Events | The Brainzooming Group - Part 24 – page 24

With this 2011 Super Bowl ads post, my good buddy Alex Greenwood becomes the first expert to do both video and written guest posts on the Brainzooming blog. Alex is the go-to public relations professional for organizations looking to enhance their reputations or, in the case of certain Super Bowl advertisers, trying to rehabilitate them after marching blindly into public relations disasters without anticipating the negative consequences. The Groupon commercials have been a big topic this week, with at least two other #BZBowl participants, Nate Riggs and Jeannie Chan weighing in on their blogs. Here’s Alex’s take on the challenges of co-opting human and political crises for brand building objectives:

Alex Greenwood comments on Super Bowl AdsIrreverence is the coin of the realm among Super Bowl ads, but it can levy a hefty public relations tax on companies when ads misfire. As I followed the #BZBowl Twitter Chat I kept a weather eye out for ads that might enhance, build or damage a brand.

Dozens of ads flashed across the screen during the Super Bowl, but two companies stood out for the PR issues of their ads. One is GoDaddy, a perennial PR train wreck, the other Groupon, taking their first steps into the television advertising world.

The domain registration giant GoDaddy has labored long on a faux-sexy, frat boy image centered on “too hot for TV” teases of race car driver Danica Patrick and her physical…assets. This year they poked a little fun at that image by introducing 77-year-old plastic surgery queen and comedian Joan Rivers as the new Girl:

I give them points for at least trying to be amusing at their own expense. The company has apparently never cared what people may find objectionable in their ads and remains one of the largest domain registry companies around.  Their stock in trade is obnoxious ads, so why change what works?

Internet advertising juggernaut Groupon, however, is perplexing. As their blog noted “After a two-year holdout, we finally decided to run real television ads. In the past, we’ve depended mostly on word-of-mouth and limited our advertising to online search for a couple of reasons. […] This year, we realized that in spite of how much we’d grown, a ton of people still hadn’t heard of Groupon, so we decided to give in to our Napoleon complex and invade the rest of the world with a proper Super Bowl commercial.”

Proper? Unfortunately, the smart, agile company that rebuffed a $6 billion buyout offer took to the national stage with ads that win points for cleverness, but reeked of improper, self-defeating insensitivity.

The ads–two featuring career-diminished Oscar winners–poke fun at celebs telling us which causes to care about most, then morph into a pitch for using Groupon. Here’s Cuba Gooding, Jr. on saving the whales–and cash:

There’s also a spot equating deforestation and Brazilian waxes featuring another B-lister. Elizabeth Hurley.

Irreverent, really–but not offensive. Can the same be said of Timothy Hutton’s Tibet spot?

The spot comes perilously close to Kenneth Cole’s Cairo debacle, where Cole tweeted that the anti-government rioting there was actually sparked by his new spring collection. I have to admit, I thought the Groupon ad was well produced, and said so on Twitter. But the moment the surprise wore off, it hit me square in the face that it was trading on tragedy.

Reaction was quick and not pretty on Twitter–a couple of samples:

The Groupon blog does have some info about donating to charity in the same post featuring a sneak peek at the ads, but that just don’t feed the bulldog. Comments on the blog are revealing of the overall reaction. Groupon has since posted a follow-up in an attempt to explain its strategy and let people know that the “last thing we wanted was to offend our customers – it’s bad business and it’s not where our hearts are.”

Groupon’s mistake was forgetting that irreverence–which is hip, cool and can translate into sales–is often only a centimeter or so from offensive. I get it when startups and companies with little name recognition take this risk–I don’t get it when a billion-dollar company with a generally good reputation like Groupon does.

GoDaddy doesn’t care if it offends (on grounds of sexism or just plain stupidity), and that seems to work fine for them. However, Groupon’s relatively new image is still malleable, and at this early date it’s hard to tell if this situation will have a prominent effect on their profits or image. I suspect by the next Super Bowl it will only be a distant memory. (Though I think it’s 50/50 that they won’t advertise next year.)

