Performance | The Brainzooming Group - Part 5 – page 5
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A common fear about selecting a single target market or audience persona is that focusing on one market when making branding strategy decisions is risky. The fear is target marketing will cause a brand to miss stellar growth opportunities coming from other markets or audiences. That rationale suggests the best course to capitalize on a brand’s full market potential is to avoid targeting any markets or audiences and instead do what you do with every market or audience in mind.

I can understand why a brand owner may think that. Unless you pick a market or audience that is so narrow and a position so extreme that it is off-putting to everyone not targeted, however, it’s not likely to play out that way.

Why Target Marketing Won’t Cripple Your Branding Strategy

Here’s an example of how target marketing helps your branding strategy:

From the outside, one suspects Starbucks targets only a coffee drinking audience. Maybe there are multiple targets, but they all revolve around coffee drinkers. I haven’t had a cup of coffee since I was three years old, so I am clearly not in a Starbucks target market.

Since Starbucks doesn’t offer Diet Dr. Pepper (my preferred caffeine delivery vehicle), it is foregoing revenue from me and others not buying soft drinks. Yet even though I’m not a coffee drinker, that doesn’t mean, I am not a Starbucks customer. When traveling, I seek out the Starbucks brand for food. It’s a known brand, and its standard food items are nearly as ubiquitous as its retail presences. They have water, which I’m also buying when I travel. In the grand scheme of things, I’m guessing Starbucks doesn’t lose tremendous growth opportunities by not selling soft drinks since doing so would be off-brand.

Working with this example, here’s an alternative way to think about targeting markets and personas: Consider your strategic targeting moves as making strategic prioritization decisions for your brand.

Starbucks would be foolish to prioritize anything I personally wanted from the brand (get rid of the coffee smell, add soft drinks, have a food-only payment line to speed things up) since my preferences are way outside its target market. By prioritizing product development, brand experience, innovation, and everything else around its target markets, Starbucks maintains the strength of its brand. It is in a much better position to grow its presence thanks to picking a target market and prioritizing what it does based on choices the target audience expects and will reward.

If you have hesitated embracing a more focused marketing and messaging strategy focused around a target market, now is the time to get over it! – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I’m in West Palm Beach, FL today speaking at the Connections 2017 conference sponsored by SMC3. The topic is about engaging your internal brand team and delivering on a great customer experience strategy.

This Brainzooming branding keynote is built around eight questions for senior executives to ask themselves about how they are preparing their teams to help shape brand strategy and deliver incredible experiences to customers. It starts by asking how easy it would be to walk past a $100 million idea in your organization because you just didn’t recognize it. My contention is that it’s easy to miss a $100 million idea in a big company because it is probably coming from somebody completely surprising and it doesn’t show up looking like a big idea. It may be a failed attempt. It may be a small idea that needs a lot of work. It may be what seems like a misguided attempt today that will only make sense once you see it from a different future perspective.

Along the way, the talk covers these other aspects of customer experience strategy:

I’m excited about the keynote, because it’s the first time back speaking in front of this big a group of transportation professionals for a few years. Having come from the transportation industry, and seeing so many people I knew and faces I recognized at the January 2017 SMC3 conference, I can’t wait to share these ideas with them.

In the meantime, if you’d like to grab a free copy of the diagnostic we’re offering to Connections 2017 attendees to assess their big strategy statements, you can do so for a limited time. – Mike Brown

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Create the Vision to Align and Engage Your Team!

Big strategy statements shaping your organization needn’t be complicated. They should use simple, understandable, and straightforward language to invite and excite your team to be part of the vision.

Our free “Big Strategy Statements” eBook lays out an approach to collaboratively develop smart, strategic directions that improve results!


Download Your FREE eBook! Big Strategy Statements - 3 Steps to Collaborative Strategy



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We say it so often, particularly during brand strategy workshops: a brand is more than a logo, a color, and a look. A brand encompasses the people, products, services, messages, promises, and reinforcing cues that create a complete customer experience strategy.

