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I presented both a workshop and a breakout session at last month’s Social Media Strategy Summit in Dallas. This was my second time attending a Social Media Strategy Summit this year, and conference producer Breanna Jacobs and the team from GSMI do a fantastic job of bringing together both wonderful presenters and experienced attendees together in a very interactive learning environment.

Here are a few highlights of the tweets, insights, and audience reactions to the social media strategy ideas shared at the Dallas event.

Social Media Strategy and Customer Service

Via Vanessa Sain-Dieguez (@VSDieguez) of @HiltonHotels

  • You don’t want to “train” your customers to tweet and get better attention than when you call.
  • It’s vital to listen for people mentioning your brand in multiple ways, even when someone isn’t mentioning your brand directly. For example, if the location on a tweet or Facebook update suggests a person is at your location with an issue, you want to be able to identify that and respond.
  • Hilton layered its social media-based customer services activities into pre-existing protocols between its franchisees and customer service group. This move minimized issues that might have developed if social media customer service were treated differently. That’s not to say that delivering customer service via social is simple. “Scalability is our biggest challenge every day.”
  • Successful real time marketing is about what’s relevant, not what’s trending.

Via Jeff Gibbard (@jgibbard)

  • It’s easy for customers to be rude to a logo on Twitter or Facebook. That’s not so if they sense a person on the other end. That’s why it’s important to sign your customer service social media in some way to show there’s a person involved on the brand’s end.

Social Media Strategy Insights from Adrian Parker of @Patron

Quick disclaimer – I was one of three people who won some of the new Roca Patron Tequila for live tweeting the most during the Adrian Parker presentation.

AdrianDParker2

Nevertheless, Adrian had a plethora of great strategic insights and paraquotes from his diverse career experience.

  • “Outsource your thinking, but not your decisions.”
  • “Your social strategy should be something your competitor would never do.”
  • “A best practice isn’t a strategy. It’s something you should be doing anyway.”
  • “Good strategy is inspired by, but not limited to, current customer behavior.”
  • “A good strategy should make you nervous.”
  • “Leadership is plural. Vision is singular.” Multiple people can lead against the sole vision.

An Attendee Recap

Dan Vadeboncoeur (@danvadeboncoeur) attended the SMSSummit and shared his recap on take-aways on his Media Nerds podcast. I tweeted Dan that I appreciated the shout out, especially since he sat in on both of my sessions.

Video Highlights from the Social Media Strategy Summit

In a great example of using content providers to create even more content from an event, a video crew was onsite the second day of the conference to film brief interviews with #SMSSummit presenters. There is a YouTube page with all of the videos, plus here are several from yours truly on social media and content marketing strategy.

See the video at: http://youtu.be/sOuBJzHvRBQ

See the video at: http://youtu.be/Vkf6Xu2HKWs

See the video at: http://youtu.be/MQkdKal2rtM

Wait, There’s More

This quick recap doesn’t do justice to the breadth of content at the #SMSSummit. Look for another post with additional highlights coming soon! – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Today’s post is simply silly. Even sillier than anything we’ve ever done before.

If you want serious, come back tomorrow.

Last night, as the close to the first day of Content Marketing World, there was a fun party at Jacobs Pavilion at Nautica.

COntent-Marketing-World-FLo

I wasn’t exactly sure if Nautica was the aquarium, a marina, or simply the orange clothing sponsor of Content Marketing World. Nevertheless, it was several hundred attendees at Content Marketing World noshing from local Cleveland food trucks, drinking adult beverages (the Smurf vodka-based drink was especially good), and enjoying a Beatles tribute band.

