recent example of this, with Mess weighing in on business mentoring and the importance of protecting your time and attention when you are trying to make things happen.

Trust me: Mess is a person that makes things happen! – Mike

Business Mentoring – Be Careful of Who Promises You Help by Mess Wright

Abe Nadimi and Mess Wright of Mess Labs

You can go ahead and file this one under, “Things You Aren’t Supposed to Say but Mess Says Anyway.” Oh, well, here goes:

It seems there is some sort of incubator, accelerator, or entrepreneurial center popping up everywhere lately.

I think this is supposed to (and can) be a good thing, but I have to tell you something.

I’ve been in this startup world for nearly a year, and I’ve found the majority of the “entrepreneurs” and “mentors” I’ve met are actually either hacks, delusional liars, con-artists, or people who are otherwise lost or unemployable.

It takes a minute to decipher the people who are actually “in business.” That minute is long and hard, but my advice is to take the time to really vet people you might let into your life.

I’ve taken a lot of hits (mostly inside my co-working space) for pointing out the people who are time and money sucks. I’ve been told it’s rude or impolite. I’ve been told “community” means “supporting” people, even people who are clearly trying to take whilst offering nothing.

I say all this because I think a lot of people romanticize self-employment or entrepreneurship. My advice for them is if you take that jump, be very selective about who gets time with you. You don’t have to say Yes to every invitation, every introduction or entertain every opinion. It’s way okay to be exclusive in some ways – don’t let anyone tell you it’s not.

Just because someone is older, more experienced, more educated, or did the thing you want to do, that does not make them mentor material. Gravitate to people who lift you up, listen to you, and help you grow. Don’t worry if those people aren’t marketing themselves as leaders or guides. The ones who do aren’t always the support you are seeking and needing anyway.

Everyone who is in a position to refer mentors to mentees needs to also vet people better. Let’s hold anyone we call “mentor” to a higher standard and drop the assumption that “accomplished” or “perceived as accomplished” translates to “can mentor.” It’s a horrible assumption, if you think about it. And a bad mentor figure can do amazing harm to a mentee.

Finally, if you feel you want to mentor someone ask yourself if you have the time, you have the inclination, and if you truly hold the mentee’s best interests as a priority.

If you’re doing business mentoring to feed your own ego, stop. Just stop! – Mess Wright

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Learning what participants in an upcoming big meeting know, think, and believe before they come together in a large group is one tactic to strengthen team collaboration.

14 Team Collaboration Benefits from Pre-Meeting Outreach

Depending on the nature of the pre-meeting outreach you conduct with participants, it can promote team collaboration and help:

  • Get to know participants better and figure out how to best work with them
  • Gain a sense of what people already think
  • Learn what insights the participants already have and don’t have
  • Find out what you need to figure out or research ahead of time
  • Look for areas where you agree so you can make it seem like your ideas are theirs, creating greater ownership
  • Identify strong ideas upfront so you are ready to listen for and act on them in the larger group meeting
  • Understand the nature of disagreements or contrarian points of view, especially how accurate, deeply held, and unchanging they are.
  • Better strategize how to introduce challenging points of view
  • Determine how interested people are in developing a beneficial solution
  • Prioritize topics based on their criticality
  • Uncover time saving and efficiency opportunities, knowing you can spend less time on topics where people agree and more on where they disagree
  • Identify which people should and shouldn’t be in small groups together
  • Discover perspectives you will need to introduce in a larger group setting that individuals may be reluctant to voice
  • Make it more difficult for someone to play games in a large group (by espousing a point of view they don’t hold privately)

Gaining these team collaboration insights can come through various pre-meeting outreach formats. You can use individual conversations, online surveys, online collaborations, and review previous documentation. The method you choose obviously depends on how available and near people are, along with the importance of anonymity in their responses.

No matter the approach don’t go into a big meeting and expect the strongest team collaboration if you haven’t done your pre-meeting groundwork to make it happen. – Mike Brown

5 Ways to Start Implementing Faster and Better!

In the new Brainzooming strategy eBook 321 GO!, we share common situations standing in the way of successfully implementing your most important strategies. You will learn effective, proven ways to move your implementation plan forward with greater speed and success. You’ll learn ways to help your team:

  • Move forward even amid uncertainty
  • Take on leadership and responsibility for decisions
  • Efficiently move from information gathering to action
  • Focusing on important activities leading to results

Today is the day to download your copy of 321 GO!

Download Your FREE eBook! 321 GO! 5 Ways to Implement Faster and Better!