Against that backdrop, a properly-crafted branding strategy should do a variety of things that most standard, garden-variety strategies don’t have to do.

4 Customer Experience Strategy Questions Strong Branding Addresses

To determine whether your branding strategy is working properly and as hard for your brand as it should to shape your customer experience strategy, it’s a good idea to review it both in writing and in practice.

Your brand strategy should help your employees know:

These four considerations give you a quick way to figure out how your brand strategy stacks up.

What did you discover? Is it working hard enough to shape your customer experience strategy?

If not, contact us, and let’s talk about efficient ways to develop the ideas and modifications to strengthen your branding strategy and the experience you deliver to your customers every day. – Mike Brown

Facing Innovation Barriers? We Can Help!

Innovation-Strategy-eBooks

Are you facing organizational innovation barriers related to:

We have free Brainzooming eBooks for you to help navigate barriers and boost innovation!

 

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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How can you get the most mileage from the free strategic planning eBooks we regularly offer as downloads?

We do not pretend to be able to imagine EVERY single situation where you might apply our strategic thinking exercises. Yet when we create new eBooks, our main goal is ensuring the content is heavy on ideas and tools you can apply to improve strategic thinking and implementation in your organization.

One way we test that expectation is by working with the exercises ourselves to ensure their effectiveness and utility.

Using Our Own Strategic Planning Exercises

Considering that, here’s an example of how, as one previous boss might say, we eat our own dog food (in this case, strategic thinking exercises).

I was working yesterday on designing an upcoming strategic planning Zoomference for a client. One objective for the Zoomference is to push the leadership group’s thinking toward innovative ideas they might have never considered a few years before.

Reaching the part of the outline where we’re going to turn the participants toward more disruptive thinking, I needed to come up with appropriate strategic thinking questions for the client to consider. Turning around in my chair, I saw a draft copy of our Disrupting Thinking eBook. It is filled with questions to push thinking on multiple topics, including brand benefits, success factors, risk taking, and new market entry. I grabbed the copy, combed through it, and found five great questions.

Total time from identifying what I needed to having five strong potential strategic thinking questions?

Less than five minutes.

Compare that to sitting with a blank screen struggling to imagine brand new strategic thinking questions from scratch. I know I would have spent way more than five minutes.

If you’re similarly on the hook to come up with engaging questions or strategy and innovation ideas (which you likely are if you are still reading this), you would have taken the same or more amount of time.

Wouldn’t it be nice to be done in five minutes and ready to move on to the next thing?

How Much Time Do You Want to Save in the Next Year?

So, go ahead and download Disrupting Thinking right now. And grab our eBook with 600 strategic thinking questions, too. You will save TENS OF HOURS (maybe more) of time over the next year with these two Brainzooming downloads.
Download Your FREE eBook! Disrupting Thinking - 13 Exercises to Imagine Disrupting Your Brand

So yeah, we eat our own strategic thinking exercise dog food.

And it tastes darn good.

Plus, we share it ALL THE TIME! – Mike Brown

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We were listening in on an internal innovation strategy call conducted by one of our clients. The team was wrestling with a concern voiced by the organization’s senior leader that its complete innovation portfolio wasn’t capable of yielding the financial impact he is seeking. The key question was, “Where’s the beef with this innovation strategy?”

via Shutterstock

The sense of unease among the organization’s innovation team leaders was palpable. They were feeling a need to scramble. They seemed ready to jump through hoops to justify the innovation strategy to the CEO. However, that would have entailed veering from their well-considered implementation plans.

3 Questions When the Innovation Strategy ROI Doesn’t Satisfy the Boss

Before they deviated from their very solid innovation strategy approach (only some of which we helped shape—they’ve been doing great work on their own), I challenged them to consider three questions:

#1. Is there a legitimate basis for the C-Suite challenge to their innovation strategy?