Beatles-Tribte

Speaking of Beatles tribute bands, here are the top ten things to enjoy and watch for whenever you see a Beatles tribute band (I warned you this was a silly post):

  1. The age range of the people drawn to a Beatles tribute band is remarkable. There were young women in their twenties who knew the lyrics to every song.
  2. For as long as I was there, this group never really moved beyond the first few years of The Beatles. And that was perfectly okay, except I’d hoped they’d do “Long Tall Sally.” And “Kansas City” would have been a nice touch.
  3. The quote of the night came from Elton Mayfield of ER Marketing: “If the Paul isn’t left handed (in a Beatles tribute band), you just have a guy in a costume.”
  4. Ringo didn’t sing a lot of songs, but at least the early songs Ringo sang were pretty rocking.
  5. Elton Mayfield saw Paul McCartney in Kansas City earlier this year and reported Paul is 72. I think the Paul in the Beatles tribute band with the young looking wig was close to 72 as well.
  6. I’m one (two at the most) degrees of separation away from the real Paul McCartney. It hasn’t translated into any business or personal benefits, however.
  7. This particular Beatles tribute band has been on tour for 31 years. I’m hard pressed to think of any other example of replacement parts lasting more than three times the original.
  8. You can’t go wrong with donuts covered in powdered sugar, even if they weren’t hot. Definitely, you should always go for the powdered sugar donuts. (Not technically about The Beatles cover band, but it was an important part of the evening.)
  9. When a Beatles tribute band play a George song, that’s when everyone goes to the bathroom.
  10. I can sway to a Beatles song, but that’s about it. I definitely can’t dance, even to The Beatles, but if someone asks me, I’ll try.

And that’s the dispatch from the first evening of Content Marketing World! – Mike Brown

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Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation and strategic thinking success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The ever-growing Content Marketing World is next week in Cleveland. I’ll be co-presenting a session with global content marketing expert and author, Pam Didner, on Maximizing Content Opportunities at Events.

It’s always great to get back to Northeast Ohio. The experience will be enhanced by presenting with Pam Didner as her new book on Global Content Marketing launches (affiliate link).

Pam will be quick to tell you, however, that she won’t be talking about any book material in our presentation!

Maximizing Content and Experience Strategy at Content Marketing World

CMWorld-PresentationWhat we WILL be discussing is something we’ve characterized as a two-part case study on a transformational business event.

Pam participated in the most recent C2 conference, a very different type of event that bills itself as a “business conference somewhere between genius and insanity.” Pam will open our session with the perspective that at an event such as C2, content and experience are identical. She’ll back that up from an experiential perspective and interviews with C2 organizers.

In my portion of the case study presentation, we’ll look at C2 in the same way Brainzooming evaluates many strategies. We’ll reverse engineer the experience to identify the types of models, concepts, and strategic thinking questions that would allow another organization to replicate the same type of feel and success in their own situation. In fact, I’m in the midst of developing a download with (by current count) 250 models, concepts, ideas, and strategic thinking questions attendees can use to design their own experiences and events to maximize content creation.

Join Us at Content Marketing World

If you are attending Content Marketing World, we’d love to have you our Wednesday, September 10th session (11:30 a.m. EDT). If you are there, message me and let’s try to meet up amid the sea of orange at Content Marketing World.

Look for updates on Twitter and here on the blog during the event next week! – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

           (Affiliate Link)

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The session I am presenting today at the Social Media Strategies Summit in Dallas is on “3 Keys to Curating Content without Losing Your Brand Voice.”

Social-Media-Strategies-Sum

Social Media Strategy and Curating Content

Curating content essentially means searching out and sharing content through a brand’s social media outlets that originated from some other source, whether that is another brand, organization, or individual.

At the extreme, if all (or nearly all) the content an entity shares online was originally created elsewhere, it is functioning as no more than an aggregator of others’ content.

As we will discuss and work with the idea of curating content in today’s session, “curation” implies a brand is adding at least some value to the content it shares even though it did not produce the original source content.