When planning your advertising and marketing, bear in mind that getting attention is the name of the game, but getting it for the wrong reasons can backfire big time in the public relations arena. When considering an “edgy” or “irreverent” ad campaign, you should ask yourself this question: Is it in good taste? That assumes good taste is something you care about. If good taste isn’t an issue, then the simple, down and dirty question is: could this cause people to turn away from my brand? – Alex Greenwood

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This Super Bowl ad guest post is from author and advertising guru, Jim Joseph. In his book, The Experience Effect, Jim hits solidly on the need for brands to provide consistent, distinct experiences which resonate with customers. I had the opportunity to meet Jim at the 2010 AMA Marketing Research Conference, thanks to mutual good friend Sherrie Binke, who seemed to introduce all of us to each other at the conference! Jim presented an outstanding keynote address at the AMAMRC event, and it was so exciting to have him participate in #BZBowl and share his perspective on the Super Bowl ads in this guest post:

110 million viewers. 68 Super Bowl ads. 50 minutes of advertising time. $3 million a whack. This was by far the most hyped-up Super Bowl in history – at least for the advertising. The game didn’t necessarily disappoint, but quite honestly for this marketer you could have told me that I was watching lacrosse. It was all about the advertising.

How do we possibly sort through all those spots to pick out the best ones? Thanks to social media, I had my early favorites but I have to say that I still enjoyed watching them all in real time. The magic of advertising has not gone away.

Despite all the over the top creativity (CarMax “Metaphors”), cleverly written lines ( “Reviews”), CGI (Kia’s “Poseidon), and celebrities (Kim Kardashian for Sketchers), the winners for me were the ones that either hit on a real consumer insight and/or built a brand experience. At the end of the day (game), that’s what marketing and advertising is all about.

Take a look at many people’s favorite, VW “The Force.” Over 14.5 million hits on YouTube (talk about extending the advertising spend!). Aside from making us all smile or LOL, I believe the reason this one hit home was the core insight. Who doesn’t want to give a kid a thrill? There’s Dad, behind the scenes, making his kid feel like he is supernatural. The nostalgia of Star Wars didn’t hurt either.

CareerBuilder. I know that some people are tired of the monkeys.  For me it’s a branding device that hits on the insight of feeling like you work with a bunch of inconsiderate people that “don’t get it.” So getting stuck in a place where you are frustrated that you can’t get out hits the nail on the head.

And who can’t relate to the horror of hitting “reply all” by mistake.  Bridgestone, coming out of nowhere in my opinion, caught one of the best insights of the night with their Super Bowl campaign. And while many did not see the tie to the brand, for me it is as simple as those tires giving you the ability to race around and get to everything you need to.

I still like the Snickers insight of not quite feeling like yourself when you’re hungry. And while it wasn’t a new campaign by any means, I liked seeing Roseanne Barr pop out of nowhere.

Did these advertisements build the brand? Yes, certainly. But not to the degree that my two absolute favorites did: the NFL and Chrysler.

I was really impressed by the NFL advertising, although it perhaps didn’t deliver on the hype and glamor of many of the others. The NFL had a few spots thrown in the mix, and every one of them quite simply delivered on the NFL brand experience. I loved the one where the tv screen turned into a tablet turned into a hand held device turned into a tv. You can watch the NFL where ever you go. And then the retro montage of tv-inspired Super Bowl party moments was brilliant. Really going far in turning the NFL into more than just a football organization but into a brand and a brand experience. Best Fans Ever.

And finally there was Chrysler Imported from Detroit.

Best in show, at least for me. First of all it took me by surprise because I hadn’t seen it ahead of time. And while I am impressed by all the activity on social media leading up to the game, I do have to say that the experience of watching a great piece of film in the moment was priceless. The storytelling was the best of the lot for sure. The music, use of celebrity, and cinematography made for an attention-getting moment in advertising history. But the pride in America and what we all do for a living and what we can all do to improve our lot is what hit it out of the park for me (sorry that’s a baseball analogy I think). It was insightful, creative, emotional, engaging, entertaining, brand building, and memorable. It changed the way I think about the brand, about Detroit, and about our future together. What more can you ask for in a piece of advertising?

Best in show.

