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Today’s Brainzooming article is courtesy of our friends at Armada Corporate Intelligence and their weekly “Inside the Executive Suite” feature.

Last week’s article highlighted a Fast Company story on Oreo, its global head of media, Bonin Bough, and the Oreo transformation as a brand that’s more than a century old. “Inside the Executive Suite” featured five strategic thinking lessons from the story to highlight innovation opportunities for any well-established brand. 

Strategic Thinking Lessons – Keeping Your Company Fresh via Armada Corporate Intelligence

1. Start innovating with what “can’t” change

AEIB-GraphicAt Oreo (AO): An advertising executive previously on the Oreo account reports, “Every (Oreo) commercial had to have two generations of people . . . over a cookie and a glass of milk” leading to a feel-good experience. After thirty years of the same ad, the brand now describes its marketing approach as coming “from the side and-boom!” That translates to reaching consumers in dramatically different ways and well beyond the brand’s traditional TV advertising.

For Your Brand (FYB): When modernizing a tired brand, don’t rope off a list of people, processes, and other elements to protect them from change. Instead, start by addressing the things you might be tempted to put on a protected list. We use a strategy-setting exercise that asks participants to list everything integral to a stale brand’s characteristics and market position. The group then classifies each item on how aggressively management should consider changing it. With the exercise’s built-in bias to leave very few “sacred cows” at the conclusion, it is a valuable technique to get management to address difficult, but positive change opportunities.

2. Generalize your organization and discover new possibilities

AO: The familiar way to eat an Oreo (as celebrated in decades of ads) is to twist, lick, and dunk it in milk. That verbal threesome sounded to Bough like the title of the popular video game, “Slam Dunk King.” As a result, Oreo worked with the game’s creator to develop an Oreo-centric game called Twist, Lick, Dunk. It was a top game in 15 countries and turned a profit through outside advertisers participating.

FYB: We employ a question-based exercise to help management teams generalize organizational activities and identify comparable situations for inspiration. It involves asking, “How does our business _____ like _____?” The first blank is filled with sense words (feel, look, sound, smell) and goal words (accomplish, serve audiences, communicate), among others. Just a few rounds of this exercise generate an ample list of innovation-inducing comparisons to fill the question’s second blank.

3. Watch Customers for Ideas

AO: One Oreo fan posted a video demonstrating how to dunk an Oreo without getting milk on your fingers. Oreo’s digital agency used that inspiration for a series of short videos on how to “hack” an Oreo. This included using Oreos in new ways (frozen in milk as an iced coffee addition) or as a cooking ingredient (breading for fried chicken). Coincidentally, we saw a photo recently of Oreos baked inside chocolate chip cookies.

FYB: Do you REALLY understand how customers use your product or service? Ask customers what types of hacks they use to get your product to work better, and ask employees what customer-precipitated work-arounds they see, deal with, or enable. This is a valuable line of questions to identify innovation opportunities to increase your value to customers.

4. Look for radically different parties targeting your customers

AO: Oreo realized that as an impulse item at grocery and convenience stores, it faced new competition. Rather than snack products, Oreo was competing against online games and apps, both for attention (since people are focusing on mobile devices instead of snack items while standing in line) and for available dollars spent on online games. This insight helped precipitate the headlong Oreo dive into digital.

FYB: Any company thinking its competition all looks like it does is wildly mistaken. We encourage executives to focus on the benefits their brands provide. They can then identify other, often very different brands delivering comparable benefits. The Oreo example also suggests examining what else customers may be doing with the time, attention, and resources that have typically led them to buy from your company. You can also explore how other brands, in or out of your market, are inserting themselves and disrupting traditional buying processes.

5. Figure out metrics before you innovate

AO: The Fast Company article underscores the troublesome inability for Oreo to link its digital activities to business results. While Oreo has experienced revenue increases, these are attributed to expansion into new Asian markets, not more tweets turning into sales.

