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You may want to take a seat before reading this rest of this.

An Awkward Social Media Strategy Moment, Brought to You by The Brainzooming Group

We’re going to ask a tough question about your social media strategy. An uncomfortable one that may be awkward.

Ready?

Here it is: When you take an honest look at the social content your organization produces, can you think of any reasons why your customers and prospects would be interested in reading, viewing, listening, or engaging in it?

Before you check, think about this: you’re not evaluating your social media strategy as a company insider. You’re evaluating your social content as a customer or prospect that may know very little about your company, let alone have a burning desire to learn more about it right this second. What they care about is content that is beneficial, entertaining, or otherwise good for them. End of story.

Now, go take a look and consider the question. We’ll wait while you poke around your blog, tweets, videos, Facebook updates, LinkedIn articles, Instagram images, and such.

(And BTW, if none of the abovementioned has been recently updated, the answer to the question is NO.)

*whistling while we wait*

You’re back. Great!

What’s your answer?

If it’s YES, that must mean you’ve invested time into thinking about your audiences’ interests beyond your company, creating and sharing content where you can credibly address those concerns. And that means–

What’s that?

You’re now unsure about whether YES, THEY WOULD LOVE OUR CONTENT is the right answer?

Well…we thought you might have some second thoughts about that.

Boost Your Brand’s Social Media Strategy with Social-First Content!

Whether you wavered in your YES, or you fessed up right away that the answer is NO, it’s time to download our latest Brainzooming eBook on social-first content strategy.

In Giving Your Brand a Boost through Social-First Content, we’ll show you how to quickly develop and use an audience persona to:

  1. Understand more comprehensively what interests your audience
  2. Find engaging topics your brand can credibly address via social-first content
  3. Zero in on the right spots along the social sales continuum to weave your brand messages and offers into your content

Giving Your Brand a Boost through Social-First Content shares actionable, audience-oriented frameworks and exercises.

We use these same tools to help clients develop solid, brand-building social media strategy plans and implement them successfully.

And now you can, too. At no charge. In no time at all, you’ll be back, confidently saying YES, THEY WOULD LOVE OUR CONTENT.

Download Your FREE eBook! Boosting Your Brand with Social-First Content
Download your personal copy of Giving Your Brand a Boost through Social-First Content, and start improving your social media strategy today. Ready? Let’s go!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I’m excited to be speaking again this year at several Social Media Strategies Summit events. The first is in Chicago on April 26-28, 2017. I’ll be speaking at the SMSSummit in New York this coming October (October 17-19, 2017). Additionally, I’ll also be presenting a workshop at the GSMI-sponsored Branding Conference, also during October in Chicago.

As part of the relationship with these GSMI conferences, we’ll be co-releasing several new Brainzooming eBooks on brand strategy and social media content marketing. The first of these eBooks is now available. You can download your FREE copy today!

FREE 81 Social Media Content Marketing Ideas eBook

The new eBook features a checklist of 81 Engaging Social Content Ideas to Boost Your Brand. The checklist will help you generate social media content marketing topics that fit your brand and engage your audiences.


Download Your FREE eBook! 81 Engaging Social Content Ideas Checklist

81 Engaging Social Content Ideas to Boost Your Brand includes ideas to:

  • Better involve your audience
  • Share your brand’s knowledge
  • Teach valuable lessons
  • Develop brand-oriented lists
  • Share impactful opinions
  • Incorporate your people into the stories
  • Repurpose strong social media content marketing topics

One great thing about the eBook’s checklist is you can apply it to both long-form (eBooks, blogs, videos) and short-form (status updates, photos, short videos) content multiple times. This will keep your social media content marketing fresh and consistently up-to-date across social networks.

Download and take advantage of this free resource to grow your social media impact. While you are at it, check out the Social Media Strategies Summit events in Chicago or New York. Register for these events and join other senior-level corporate professionals looking to learn how to accelerate their brand presences across social media.
Download Your FREE eBook! 81 Engaging Social Content Ideas Checklist

Looking forward to your thoughts on the new eBook, and seeing you in Chicago or New York for the 2017 SMSSummits! – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I’m at the Social Media Strategies Summit in Dallas today, delivering a two-hour workshop on developing a branded content marketing strategy. The key is finding the right balance between employing outside-in topics and outside-in timing while still making sure your brand personality and messages come through clearly.

We recently conducted a dedicated content marketing strategy workshop for a client on this very topic. We worked with nearly thirty of its business and communication leaders to explore topics four different audience personas would find valuable and that the organization, a healthcare non-profit, could credibly address.

The client is a non-profit focused on healthcare. It entered the workshop with five profiles of target audience members that The Brainzooming Group helped them develop. These profiles, called personas, are three-to-five paragraph descriptions it developed describing specific individuals it serves, seeks to hire, or collaborates with in serving clients.  Small groups prepared the personas in advance by brainstorming answers to ten questions on each audience member.