Thanks to everyone who participated with me in the live posts and tweets, particularly the #bzbowl bunch. Experiencing the “game” via Facebook and Twitter, while exhausting, was so much fun.   Big thanks to Mike!

Lesson learned?  Find a great consumer insight to lead your creative development, and then tell a compelling story. That’s what will deliver great advertising, for the Super Bowl or not.

Let’s continue to ponder these great advertising moments and improve our craft. It gives me great pride. Jim Joseph, President of Lippe Taylor Brand Communications and author of “The Experience Effect”

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The Brainzooming blog has a wonderful group of guest authors who regularly contribute their perspectives on strategy, creativity, and innovation. You can view guest author posts by clicking on the link below.

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Super Bowl Sunday night, a fantastic group of new and old friends gathered on Twitter to create the #BZBowl. The #BZBowl Twitter chat, sponsored by The Brainzooming Group, provided the opportunity to share perspectives on how various brands elected to invest a minimum of $3 million each to tell their stories through 2011 Super Bowl ads. As we found in last year’s #BZBowl, sitting at a computer or on a smartphone for 4 hours of tweeting is ridiculously fatiguing. Despite that, over the past week the #BZBowl hashtag registered nearly 2,500 tweets from almost 400 individuals. The Twitter transcript for this time period comes in at 86 pages!

The consensus about half way through the evening was that both the 2011 Super Bowl and the Super Bowl ads were both pretty lackluster.

The second half, however, redeemed the game (which wound up going down to the last minutes before the Green Bay Packers pulled out the win over the Pittsburgh Steelers), and to a lesser extent, the commercials. At one point, a number of #BZBowl participants were hoping and praying for a quick end to the proceedings. I asked the group if it just might be a collective pissy attitude making us all feel that way. We convinced ourselves, however, that we were fine; it was all a function of how bad everything we were watching was!

Suffice it to say that once I got past all the bad ads, it was pretty easy to identify my take on the best Super Bowl ad in 2011: the Detroit-centric ad for the Chrysler 200. The Chrysler Super Bowl ad best matched story, images, music, drama, and passion to engage viewers. In a year when so many ads seemed to have walked away from fundamental principles of engaging creative, this Super Bowl ad from Chrysler got so much right:

  • It started in a familiar setting, yet its use of industrial images differentiated it from the other commercials surrounding it. The depiction of average people also placed the ad in sharp contrast to many other ads.
  • Unlike many of the Super Bowl ads, it uses narration throughout to tell the story.
  • Despite the initial sense of mystery about what the ad might be about, by the fifth shot (just 8 seconds in), it clearly established Detroit as its location.
  • Throughout the rest of the commercial, there’s interplay between contrasts: luxury and industry, adversity and hope, bad news and an underdog’s determination, blue collar workers and a celebrity (Eminem).
  • The music bed throughout the commercial ties to the message, the images, and the sense of drama and mystery that move the commercial along.

In polling the #BZBowl participants, the Chrysler ad was getting a lot of nods for one of the best ads of the evening.

Throughout the rest of the week, we’ll be having a variety of guest posts recapping the Super Bowl ads from a whole variety of perspectives. I’ll be weighing in with more thoughts as well. We’ll finish out the week with several of the bloggers appearing Friday on the “Smart Companies Radio” show hosted by Kelly Scanlon on Hot Talk KCTE 1510 AM in Kansas City, and streamed live on the web. I’ll be sitting in as guest host as we cover lessons growing businesses can take away (both the do’s and the don’ts) from Super Bowl ads to incorporate into their own marketing efforts. Mike Brown

For a creative boost, download the free Brainzooming ebook, “Taking the NO Out of InNOvation” to enhance your creative perspective! For an organizational boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at or call us at 816-509-5320 to learn how we can deliver these benefits for you.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Super Bowl XLV is today, and you’re invited to join us for #BZBowl 2011 as a great group of cool marketers, branding experts, creative instigators, authors, and pop culture mavens create a running commentary on how brands will be using the biggest advertising, marketing, (and social media?) event of the year.