FYB: When innovating, developing metrics must be closely integrated with developing the innovation strategy. Tackling metrics early helps identify gaps while there is still time to adapt strategies to ensure collecting relevant data throughout the innovation process. All the metrics, however, may not be quantitative. As you implement innovation initiatives, you should accumulate a mix of metrics that are:

  • Activity-based (i.e., “We’ve done this many”)
  • Indicative of early reactions (i.e., “We see this many more customers inquiring about the product”)
  • Business return-based (i.e., “We see this increase in sales revenue”)

Planning for varied metrics at the start helps set expectations within the management team for key progress indicators. – Armada Corporate Intelligence

 

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Download the free ebook, “Taking the NO Out of InNOvation” to help you generate fantastic creative thinking and ideas! For an organizational innovation success boost, contact The Brainzooming Group to help your team be more successful by rapidly expanding strategic options and creating innovative plans to efficiently implement. Email us at info@brainzooming.com or call us at 816-509-5320 to learn how we can deliver these benefits for you.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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If you’ve participated in our Brainzooming presentations or workshops on social media strategy, content marketing, brand strategy, or even strategic thinking, you’ve likely heard a recommendation to read “Made to Stick,” the 2007 book by brothers Chip and Dan Heath (affiliate link). The primary message of “Made to Stick” is certain ideas ARE “made to stick” through what the Heath’s characterize as a SUCCES

Applying Made to Stick to Social Media Strategy

Made-To-StickSUCCES is an acronym for six principles to help ideas resonate and stay with their intended audiences.

Slightly rearranged here, the underlying principles behind SUCCES are:

  • Stories
  • Unexpected
  • Credible
  • Concrete
  • Emotional
  • Simple

For an updated “Doing New with Less” workshop for a Transportation Marketing and Sales Association bootcamp next week, we are creating a social media module linking the SUCCES formula to social media strategy and stronger content marketing for an organization.

Here are some previous social media strategy links that support the “Made to Stick” framework:

Stories

Unexpected

Credible

Emotional

Simple

BTW, if you are in transportation, logistics, or simply want to get a strong overview on marrying stronger creativity with smaller marketing budgets, there is still time to register for the TMSA Marketing Bootcamp in Chicago. You can get all the details and register at the TMSA website. – Mike Brown

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           (Affiliate Link) 

“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Data about your website is great.

Data patterns related to your website are even better.

Having big data to tell you how people react to different scenarios and situations on your website is the best yet.

When you are just launching a website, however, you may not have any data.

When that’s the case, either you can design something that fits a design aesthetic, or you can take what you know, answer sound strategic thinking questions, and design a website that makes strategic sense.

Strategic Thinking Questions – 3 Questions for New Website Design

We were looking at a new website the other day designed for the user to “scroll, scroll, and keep scrolling.” The nagging strategic issue was, “Why in the world would an audience member want to keep scrolling?”

To help the website creator through the strategic thinking to answer this question, we put together the strategic thinking exercise below. It lists each of the main pages of the website down the left column. Across the three columns to the right are three strategic thinking questions, all asked in the voice of the user:

  • “Why should I stay interested?”
  • “Why should I keep looking for more information?”
  • “Why should I buy something now?”

We used these three questions to quickly review the copy and design of the new website. Our objective was to have a solid, compelling answer to at least one of the three questions based on the first look at each of the website’s main pages.

Strategic Questions to Improve Design and Copy on a New Website

Website-Tool

We used the three strategic thinking questions on a first pass review of the website. The questions helped us strengthen copy, make decisions on where to place key features, and changed perspectives about whether certain functionality made sense or not.

Our decisions weren’t data-driven because we don’t have any data on the website. The three strategic thinking questions definitely proved to be hard workers, however, for checking whether a brand new website offers compelling reasons for users to engage.

If you’re in a similar situation, grab a copy of this strategic thinking exercise and see how hard it can work for you! – Mike Brown

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Does it matter if your business has a blog or not?

And if your business does have a blog, does it matter how often you update it?

While you’re thinking about the answers to those questions, peruse these dates and see if you can spot a pattern?

  • November 23, 2013 and November 8, 2013
  • September 29, 2014 and August 5, 2014
  • June 30, 2013 and January 31,2013
  • May 16, 2013 and May 16, 2013
  • September 3, 2014 and July 25, 2014

Can you guess what connects these dates? Read on.

Brand Experience Strategy – From Online to In Real Life

I was invited to a networking event the other evening. The organizers for the event were so well organized, they provided an Excel workbook in advance listing all confirmed invitees with an email address and a LinkedIn profile. I took advantage of the organizers’ beneficial jump start and reviewed the websites for most attendees.

Going through the various websites, the state of their blogs was quite surprising and signaled multiple brand strategy mistakes.

Networking-Event

Brand Experience Strategy Mistake #1

I was surprised at how many of the networking event participants didn’t have company blogs on their websites.