Does the organization truly lack innovation, or is the senior leader lacking awareness and understanding of the work the team has already accomplished? If they can’t answer that question upfront, they risk a lot of potentially unnecessary effort.

#2. Is there a standard methodology for quantifying the impact of the innovation strategy?

If yes, does it support the CEO’s perspective? If there isn’t a standard methodology to project and quantify the innovation strategy impact, it would be a better use of their time to develop one, rather than launching a disruptive CYA effort.

#3. If the team lacks innovation opportunities with a significant financial impact, what can they do to quickly find or create them?

Since it’s far better to scramble for progress than to take a CYA approach, what steps do they need to take to make this happen?

Where do you start looking for the innovation strategy beef?

In a follow-up call, they were still evaluating the need to pump up the number of new ideas to deliver the beef to the CEO.

Hearing they had still not answered these three questions and we’re trying to come up with more ways to generate more ideas, I cautioned them, using an analogy: they should answer the question about where the beef is by going to the fridge and putting a patty on the grill. Instead, they were primed to go out into the fields to look for more cows. The problem is that cows are difficult to find, and new cows don’t often yield the expected beef.

I’m hoping they are going to concentrate and invest their efforts into developing existing ideas, even if at the same time they’re pulling out all stops to get the CEO a satisfactory response.

Should you find yourself in this unenviable-yet-crucial position within your own organization, I encourage you to consider the questions above. They may just mean the difference between progress and business as usual! – Mike Brown

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Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization.

This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Do you dread strategy meetings?

Really, we’re among friends, so you can be completely truthful in your answer: Do you REALLY, REALLY DREAD strategy meetings?

Of course, you dread them. Every executive dreads strategic planning. I know I do.

The reason is while it is important for organizations, participants hardly ever see the connection between participation and positive changes for brands and customers.

Download Your FREE eBook! 11 Not Stuffy for Work Ways to Spice Up Strategic Planning

While a strategic planning process may promise to deliver real objectives and tactics, it often never happens as promised. Senior executives may say they want disruptive ideas, but they really want ideas that are easy to grasp and fit the current system. And who wants to waste precious time on trying to imagine and plan things an organization should pursue but ultimately never will?

That is why wrapping strategy meetings in creative thinking exercises and the appropriate amount of fun and diversion is optimum.

80 Fun Strategic Planning Activities and Ideas!

We’ve been facilitating fun strategic planning activities for years.

Across our client engagements, here are links to 80 activities and ideas for making strategy more fun!

Even though fun strategy meetings seem elusive, we routinely make them productive, enjoyable, and fun for the organizations, senior executives, and teams with which we work. Enjoy this dive into our most successful approaches.

If you would like to go even deeper, contact us, and let’s talk about how we can bring a fun approach to strategy into your organization! – Mike Brown

 

fun-ideas-strategic-planning11 Ideas to Make a Strategic Planning Process More Fun!

Yes, strategic planning can be fun . . . if you know the right ways to liven it up while still developing solid strategies! If you’re intrigued by the possibilities, download our FREE eBook, “11 Fun Ideas for Strategic Planning.”

Download Your FREE eBook! 11 Fun Ideas for Strategic Planning

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Emma Alvarez Gibson is here today, as a Gen Xer, to get the multi-generational workforce on the same program. Well, maybe as a first step, to get the Baby Boomers and Millennials to understand there are options for them (beyond whining to the Gen Xers) to upgrade their own performance and make more sense to each other. Because the Gen Xers have their own work to get done, and translating for all of you is making it tough for them.

Short story, it’s a powder keg out there in the multi-generational workforce, so here is to making it a little safer!

Field Notes: A Gen Xer Speaks to the Multi-generational Workforce from Emma Alvarez Gibson

Hello, colleagues.