16 Ways to Add Value When Curating Content

What are some of the ways a brand can add value when curating content? Here are sixteen ideas organized in three broad areas:

Endorsing

  • Cull lots of content to the best content that’s available
  • Offer a dependable point of view
  • Develop a resource / tool list
  • Provide disinterested objectivity

Packaging / Compiling / Pointing

  • Find the undiscovered
  • Compile material others cannot
  • Organize it better, easier, in new ways
  • Provide timeliness to delivering the aggregated content
  • Provide coordinated timing in delivering the content
  • Develop an entire sweep / survey of a topic
  • Integrate the content in new and inventive ways with other content

Enlightening

  • Add new insights
  • Challenge the original perspective
  • Bring your expertise to it
  • Supply inside knowledge
  • Provide an encyclopedic, “timeless” treatment of the topic

Beyond these ideas, it is vital that a brand identify and curate content that contributes to its brand position in smart ways. We will provide a framework for how social strategists can unpack a brand’s foundation documents to generate ideas for curating content. Additionally, we will share a strategic brief format specifically to help a social media team actively curate on-brand content on an ongoing basis.

If you aren’t with us at the Social Media Strategies Summit in Dallas, but you’d like to learn more about this social media strategy approach we’ll be sharing, let us know. We’d be happy to fill you in on more of the details.  – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Jennifer Spencer of The Spencer Group, a marketing recruiter in Kansas City shared her perspectives, insights, and engaging wit with the Freelance Exchange of Kansas City’s June meeting.

While Jennifer was specifically addressing Kansas City freelancers on ways to better position and sell themselves, her career lessons extended beyond geography and career path. Here are valuable career lessons, paraquotes, and audience reactions from Jennifer’s talk.

Jennifer-Spencer

Building Awareness about YOU

People won’t call or hire you if no one knows who you are. Always have a business card with you. It’s not THAT old school. Does anybody bump a phone . . . really? Work samples are important, however, THEY HAVE TO BE ONLINE (JENNIFER’S CAPS).

If you’re already in a full-time job and aren’t known within the senior levels of your company, you’re a sitting duck for a layoff. Make sure you’re building awareness of you and your contributions – no matter what.

Hang out around digital incubators because if these companies get funding, they will need to grow and support require from people outside the company.

Think Global, Behave Yourself Local

With the advent of online options, you could be competing for your job with people globally, especially if it’s an area employers see as a potential for outsourcing. Do you know what the global market for what you do looks like? Even though the market may be global, in the Midwest especially, you don’t want to get a bad reputation because it will spread.

Come in and Deliver

Companies want people to come in and quickly make their lives easier. Especially early in your career, be smart about how you introduce new ideas that could be perceived as scope creep. Unless you’re brought in as a turnaround person, your first day on the job isn’t the time to solve all the company’s ills. Solidly contribute and look for opportunities later to deliver more completely and creatively

Just Get ‘Er Done

Project management is the in vogue role currently. You may be expected to take ideas from concept to execution. You need a foot in both the offline AND online words. If you do and you’re further into your career, you can really use your experience to your advantage.

The Paraquotable Jennifer Spencer

  • “Find out what you’re good at and own it.”
  • “Own your awkwardness when you’re out there networking. Making fun of yourself is quite endearing.”
  • “You HAVE TO LOOK OUT FOR YOURSELF.” (My CAPS)
  • “People find work in the darndest places.”
  • “Hold your best for last. Sacrifice a few ideas upfront that you are willing to see sacrificed.”

For What It’s Worth, Freelancers

Hourly rates are all over the board for creative freelancers; it really, really, really depends. You have to keep a sense of what the market and going rate is for your services.  Be prepared to negotiate when you’re going in as a freelancer to try to secure a project.  You have to be willing (and getting better) at negotiating.

The limbo of rate negotiations comes down to this question, “How low should you go?”  Go in with a higher rate early when they love you. Don’t go to the rock bottom ever, or even just too low when you start negotiating

You can’t be scared to negotiate. Believe in yourself and what you’re worth.  Raise your rates as you add experience and can deliver more value. Consider creating a menu of prices for basic vs. more conceptual, strategic work. Don’t work for people who come back at you with stupid, ridiculous rates. It won’t get any better later.

Prepare in Good Times for Challenging Times

You have to manage cash flow in good times to be ready for bad times. Try holding back 50% of your current income for challenging times.