BZ Bowl Official Start Time

  • 6:00 pm EST / 5:00 pm CST (This is the official broadcast start, although we’ll be tweeting before the game broadcast)

Participating on Twitter with Hashtags

  • To participate in the BZ Bowl, simply add #BZBowl to your tweets.
  • To get your tweet seen in other Super Bowl Twitter streams, you can also use: #BrandBowl, #SuperBowlAds, #SBXLV, or #ADBowl
  • There’s a widget at the bottom of this post to track #BZBowl tweets.
  • Beyond using Twitter, Tweetdeck, or Hootsuite, Tweetchat is a convenient site to log in with the #BZBowl hashtag to track and share your tweets on Super Bowl ads. The great thing about Tweetchat is it automatically adds the #BZBowl hashtag to each tweet so you don’t have to remember.
  • All the #BZBowl tweets will be archived at

#BZBowl Participants

Preview Super Bowl Ads Ahead of Time

Going to a Super Bowl Party? Take the #BZBowl Super Bowl Ad Clichés

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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#BZBowl 2011 Super Bowl Ad Twitter ChatHard to believe it’s one day until #BZBowl and all the 2011 Super Bowl ads we’ll be tweeting about throughout the game. We invite Brainzooming readers on Twitter to join us for viewing (although it seems like they’ve all been released already), reviewing, and commenting on the 2011 Super Bowl ads Sunday afternoon and evening as part of the #BZBowl! Even if you’re going to be at a Super Bowl party, you can share the occasional tweet and also take along copies of the #BZBowl Super Bowl ads party game instead of fattening chips and dip!

Today’s pre-2011 Super Bowl guest post comes from Dr. Max Utsler, who teaches journalism at the University of Kansas. While I never had him as an instructor, Max has been an incredible inspiration for Brainzooming content. Speaking to one of Max’s communication classes several years ago led to creating the “Taking the NO Out of InNOvation” presentation and ebook. Last year, a post based on a talk to his class about sponsorship marketing strategy resulted in a high ranking Google post.

With all that, it’s a pleasure to turn today’s Brainzooming  over to Max to share some of the work he’s done on ads and spokespeople as it relates to who we’ll be seeing in this year’s Super Bowl ads:

I don’t know where Peyton Manning plans to spend Super Bowl Sunday. It won’t be the billion dollar JerryDome in Dallas unless he buys a ticket. Nope, his team lost in the first week of the playoffs. But Peyton also won’t be on your TV screen in a Super Bowl ad with any of the seemingly hundreds of commercials he stars in. No DirecTV. No Sprint. No Sony. No Xbox. Sadly, no MasterCard— and those are some of the funniest ads ever produced. While Super Bowl Sunday is the biggest game of the year as far as TV commercials are concerned, Peyton will be on the sidelines. So will most of his fellow current NFL stars. And surprisingly, the rest of the top sports endorsers will also find themselves spectators and not participants in the multi-million dollar television Super Bowl ad extravaganza.

According to a recent poll conducted by Harris Interactive, 25% of women and 12% of all 100+ million Super Bowl viewers watch mainly for the commercials. They will see close to 50 minutes of commercials in the game. The audience will see a significant number of celebrities but very few athletes.

I’ve tracked celebrity appearances in Super Bowl advertising for the past four years. The roster of NFL celebs features Troy Aikman, Jimmy Johnson, Don Shula, Bill Parcells, Mike Ditka, Jim McMahon and Howie Long. They all have one thing in common. They’ve all retired from the NFL. Bret Favre, Troy Polamalu and Ray Lewis have at least one Super Bowl ad appearance in the last few years. Tim Tebow appeared in the Focus on the Family commercial last year. That drew quite a reaction, much of it negative.

The NBA’s Dwayne Wade, Charles Barkley and Shaquille O’Neal have all popped up in Super Bowl commercials. MLB’s Derek Jeter and Henry Aaron made it to the big show.

Super Bowl advertisers steer away from NFL stars for several reasons:

  • The extraordinary cost of ads in the game stands out. Paying a player to be a pitchman costs big bucks.
  • It’s hard to find time during the season to shoot a fresh spot for the game. And the Super Bowl is all about fresh spots.
  • Advertisers can’t predict which teams are going to have a good season, which players will suffer injuries and which players will become the lightning rods of the media and public opinion (see Exhibit A, Jay Cutler).