We have a pretty decent working relationship, don’t we? We are gracious and professional, we exchange pleasantries even when we don’t have to, and we weather the ups and downs of corporate life together, or anyway near one another. Things are fine! I think we probably all agree on that.

You may not be aware of it, but as the lifeblood of our organization, as a Gen Xer, I’m holding together two disparate worlds in the multi-generational workforce. Having one foot in Baby Boomer Biosphere and the other in Millennialandia, I translate all day long, you to me to them and back again. I tell the youngs what the olds want, and I tell the olds what the youngs mean. I switch gears so that the inhabitants of both worlds will understand that I know what I’m about and that I’m trustworthy. (It’s tiring, yes, and I imagine this is the sort of situation that led Atlas to shrug, but that way lies a discussion about Ayn Rand, which, frankly, I’m too worn out to consider at the moment.)

It is in the spirit of our mutual respect and collaboration, then, that I implore you to consider a simple upgrade to your modus operandus. Herein I shall recommend one upgrade for the Baby Boomers, and another for the Millennials. In both cases the goal is the same: greater productivity within our multi-generational workforce.

via Shutterstock

Millennials, I’m going to start with you.

You are much maligned, it’s true; but all of us could benefit from some improvement. (And hey, Gen Xers know from being maligned. Everything was our fault until you guys were in grade school, at which point everything magically became your fault.)

Here is the one weird trick to improving your reputation around the office: have good manners. That entails, for instance, making eye contact. It means that when someone greets you in the hallway, you say hello back, even if you don’t know the person who’s just spoken to you. (The odds of your needing to ask that person for permission in order to carry out various parts of your job repeatedly over the course of an average week will be high. Trust.) Don’t just waltz into someone’s office and say, “I’m supposed to get a folder from you?” Knock, even if the door is open, and introduce yourself. Say please. Say thank you. Respect the pecking order, or make the effort to appear as though you do. You’re probably way faster at what you do than the majority of the Gen Xers and Baby Boomers you work with. But we’ve got years on you, which translates into breadth, depth, context, and relationships. Relationships are everything. Remember that.

Baby Boomers, you’re up now.

You have that aforementioned breadth, depth, and context. You have the relationships. We rely on you for structure and order, for insight and reason. So please, please, please: learn how to use technology, already.

Stop spending so much time talking about the ways you used to be able to do your job without it. Stop finding clever ways to avoid doing tech-related things because you don’t want people to think you’re too old. Spoiler alert: it’s heartbreakingly obvious to us when you’re avoiding it. We can tell from the language you use whether or not you’re scared of technology. Avoid the mental calisthenics: admit what you don’t know, and then learn what you should know. Stop pretending you can be as good as you once were without it. Change is inconvenient for everyone. It’s just that your generation is the only one still in the workforce that’s ever had the luxury of stability. We understand the impulse to ignore this pesky quicksand atop which we all stand. But we know it’s futile at best and self-destructive at worst.

Manners, meet technology. Technology, say hello to manners.

And yea verily will the skies part and the hallelujah chorus sound. Well, anyway, things will get better for our multi-generational workforce: we will grease the wheels of both form and function, and the Gen Xers will get a little breathing room, which in turn will make us a whole lot less resentful and irritatingly prone to dramatic statements about what martyrs we are.

So, now it’s your turn. Because fair’s fair. What are Gen Xers doing to drive you nuts? How can we contribute to the good of the group? Let us know on the Brainzooming Facebook page. (Yes, Millennials, we know it’s for old people. Yes, Boomers, we know you don’t want your life all over the internet. But everyone else is using it, so…c’mon. Do it for the team.)

Change is not only possible; it’s inescapable. So let us go willingly. The only thing we stand to lose is a bad stereotype.

– Emma Alvarez Gibson

 

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Download our FREE “Taking the No Out of InNOvation eBook to help  generate extreme creativity and boost your creative thinking skills! For organizational innovation success, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative growth strategies. Contact us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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