The personas provided the basis for other workshop activities imagining topics audience members would be interested in and willing to read, watch, or listen to if the non-profit were to address them.

Here’s an overview of each of the strategic thinking exercises:

5 Content Marketing Strategy Exercises to Generate Audience-Oriented Topics

content-marketing-strategy-topics

What questions do audience members ask during the buying journey?

The initial exercise explored three phases of an audience member’s journey. The first phase (Awareness) encompassed their initial exploration as they became aware of an opportunity or issue an outside party might address. The second phase (Consideration) involved the audience member describing the relevant opportunity or issue and looking at organizations to help satisfy needs. The final phase (Decision) involved the audience member selecting, engaging, and evaluating the relationship with the outside party they chose.

Within each phase, the small groups identified questions audience members might ask. The comprehensive list of questions each group identified became the basis for the second content marketing exercise.

What topics address important audience questions?

The second exercise used questions from the first one to generate content topic ideas. For each audience question, participants suggested one or more topics or working titles. The topics they generated were not intended to communicate an overtly promotional brand message. Instead, the content would help audience members be smarter in their exploration, evaluation, decision-making, engagement, and post-purchase experiences. As the brand addresses topics of interest to audience members, it has the opportunity to subtly convey its helpfulness, expertise, and audience-focus through sharing beneficial content throughout has the audience journey.

Why do audience members select the brand?

Another exercise focused participants on the relationship stage where audience members either choose or do not choose the brand. Workshop participants identified five primary reasons audience members select the brand. They then identified five reasons audience members do not pick the brand. For each positive reason, they generated multiple topic ideas (of interest to audience members) that would back up the brand’s attractive characteristics. For reasons the brand was not selected, they brainstormed possible topics to help counter or refute misperceptions about the brand.

What do audience members say about the brand relationship?

One exercise focused on interactions audience members have with the brand further into the relationship using a 4-box grid. One axis listed “questions” and “statements.” The other listed “negative” or “positive” interactions.  Each of the four cells named a relevant situation and several questions to trigger potential topics. For instance, positive questions present “Education opportunities,” and negative questions signal “pain points.” Positive statements suggest highlighting ” brand value.” Negative comments indicate “objections to anticipate.” Questions associated with each of these four areas suggested jumping off points for additional topic ideas.

What do we think, know, and do that is relevant for audience members?

Audience members’ interests primarily extend beyond the brand’s traditional focus areas. That is why brands focusing only on content about themselves miss so many rich areas in which to share content. To counter this, one exercise explored areas in which audience members exhibit interests, seek information, and focus priorities. For each of the areas identified, participants generated audience-oriented topics. They made the brand connection to the audience based on what the brand thinks about audience interest areas, knows about the information they seek, and does relative to their priorities.

Coming Away with Plenty of Audience-Oriented Topic Ideas

During the Brainzooming content marketing strategy workshop, participants generated hundreds of potential content topics. Before adjourning, each person walked the room to review the topics and select those they thought had particular potential to interest audience members.

The next step is documenting all the topics on a content calendar. This enables the brand to address topics in an organized fashion across the year when, as they can best determine, audience members are most interested in the information.

If you want to learn more about specific details of this approach, contact us. Let’s collaborate to develop richer content that matters to your audiences. – Mike Brown

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Learn all about how Mike Brown’s workshops on social media and content marketing can boost your success!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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On Friday, June 17th, I was in Curaçao, located just north of Venezuela, to present a ¾ day workshop on social media and content marketing strategy for the Curaçao Tourist Board. Angelo Harms, the CTB’s digital marketing manager, was a great host and arranged the content marketing strategy workshop for eighty social media professionals in the island’s travel and hospitality industry.

Curacao Workshop Pic 2

For everyone that attended the workshop (and for those of you that weren’t there), here are links to much of the content I presented, plus a number of bonus topics I would have included given another day of teaching time!

The workshop and the entire trip generated a lot of questions, learnings, and lessons. Look for a variety of blogged posts planned for the near future to share more about content marketing, branding, and customer service learned going to and from this wonderful island.

If you’re looking for a new, warm, colorful, photogenic place to vacation, you owe it to yourself to visit Curaçao!

43 Resources for Strategic Branding and Engagement with Social Media and Content Marketing

Linking Business Objectives to Social and Content Marketing

Curacao Cover

Creating Fantastic Branded Content

Boosting Productivity as a Small Solo Social Media Department

Mike Brown

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Mike-Brown-Gets-Brainzoomin

Learn all about how Mike Brown’s workshops on social media and content marketing can boost your success!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Today at the Social Media Strategy Summit, along with Kaite Stover, Director of Readers’ Services at the Kansas City Public Library, I’m presenting a fun case study. The presentation is about how the Kansas City Public Library was able to “sponsor bomb” the 2015 Major League Baseball Playoffs and World Series with a book spine poetry campaign.