Not having a blog translates to less website traffic, fewer situations to connect with and deliver value to customers and prospects, and multiple missed sales opportunities.

Brand Experience Strategy Mistakes #2

Of those networking event participants that did have company blogs, most of them were sporadically updated. In fact the list of dates above is the most recent and second most recent blog update for a number of companies present at the networking event.

If your business is going to introduce a blog, the blog becomes part of your brand experience, whether YOU act like it is or not. Yup, it’s part of your brand experience strategy along with all the other elements that have comprised a brand for a long time.

Think about what these dates might mean for other brand experience elements:

  • Imagine not handling a customer service call since November 23, 2013.
  • Imagine not making a sales call since June 30, 2013.
  • Imagine going from early August to late September of this year without ever monitoring the quality of your product or service.

Yet, when you put a blog on your website, you are making it a very visible part of your brand experience. And if you hardly ever update it, it says volumes about your brand experience, especially to prospects that don’t have any REAL experience to judge your brand.

  • If you mainly share valuable info on your blog, sporadic updates convey you don’t have much of value to share.
  • If you mainly share your CEO’s ideas, sporadic updates convey your CEO doesn’t have many ideas.
  • If you mainly share company news, sporadic updates convey there’s not much going on at your company.

And so it goes.

A Brand Experience Strategy Gift

So rather than connecting on LinkedIn or meeting for coffee, the best thing I have to offer my fellow networking event attendees is this:

If you’re going to have a company blog, update it regularly and with valuable content. If you aren’t going to do that, delete your blog so you just look like a brand that’s behind the times and not one that ignores its brand experience! Or better yet, let’s get together for coffee and talk about how to fix your blog strategy!!! – Mike Brown

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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There’s huge potential for video to capture and create powerful moments at an event as part of an overall content strategy.

Yet talking with an event organizer who had dispatched a staff member with a video camera to cover the organization’s annual event, the results were disappointing. While the organization’s event was emotional and transformative for attendees, none of that translated to the event video.

The problem was the staff member with a video camera was dispatched with no clear plan or a content strategy with direction on where to look for strong content creation opportunities.

Left to his own devices (literally and figuratively), the event video was meandering and lacked a strong storyline.

The answer is having a content strategy with a starting outline and plan on where to shoot video. There should also be a basic understanding of how to ferret out and take advantage of impromptu opportunities for great video. With the right video content strategy, a video shooter can capture a plethora of raw video footage suitable for multiple uses, including event marketing, highlight videos, and future content sharing.

cmworld photo

Content Strategy and Imagining Where Great Content Will Be at an Event

While every event is going to be different, here’s a list we created for the event organizer mentioned above to help a future video team in imagining where great content will be at an event.

We’re guessing, although it’s generic, this list will work as a starting point for many (most?) events.

Attendees and Groups

  • Attendees interacting with one another in new or very active ways.
  • Attendees voicing their ideas – whether about the conference content or personally important topics.
  • Movement or activity with the entire group or big segments of the group.
  • Opportunities to depict the entire attendee group together.
  • Reasons from attendees on why others should attend.

Emotional Content

  • Attendees having fun or experiencing other emotions during the event.
  • Casual and informal interactions.
  • Any kids or pets that are at the event.
  • Goodbye moments among attendees.
  • The most exciting moments during the event you can anticipate.
  • Content surprises the attendees don’t know about ahead of time.
  • Thank yous to attendees for attending.

Planned Content

  • Beginnings and endings of significant content sections.
  • Content from experienced speakers.
  • Content from genuine, less experienced speakers.
  • Moments tied to lyrics of songs you’re expecting to use with event video.

Behind the Scenes

  • Attendees getting to the event.
  • Attendees exploring the event space.
  • Extracurricular activities, excursions, or site seeing within the event.
  • Behind the scenes activities that reveal something about the event’s content.

Big Visual Impact

  • Shots of dramatic / cool aspects of the event space.
  • Instances where dramatic lighting will be used on stage or in other locations.
  • People with dramatic motions that don’t require words.

That’s our starting event video shooting list. What would you add to it? – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I presented both a workshop and a breakout session at last month’s Social Media Strategy Summit in Dallas. This was my second time attending a Social Media Strategy Summit this year, and conference producer Breanna Jacobs and the team from GSMI do a fantastic job of bringing together both wonderful presenters and experienced attendees together in a very interactive learning environment.