As a result sponsoring brands may shy away from using players during this huge event. In their place, Super Bowl sponsors seem eager to upstage each other with creative spectaculars starring furry creatures or to merely maintain their normal advertising message strategy as safer alternatives to NFL pitchmen.

Contrast that to NASCAR and the Daytona 500, often called the Super Bowl of motorsports. On average, more than 15 percent of all Daytona 500 commercials feature one or more NASCAR drivers. While one could suggest it is because those drivers have a contract with a sponsor, their appearances are rarely for their main sponsor. Popular drivers such as Dale Earnhardt Jr., Tony Stewart or Kasey Kahne might appear in as many as four different commercials on race day. On average 18 different drivers appear in ads during the 500, and that list comes from a roster of 43 as compared to the more than 1500 NFL players. In at least two of the past four years, more NASCAR drivers appeared in Super Bowl Ads than NFL players.

“In football you’re a fan of the helmet,” said Ken Cohn, vice president of business development for Millsport Motorsports, a Charlotte-based race marketing company. NASCAR is different as fans worship the drivers. “They are seen as more human. They are normal-sized guys driving cars. We can relate to that,” says Cohn.

As I mentioned earlier, celebrities will make significant appearances in this year’s ads: 

  • The e-Trade baby is moving into the superstar category.
  • Look for Ozzy Osbourne and Justin Bieber to team up in a Best Buy spot.
  • What Super Bowl watch party could be complete without a few titillating seconds of that All-American Go-Daddy girl, Danica Patrick. She’ll be joined by Biggest Loser trainer Jillian Michaels. Be still my heart.
  • Roseanne Barr will take over in this year’s Snickers ad, taking over for Betty White, who parlayed her Super Bowl fame from 2010 into another career revival and a guest host stint on Saturday Night Live. I can hear the Snickers already.

The use of celebrities in advertising has long represented a modest upside versus a significant downside.  For every Bill Cosby and Jell-O or Michael Jordan and Gatorade, we find O. J., Tiger, Lindsay Lohan or Charlie Sheen.  The National Beef Council’s spokesman Robert Mitchum died of a heart attack. It replaced him with Cybill Shepherd who the media soon found was a vegetarian.  Upon further review, maybe we’re better off without more celebrities in Super Bowl ads. – Max Utsler

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The Super Bowl has long been the sporting event of the year.  Over time, it has also become the biggest advertising event of the year.  Numerous major brands launch campaigns during Super Bowl, catapulting the price of a 30-second spot to around $3 million.

Social media, however, is starting to challenge the nature of Super Bowl advertising.  According to a recent survey from Lightspeed Research, a unit of WPP’s Kantar, 18% of people will look up ads online with smartphones on Super Bowl Sunday.  So, the internet has definitely became an integral part of Super Bowl advertising, and smart brands are learning how to leverage social media to make their ad campaigns work that much harder.

The shout out for the “smartest” brand in this area must go to Old Spice.  It’s an old brand that has been revitalized and reborn from the Super Bowl campaign Old Spice ran last year.  In an effort to improve sales, Old Spice launched The Old Spice Guy campaign that targeted men and “their ladies.”  (After all, the ladies are the ones shopping the aisle.)  The campaign launched with traditional tactics such as television commercials and print ads, plus online display banner ads.  On top of it all, there were Facebook, Twitter, and YouTube components. These tactics were designed to work together and reinforce each other.  This is what nirvana looks like for an integrated marketing campaign with both traditional and new media:  The Old Spice Guy from TV replies to tweets via YouTube videos!

The results say it all:

  • The campaign achieved 1.4 billion impressions.
  • Video views were 40 million per week.
  • Sales increased double digits.
  • Market share grew, challenging for segment leadership.

I haven’t even got to the smartest part of this whole campaign – this Super Bowl campaign DIDN’T INCLUDE a $3 million Super Bowl ad! The television commercial was released around the Super Bowl.  Then, the marketers bought key search terms.  So, when the 18% of people looked up “Super Bowl ads” online, they found have the Old Spice Guy!