In short, the Library used images of multiple stacked books chosen so that the combined titles communicated messages to tweak the baseball teams (and the libraries in their communities) with pro-Kansas City Royals messages.

Sponsor-bomb-book-spine-poe

BTW, did I mention the Kansas City Royals are the 2015 World Champions? Just checking . . . wanted to make sure you knew that!

While The Brainzooming Group wasn’t involved in developing the social media strategy behind the World Series sponsor bomb, we’ve been working with the Library on branding and event strategy. Knowing how smart the social media strategy for the World Series sponsor bomb campaign was, we brought the story and the tremendous impact from the initiative to the attention of Breanna Jacobs, the Social Media Strategy Summit producer.

Kaite will cover the Kansas City Public Library social media strategy and implementation from start to finish. I’ll share lessons for other brands in how they might envision comparable sponsor bomb opportunities for their own brands.

Social Media Strategy – 5 Keys to Sponsor Bomb a High-Profile Event

If you aren’t with us in Chicago, here are the smart things the Kansas City Public Library did to make the strategy as effective as it was:

Here’s hoping the Royals go all the way again in 2016 so we can see what the Kansas City Public Library does with the next chapter of its book spine poetry sponsor bomb strategy!  – Mike Brown

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When was the last time you invested 45 minutes to check your social media strategy?

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question. Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social Strategy.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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This afternoon, I’m leading a three-hour Brainzooming workshop on creating branded content marketing at the Social Media Strategy Summit in Chicago. While it’s nice to be able to stretch with more time (typically these content marketing workshops are two hours at the Social Media Strategy Summit), I still feel as if there will be a lot of material that we won’t have time to fully cover.

Chicago-Image

In the branded content marketing workshop, we’ll look at generating appropriately branded content from multiple directions.

As a resource if this area is something you are struggling with in your organization, here are links to some of the topics on branded content marketing we’ll cover . . . and some that we won’t:

Taking an Audience-First Perspective

Staying True to Your Brand without Overdoing It

Experience and Interaction-Based Content for Your Brand

Expanding Brand-Related Content Options

Coming at your branded content marketing from these four different directions will open up all kinds of new possibilities.

Here’s the intriguing thing: having rearranged the content into these four groups (which don’t sync with the seven lessons in the workshop as it stands right now), I’m thinking (as I write this over the preceding weekend) that I’m going to rearrange the entire branded content marketing workshop. That’s how much I like this approach!  – Mike Brown

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When was the last time you invested 45 minutes
to check your social media strategy?

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question. Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social Strategy.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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When should a brand create content itself versus outsourcing content creation to an outside agency?

That was one content marketing strategy question attendees asked in the solo social media workshop I presented at the Social Media Strategies Summit.

SMSS_Graphic

We have a significant bias toward handling content creation inside a company as part of its integrated content marketing strategy. Unlike typical marketing communications, press releases, brochures, direct mail, etc., content creation for social media platforms necessitates an authentic sense of the brand personality, IF it’s going to be successful. Being so intimate with the brand personality and what it represents in every dimension isn’t something an outside communicator can easily do. Additionally, an outside communicator often isn’t present to capture the video, images, and interviews in the moment as robust content sources.

Having said this, there are instances where outsourcing content creation can make sense. This can also extend to outsourcing curating and sharing content in some situations as part of a brand’s content marketing strategy.

7 Situations for Outsourcing Content Creation

Here are seven situations where we think outsourcing content creation and other related functions is viable:

  1. Adapting internally-generated content so it fits with targeted social media platforms.
  2. The brand is willing to invest resources in an outside communicator to become immersed in the brand both initially and on an on-going basis.
  3. Individuals inside the company are the face and/or voice of the content an outside communicator edits or rewrites, videos/photographs, or translates into social media-appropriate formats.
  4. Designing the strategy and platform for a brand to communicate content via social media networks.
  5. Curating content that fits the brand’s strategy.
  6. Scheduling the brand’s content across channels, in effect becoming the DJ for internally created content.
  7. Conducting social media listening for the brand.

One outsourced social media situation you don’t see listed is a brand farming out 100% of its content creation.

There may be other situations that make sense, but this is where we stand on this content marketing strategy question.  – Mike Brown

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When was the last time you invested 45 minutes to check your social media strategy?

9 Diagnostics to Check Your Social Strategy

Is your social media implementation working as well as it can? In less than 60 minutes with the new FREE Brainzooming ebook “9 Diagnostics to Check Your Social Strategy,” you’ll have a precise answer to this question. Any executive can make a thorough yet rapid evaluation of nine different dimensions of their social media strategies with these nine diagnostics. Download Your Free Copy of “9 Diagnostics to Check Your Social Strategy.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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