You also need to stay relevant and on-trend to prepare for downturns in the economy. Staying relevant may push you out of your comfort zone; you’ll have to get out from behind the computer.  It’s vital to network out of your typical circles with people who are in the same careers as you are. You’ll stand out more effectively if you’re networking where people like you ain’t (my grammar there).

Career Lessons Galore!

As you can tell Jennifer Spencer shared so many fantastic career lessons. Her talk will be a hard one for the next presenter to follow! And that happens to be . . . me. I’ll be talking at the July lunch on a topic Jennifer chose after her talk: Digital Self-Promotion. Now to make THAT as funny and engaging as Jennifer was!

Now to make THAT as funny and engaging as Jennifer Spencer was!  – Mike Brown

 

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Idea-Magnets-TitleI think this is a first today. It’s an excerpt from another publication about Brainzooming creative thinking content.

Specifically, this recap of Monday’s “Idea Magnets – Creative Business Leadership” webcast I presented for the American Marketing Association is from “Inside the Executive Suite.” This newsletter is a weekly feature within the Armada Executive Intelligence Briefing System. We worked with Keith Prather, the publisher of the Armada Executive Intelligence Brief, for many years in the corporate world. Additionally, when we have a client engagement requiring a larger group of facilitators, Keith is my first call. He was at ground zero when we developed the techniques that later became the Brainzooming strategy methodology.

Beyond this Idea Magnets recap, you should sign up for a free 30-day trial of the Executive Intelligence Briefing System. It’s designed to keep executives current with both what’s going on in the world and what it’s going to mean for their businesses. Additionally, since Keith won’t listen to my pricing strategy advice, you can subscribe to the entire array of multi times per week publications for less than $100 a year. It SHOULD be a four or five-figure subscription, so like I said, subscribe now before I convince Keith to raise the prices!

Without delay, here’s the Armada take on the seven creative thinking characteristics of Idea Magnets. – Mike Brown

 

 7 Keys to How “Idea Magnets” Boost Creativity from “Inside the Executive Suite”

Know someone incredibly strong at generating new ideas and attracting team members who also excel at imagining creative ideas?

If so, you know an “idea magnet.”

Here is our recap and the take-aways from each (idea magnet) characteristic discussed.

Idea Magnets are . . .

1. Inspiring

Idea magnets generate interest and passion for the big objectives and dramatic visions they are trying to accomplish within their organizations. Unlike creative geniuses who may work in a more solitary basis, they want strong creative leaders surrounding them. The bigger team’s creativity helps identify the details behind making the vision a reality.

In sharing a big vision for an organization, whether it’s stated as a core purpose, vision, or mission statement isn’t critical. What’s important is the statement boldly challenges and stretches the organization.

Our take-away: Idea magnets ground creative ideas in strategies and objectives. They are NOT pursuing creativity for creativity’s sake.

2. Serving

Idea magnets are servant leaders. They participate in the challenging tasks they ask their teams to address. They also grow their team members into idea magnets themselves through strategic mentorship, sharing personal lessons with their teams, challenging the status quo, and cultivating team diversity.

Idea magnets surround themselves with smarter, more talented people and display patience while team members do their own explorations to imagine ways to turn the idea magnet’s vision into reality.

Our take-away: Idea magnets aren’t standoffish. They are in the middle of imagining ideas AND accomplishing results.

3. Attracting

Just as magnets attract metal, idea magnets attract great creative leaders and their big ideas. What makes idea magnets so attractive? They bring excitement to the workplace. They also display “abundance thinking. ” What others would consider as constraints, they see as opportunities to pursue more abundant resources and possibilities. They also provide what other leaders need to be abundantly creative, including physical space, time, resources, tools, and interactions with new (and new types of ) people.

Our take-away: The intangibles in business often support abundance thinking. Ideas, energy, passion, and learning aren’t limited, so identify ways to take greater advantage of them.