It was genius!

And it called for a second act from the Old Spice Guy.

This year, all the forums for the Old Spice Guy to engage with fans have already been set up from the prior year.  Old Spice Guy is already posting on Facebook.  Tweets are flying.  Teasers are on YouTube.  It’s reported that a fan will have his/her own ad, and it will debut on Super Bowl Sunday.  The new Old Spice Guy TV commercial will start running on February 7, the day after Super Bowl Sunday, though I have no doubt that if you search for “Super Bowl Ads”, you will find the Old Spice Guy. – Jeannie Chan

This guest post was written by #BZBowl participant, Jeannie Chan. Jeannie is a passionate brand manager, who’s fueled by intellectual curiosity and caffeine.  While Jeannie has been a marketer for nearly a decade, each day still brings her new challenges.  She keeps tracks of it all on her blog

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The Brainzooming blog has a wonderful group of guest authors who regularly contribute their perspectives on strategy, creativity, and innovation. You can view guest author posts by clicking on the link below.

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Super Bowl ad “best of” lists tend to rely on one of three perspectives:

While these lists are often entertaining and the comments potentially insightful, they generally lack any objective criteria that allow you to apply the success or failures of Super Bowl ads to your own situation.

In an attempt to provide criteria, last year #BZBowl, sponsored by The Brainzooming Group, used ratings from the SUCCES (Simplicity, Unexpectedness, Concreteness, Credibility, Emotional, Stories) model the Heath Brothers explained in their book on effective communication, Made to Stick.  While this raised the Super Bowl ad analysis above “I liked it ‘cause I thought it was funny,” I’m not sure that an ad that hit on multiple parts of the SUCCES criteria is any better than one that hit really well on only one criteria.

In their book, however, the Heaths cite research on advertising creativity from a group of Israeli social scientists. That research showed award winning ads nearly always make use of a rather short list of tools. The researchers’ subsequent book, Cracking the Ad Code, describes the eight tools and two complementary principles present in nearly every ad professionals judge as award winning and audiences describe as “creative.”

Briefly, the eight tools are:

  • Unification – using an element of the medium or in its vicinity to deliver the message.
  • Activation – using the viewer as a resource to reveal the message.
  • Metaphor – exploiting symbols or cognitive frameworks that already exist in the mind of the viewer to deliver the message.
  • Subtraction – excluding an element of the medium considered to be indispensible.
  • Extreme Consequence – presenting an extreme—sometimes negative—situation that happens as a result of using the product.
  • Extreme Effort – depicting the absurd lengths a consumer will go to obtain a product or the extreme lengths a company will go to in order to please a consumer.
  • Absurd Alternative – showing a possible, though highly outlandish and impractical, alternative to the product being offered.
  • Inversion – suggests how horrible the world would be without the advertised product.

The two complementary principles are Fusion and Closed World:

  • Fusion involves melding the symbol for something, its story, and the product or brand you are advertising. If your story is connection and your product is a telecommunications, the fusion is your logo becomes the world, i.e. ATT.
  • Closed World uses symbols or ideas from the actual world of the product. E.g. detergents would use clothes, stains, washing machines, not flowers, sunshine and mountaintops.

Ads employing Fusion and Closed World are judged more creative.

So for this year’s #BZBowl, The Brainzooming Group will track Super Bowl ads to see which ads employ  these tools and principles. We will also look at a sampling of “best of” lists to see if use of those tools match up with the ads on those lists. Look for our #BZBowl analysis recap mid-week following the Super Bowl.

Remember, if you want to tweet your thoughts live on which Super Bowl ads are good, better, best (or even crappy), include the #BZBowl hashtag in your tweets and join us for the smart, intimate, and conversational Super Bowl ad chat before, during, and after the Super Bowl this Sunday, February 6, 2011!Barrett Sydnor

The Brainzooming Group helps make smart organizations more successful by rapidly expanding their strategic options and creating innovative plans they can efficiently implement. Email us at brainzooming at or call 816-509-5320 to learn how we’ve developed  integrated social media strategy for other brands and can do the same for yours.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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