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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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In Brainzooming presentations and workshops, attendees want case studies and the answers somebody else has used.

Why?

Because that seems easy.

You show up, put in your forty-five or sixty minutes, and walk away with the answers that you haven’t been able to come up with back at the office. Or you receive confirmation from a speaker that what you have been thinking is right (or pretty close to right), and you can take that back to the office and tell the boss.

A Strategic Thinking Framework Is Better than an Answer, Really!

Despite this desire for case studies and answers, I rarely include them when I speak. Or if I do, I incorporate examples from audience members so THEY can talk about everything they tried, what worked and didn’t, and the things they learned.

Instead, I include lots of strategic thinking frameworks for decision making. While these strategic thinking frameworks aren’t answers, they allow you to quickly develop answers even in areas where you lack experience. That ability (and flexibility) is vital in business. It’s also essential as a presenter where you get questions and people wanting you to tell them what to do. As I remind people, however, I can’t tell them to do one thing or another within a couple of minutes at a conference. But I can give them a strategic thinking framework to analyze the question and decide for themselves.

Here is one example from a social media and content marketing workshop:

An attendee asked about the need to maintain separate Facebook pages in different languages. I pointed him to a brand-oriented strategic thinking framework I shared that focuses on what customers expect, accept, and will reward.

As we played it out, customers expect brands to interact in their own languages. They may or may not accept that one out of every few posts is in their language, and then they have to scroll. Maybe they will accept images with links to content in their own language? Maybe they will accept built-in translation as a viable option.

Then, depending on which approach they choose, they have to look at whether customers will reward it in some meaningful way. Will they select the brand over another? Select it more often? Pay more for a sense of personalization?

While I didn’t know the answer at that moment, the strategic thinking framework provides a way for them to consider the options and make a decision that works for the brand.

Bring the Questions!

If you are in the audience for a Brainzooming workshop, I love, love, love the questions. Please ask questions.

Just realize, your answer is probably going to be a way for YOU to think about your question and develop the answer you are seeking that works best for YOU, not somebody else! – Mike Brown

What’s Your Implementation Strategy for Uncertain Times?

Things aren’t getting saner and more calm. Are you ready to pursue an implementation strategy that works in uncharted waters?

The Brainzooming eBook 4 Strategies for Implementing in Uncertain Times will help you examine your strategy foundation, insights, profitability drivers, and decision making processes when few things ahead are clear. We share suggestions on:

  • Using your organization’s core purpose to shape decisions when things are changing
  • Reaching out to employees with valuable insights into what to watch out for and what to expect
  • Sharpening your command of cost and profit levers in your organization
  • Implementing processes to focus and sharpen decision making

4 Strategies for Implementing in Uncertain Times is a FREE, quick read that will pay dividends for you today and in the uncertain times ahead.
Download Your FREE eBook! 4 Strategies for Implementing in Uncertain Times



Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Does your organization excel at its strategy implementation process?

Do you execute new strategies quickly, effectively, and successfully?

A few clients we talk with mention a strong strategy execution process. Most discuss some big challenge (or multiple challenges) with implementation.

We address their experiences in our collaborative strategy implementation approach. You can’t invite others to collaborate on a strategic plan and later ignore them when you launch it. The strong value of collaborative strategic planning comes, in part, from involving parties critical to strong implementation even before you create the plan.

Fast Forward Your Strategy Implementation Process – Free eBook

We have compiled our highest impact strategy implementation recommendations into one FREE eBook: Fast Forward – Successfully Implementing Your Plan.

In Fast Forward, we share actionable ideas, tips, and checklists to rapidly improve your strategy implementation process and results. Fast Forward focuses on three critical success areas:

  • Streamlining how you communicate your plans for impact
  • Selecting and shaping strong implementation leadership
  • Reducing implementation barriers to move forward quickly and flexibly

Download Your FREE eBook! Fast Forward - 3 Keys to Implementing Successfully

Specific features include:

  • 10 ways to simplify and strengthen the language you use to communicate strategic priorities
  • 9 ideas for introducing your strategic plan with style and impact to gain the organization’s attention and engagement
  • 4 keys for selecting the right collaborative leaders for implementation
  • 12 questions to better launch a successful strategy implementation process
  • How to navigate 4 typical execution challenges in organizations
  • Using mini-plans to increase your organization’s implementation flexibility

Download your copy of Fast Forward today, and ramp up your results with outstanding implementation! – Mike Brown

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Emma Gibson forwarded an article from Harvard Business Review addressing four factors that distinguish top chief executive performers in creating strategic impact.