Here are a few highlights of the tweets, insights, and audience reactions to the social media strategy ideas shared at the Dallas event.

Social Media Strategy and Customer Service

Via Vanessa Sain-Dieguez (@VSDieguez) of @HiltonHotels

  • You don’t want to “train” your customers to tweet and get better attention than when you call.
  • It’s vital to listen for people mentioning your brand in multiple ways, even when someone isn’t mentioning your brand directly. For example, if the location on a tweet or Facebook update suggests a person is at your location with an issue, you want to be able to identify that and respond.
  • Hilton layered its social media-based customer services activities into pre-existing protocols between its franchisees and customer service group. This move minimized issues that might have developed if social media customer service were treated differently. That’s not to say that delivering customer service via social is simple. “Scalability is our biggest challenge every day.”
  • Successful real time marketing is about what’s relevant, not what’s trending.

Via Jeff Gibbard (@jgibbard)

  • It’s easy for customers to be rude to a logo on Twitter or Facebook. That’s not so if they sense a person on the other end. That’s why it’s important to sign your customer service social media in some way to show there’s a person involved on the brand’s end.

Social Media Strategy Insights from Adrian Parker of @Patron

Quick disclaimer – I was one of three people who won some of the new Roca Patron Tequila for live tweeting the most during the Adrian Parker presentation.

AdrianDParker2

Nevertheless, Adrian had a plethora of great strategic insights and paraquotes from his diverse career experience.

  • “Outsource your thinking, but not your decisions.”
  • “Your social strategy should be something your competitor would never do.”
  • “A best practice isn’t a strategy. It’s something you should be doing anyway.”
  • “Good strategy is inspired by, but not limited to, current customer behavior.”
  • “A good strategy should make you nervous.”
  • “Leadership is plural. Vision is singular.” Multiple people can lead against the sole vision.

An Attendee Recap

Dan Vadeboncoeur (@danvadeboncoeur) attended the SMSSummit and shared his recap on take-aways on his Media Nerds podcast. I tweeted Dan that I appreciated the shout out, especially since he sat in on both of my sessions.

Video Highlights from the Social Media Strategy Summit

In a great example of using content providers to create even more content from an event, a video crew was onsite the second day of the conference to film brief interviews with #SMSSummit presenters. There is a YouTube page with all of the videos, plus here are several from yours truly on social media and content marketing strategy.

See the video at: http://youtu.be/sOuBJzHvRBQ

See the video at: http://youtu.be/Vkf6Xu2HKWs

See the video at: http://youtu.be/MQkdKal2rtM

Wait, There’s More

This quick recap doesn’t do justice to the breadth of content at the #SMSSummit. Look for another post with additional highlights coming soon! – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The ever-growing Content Marketing World is next week in Cleveland. I’ll be co-presenting a session with global content marketing expert and author, Pam Didner, on Maximizing Content Opportunities at Events.

It’s always great to get back to Northeast Ohio. The experience will be enhanced by presenting with Pam Didner as her new book on Global Content Marketing launches (affiliate link).

Pam will be quick to tell you, however, that she won’t be talking about any book material in our presentation!

Maximizing Content and Experience Strategy at Content Marketing World

CMWorld-PresentationWhat we WILL be discussing is something we’ve characterized as a two-part case study on a transformational business event.

Pam participated in the most recent C2 conference, a very different type of event that bills itself as a “business conference somewhere between genius and insanity.” Pam will open our session with the perspective that at an event such as C2, content and experience are identical. She’ll back that up from an experiential perspective and interviews with C2 organizers.

In my portion of the case study presentation, we’ll look at C2 in the same way Brainzooming evaluates many strategies. We’ll reverse engineer the experience to identify the types of models, concepts, and strategic thinking questions that would allow another organization to replicate the same type of feel and success in their own situation. In fact, I’m in the midst of developing a download with (by current count) 250 models, concepts, ideas, and strategic thinking questions attendees can use to design their own experiences and events to maximize content creation.

Join Us at Content Marketing World

If you are attending Content Marketing World, we’d love to have you our Wednesday, September 10th session (11:30 a.m. EDT). If you are there, message me and let’s try to meet up amid the sea of orange at Content Marketing World.

Look for updates on Twitter and here on the blog during the event next week! – Mike Brown

 

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“How strong is my organization’s social media strategy?”

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question.

Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social  Strategy.”

           (Affiliate Link)

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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