4. Connecting

Idea magnets connect people and situations to fuel creativity. They are great “and” thinkers. This means they embrace and easily work with both ends of what others might see as opposite perspectives. Idea magnets are strong at:

  • Generating and prioritizing ideas
  • Thinking creatively and implementing ideas
  • Exploiting tested ideas and unknown possibilities

Using creative formulas, idea magnets combine possibilities others would typically miss to create many more new ideas.

Our take-away: Idea magnets we’ve known in business are all strong at spotting relationships between apparently disconnected things. These connections help fuel ideas and anticipate future opportunities.

5. Encouraging

Idea magnets use multiple tools in multiple ways to motivate team members. For example, they might use time in contrasting ways. Sometimes idea magnets negotiate for MORE time so team members can finish necessary creative thinking and implementation. Other times, they may be maxing out the team’s capacity with more projects than they can handle. This LESSENS times for unnecessary creative thinking and encourages rapid progress.

Idea magnets routinely facilitate unique creative experiences, maximize fresh perspectives from new team members, and celebrate successes and the learnings from new ideas that fall short of intended impacts.

Our take-away: By adding one new or unusual variable, idea magnets facilitate once-in-a-lifetime creative experiences. This concept extends to personal relationships, so all you long-time married folks take note!

6. Deciding

Idea magnets imagine and attract many ideas. Processing those ideas so their teams aren’t overwhelmed is imperative. That’s why being strong at “deciding” is vital.

When a project or initiative launches, idea magnets identify upfront how decisions will be made as completion draws near. Sometimes the idea magnet makes the decision; other times, team members will be deciding how the team proceeds. Knowing upfront the freedom team members have in exploring ideas and the approach to setting priorities signals how much autonomy others have to shape strategies to move forward.

Our take-away: While they say in brainstorming sessions there are no bad ideas, there are. It’s vital to pick the right time to decide on good and bad ideas to sustain creative thinking.

7. Replenishing

Applying creative thinking to business issues is mentally stimulating. There’s still the need, however, for idea magnets to replenish creative energy along for the team. Idea magnets understand what encourages their creative passions and what will prepare team members to hit their creative peaks. Idea magnets have to know the people, places, situations, times, and techniques that most readily maximize creativity.

Our take-away: Managing a business team’s creativity is like a basketball coach managing the varied talents and personalities on the team. The idea magnet may have to try a variety of “player” combinations before the team scores creatively.

Is creative thinking and creative business leadership for everyone?

A question at the webcast’s conclusion asked whether creative business leadership is important if you don’t work in a creative field or company. The answer was it’s even more important then to bring fresh ideas to how an organization delivers customer value. – “Inside the Executive Suite”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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We’ve all been to a professional development conference that turned out to be a stinker.

And by “stinker,” I mean the conference presentations are weak, too many people are selling stuff vs. being there to learn, and the conference producers seem to have not put meaningful thought into creating a productive conference experience.

Wouldn’t it be nice if you could tell upfront if a professional development conference is going to be a stinker so you can avoid it?

Keynote-Presenter

8 Warning Signs

Here are eight warning signs to look for to better understand upfront whether a pending conference could turn out to be a stinker:

  1. Are details sketchy on speakers and sessions?
  2. Every time you go to the website, does it look like there have been lots of changes in conference speakers, with some conference speakers being swapped out with others?
  3. Are topics listed without any mention of specific speakers?
  4. Is there tremendous overlap between the named sponsors and the companies of the conference speakers?
  5. Is it difficult to find specific information about the speakers other than on the conference website?
  6. Does there appear to be minimal diversity among speakers, especially with respect to demographics and relevant experience histories?
  7. Are there limited choices attendees can make among content (i.e., not enough separate tracks upon which to customize an attendee’s program)?
  8. Is there a heavy reliance on panel discussions that appear hastily thrown together?

If you answer, “Yes,” to most of those questions, it’s probably going to be a stinker of a conference.

How do you decide a professional development conference could be a stinker?

That’s my list.

What do you look for to spot a professional development conference that seems like it is going to be a stinker? – Mike Brown

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Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic new ideas! For an organizational creativity boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these innovation benefits for you.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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