In “What Sets Successful CEOs Apart,” authors Elena Lytkina Botelho, Kim Rosenkoetter Powell, Stephen Kincaid, and Dina Wang reported their analysis of several thousand CEOs. A database of individual career profiles, behavior traits, and performance results provided the data set for their review. They identified important profile differences between top performers and laggards.

The authors report four characteristics that set top CEOs apart, According to the article, “roughly half the strong candidates had distinguished themselves in more than one of the four essential behaviors, while only 5% of the weak candidates had.”

4 Critical Factors for Successful Executives in Creating Strategic Impact

The four characteristics relate to quick decision making, engaging employees, anticipating forward-looking change, and delivering consistent performance. For each characteristic, here are related Brainzooming articles with exercises and tips to improve your own performance creating strategic impact.

Quick Decision Making

Engaging Employees

Anticipating Forward-Looking Change

Delivering Consistent Performance

Can you look at your career performance and see where you are creating strategic impact through your performance in at least two of these areas? If not, dive in with the supporting articles and strengthen your depth and results! – Mike Brown

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Create the Vision to Align and Engage Your Team!

Big strategy statements shaping your organization needn’t be complicated. They should use simple, understandable, and straightforward language to invite and excite your team to be part of the vision.

Our free “Big Strategy Statements” eBook lays out an approach to collaboratively develop smart, strategic directions that improve results!


Download Your FREE eBook! Big Strategy Statements - 3 Steps to Collaborative Strategy



Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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If you’ve been pursuing a content marketing strategy for a few years, you have some content that worked and some that didn’t work when you first published it. You also likely have content that’s continuing to work for you in that it’s still attracting new visitors. We hope you also have a good deal of content that, even though you may have created it years ago, is still largely accurate and relevant.

Reviewing the most successful pieces emerging from your content marketing strategy up to now provides the opportunity to create new growth from your evergreen content.

We have been doing that with our own content marketing strategy along with helping clients take advantage of the same opportunity: updating, reformatting, and enhancing evergreen content so it’s primed to generate new visitors, subscribers, and audience members eager to download it.

8 Ways to Create New Growth from Evergreen Content

Here are 8 ideas to explore based on your top blog posts for ongoing traffic:

  • Use your most popular evergreen blog posts along with related ones to create a new eBook. Freshen the content by re-editing the multiple pieces and adding new content. You can also enhance the content with new graphics and design.
  • Freshen these blog posts with new infographics or graphic depictions and republish the blogs for newer readers.
  • Aggregate multiple, related blog posts and republish those as a comprehensive article on a topic.
  • Create videos to bring a more personal dimension to the evergreen content.
  • Write the opposite angle of evergreen blog posts. For example, if it’s about doing a certain number of things to accomplish a goal, write the list of things you should not do if you want to accomplish the same goal.
  • Expand a list post by writing the details behind each of the items, providing greater depth.
  • If you have a post that helps people learn how to do something or analyze a situation, turn it into a one-page download. This can make it an easy-to-use life or job aid.
  • Using a popular list post as the basis, create an infographic as a new download.

Those are all great ways to get new growth from your evergreen content.

Exploiting your most popular content in this way will make the hardest working elements of your content marketing strategy produce even more results! – Mike Brown
Download Your FREE eBook! 81 Engaging Social Content Ideas Checklist

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises.

3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines

Via Armada Corporate Intelligence

United Airlines is at the forefront of recent business and general news due to having forcibly removed a passenger from a partner airline flight. Chicago Aviation Department police dragged Dr. David Dao from his seat after United identified him as a low-value flier. That put him next in line to be bumped to make way for several crew members. Dao suffered a broken nose and a concussion, and lost two teeth. This past weekend, United made headlines again with another incident; a couple headed to their wedding were removed after having moved into more expensive seats.

United Airlines seems unable to extricate itself from the intense negative media spotlight right now. These situations underscore a major brand impact of smart technology: nearly every customer is a broadcaster following his or her own personal rules for the ways in which broadcast journalism operates. While the era of personal broadcast journalism is several years old, it’s clear that even major brands have not fully adapted their branding and customer experience strategies to recognize this phenomenon.

3 Internal Branding Strategy Challenges

The concept of internal branding addresses the ways in which an organization prepares its own people to carry out the experience it delivers for its customers. For an airline, determining the correct way for a gate agent to manage boarding, or for a flight attendant to interact with passengers, are both elements of managing an internal brand team.

With current United-related stories focusing on its business practices and crisis communication response, let’s pursue a slightly different path. Here are three internal branding weak spots the United incident highlights. For each, we articulate a challenge and related internal branding questions for your organization to ask and answer.

Anticipating Flexibility in a Rules-Oriented Culture

When making sure an airplane takes off and stays in the air, you don’t want to leave anything to chance. That’s why airlines are sticklers for operations manuals, checklists, and rules. With United, a Wall Street Journal Story reports the company cultivates a “rules-based culture where its 85,000 employees are reluctant to make choices not in the ‘book.’”

The challenge: giving your people the flexibility to handle negative customer situations that may develop or are already happening. United is reviewing its policies after the fact. How can a brand better anticipate these situations? A variation on business war games could be helpful; set up customer interaction situations, having stand-in rogue customers disrupt the system. Alternatively, data analysis of real world customer interactions could signal unusual ones a brand should explore, particularly if a customer introducing more system stress than expected turns it negative very quickly.

Internal Branding Questions:

  • How much customer interaction detail is spelled out within your brand policies?
  • What do you do on an ongoing basis to monitor when policies aren’t functioning properly?
  • Are you actively imagining unusual, hypothetical situations to test how applying the rules might escalate and turn customer interactions negative?

Who Is Your Internal Brand Team?

It is easy to identify your employees as critical members of your internal brand team, particularly those with direct or indirect customer contact. Brands typically focus training attention on employees to ensure they understand and carry out the brand promise as intended.

The challenge: looking beyond your own employees to understand other parties and organizations that are on your internal brand team. While early reports suggested United saw the interaction with Dr. Dao as the purview of the Chicago Aviation police, the officers present on the plane were certainly part of the United internal brand team. One wonders whether United strategized the possibilities with the officers before they boarded the plane to remove the passenger. If that conversation took place, it’s difficult to see how dragging a passenger off the plane was a sanctioned course of action.

Internal Branding Questions:

  • Has your brand team consciously explored, from a customer’s perspective, who all the parties are that interact with your customers within your brand experience?
  • How many are partners, contractors, agents, or even unrelated or unaffiliated parties you would never include in traditional employee training?
  • What steps can you take to make them more formal members of your internal brand team?

Everyone Is a Reporter, Everyone Is on Camera

The first-hand reporting on the United incident came from multiple passengers, complete with different camera angles of the exchange between the Chicago Aviation police and Dr. Dao. The passengers uploaded their videos to social networks directly. That means they were in effect broadcasting the video without any chance for a United response. Sharing the videos may, in fact, have happened even before senior United executives learned of the incident through internal communication channels.

The challenge: brands are controlling less of the message about themselves than ever before. Each customer (or bystander) can cover a brand interaction as it happens. That means there no opportunities for a brand to hide from negative situations or even go through typical internal communication protocols. In a practical sense, this means every member of an organization’s internal brand team needs to be aware that EVERY interaction has the potential to wind up on social networks, and then broadcast channels. Not only do they need to be prepared for this, a brand needs to be listening for customer-created reports. These communication channels move faster than most internal communication processes!

Internal Branding Questions:

  • What does delivering media training look like for EVERYONE in your organization – and for your extended brand team?
  • What is the bare minimum training required to prepare frontline people interacting with customers to understand the impact of personal reporting?
  • What provisions do you have for listening to miscues and problem situations that an external party is reporting even before your internal brand team members can?

Are you prepared?

As you explore these internal branding questions, we do encourage you to consider the worst possible situations you can imagine to more accurately test your internal branding readiness. Don’t shy away from considering: How bad could it get? – via “Inside the Executive Suite” 

10 Lessons to Engage Employees and Drive Improved Results

FREE Download: “Results!!! Creating Strategic Impact”

Results!!! Creating Strategic Impact Mini-Book

Senior executives are looking for employees who are strong collaborators and communicators while being creative and flexible. In short they need strategic thinkers who can develop strategy and turn it into results.

This new Brainzooming mini-book, “Results – Creating Strategic Impact” unveils ten proven lessons for senior executives to increase strategic collaboration, employee engagement, and grow revenues for their organizations.

Download this free, action-focused mini-book to:

  • Learn smart ways to separate strategic opportunities from the daily noise of business
  • Increase focus for your team with productive strategy questions everyone can use
  • Actively engage more employees in strategy AND implementation success

Download Your FREE  Results!!! Creating Strategic Impact Mini-book

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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