Strategy | The Brainzooming Group - Part 5 – page 5
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Are your employees celebrities within your branding strategy activities?

No, I’m not asking whether your employees are movie stars, singers, or newly-celebrated personalities that tweet, buy, or glom their way into celebrity status.

I’m asking about whether you feature your employees within your branding strategy in ways that allow them to attract attention and accolades for how great it is to have them as part of your brand?

Employer Branding Strategy Stars

Talking with a B2B company about a day-long customer program, I suggested they invite employees to fill various roles at the event. These duties would give customers exposure to smart, strategic, and dynamic team members they might never typically know. It would create the opportunity to celebrate the great people at the brand. Incorporating these interactions in its branding strategy could strengthen relationships, open doors to new business possibilities, and reinforce customer perceptions that they have chosen the best service provider.

Want to guess the response to the idea?

“Great idea, but everybody is really busy. We can’t pull them away from their regular jobs for even a few hours.”

I understand that EVERYBODY is CRAZY busy. Busy is about doing what the company does. Busy is at the heart of selling and producing revenue and profit growth.

Yet brand building (via creating stronger relationships and perceptions) is integral to the company being able to sell more, do more, and make more money. And opportunities to foster customer relationships in ways that strengthen the brand outside of the day-to-day of doing business are typically rare. While it appears to be a great business decision to ensure everybody is in place to perform their daily tasks, this represents a poor branding strategy decision.

If the company thought about its employees as business celebrities, its priorities would likely differ. They would probably not hesitate to put their important customers in direct contact with their employee celebrities to get to know them better and bask in their glow.

Against that backdrop, let me ask the question again: Are your employees celebrities within your branding strategy activities?

And if you answer, no, COULD and SHOULD they be?  – Mike Brown

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Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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It’s time to launch an innovation strategy for your organization. Your brand has grown dramatically the last few years. You are not sure, however, what will drive the next round of growth. So, it’s time to announce an innovation program, because that will undoubtedly fill the growth gap facing your brand.

How will the innovation strategy eliminate your revenue shortfalls? That is not yet completely clear yet. But, hey, it’s an innovation strategy! All kinds of good things are sure to result!!!

As you and your leadership team announce the new innovation strategy, your employees have questions.

6 Things about Your Innovation Strategy Employees Need to Know

Here are six things about your innovation strategy employees want to know. Are you prepared to answer these questions?

Is this innovation push just for this quarter or this year?

Your employees have been through the flavor-of-the-month strategy. Probably not at YOUR company, but somewhere they worked before, no doubt. They know innovation strategies come and go. They will want to know whether your innovation strategy is here to stay. Demonstrating that it is will take both words and LOTS of actions.

How innovative do you want us to be?

The easy answer is to say you are looking for big ideas. Who doesn’t love big ideas? The problem: asking for big ideas rarely leads to big ideas. Instead, give your team creative thinking questions appropriately sized to the innovation you are seeking. Then, let them go to town answering the questions.

What expectations or limits are in place on an innovation strategy?

I know, I know. You want your employees to start with a clean sheet of paper as they start imagining the future. Be honest, though. You’ve never given them free reign before to innovate. Do everyone a favor. Share goals, objectives, and strategies for where you want to direct your innovation strategy. You’ll ALL be more successful. Pinky swear.

What are you going to do with our ideas?

If you announce you want everyone to innovate, you need to have thought upfront about how you are actually going to review and process the ideas your employees share. Have you figured that out? We didn’t think so. Identify the process, THEN make your big innovation strategy announcement.

Will I get into trouble if I break something?

Your employees are concerned about getting into trouble. As much as you SAY you want disruptive innovation, they have doubts. Heck, we were talking with a new CEO recently. His board told him to be both innovative and to not mess anything up with the organization. He’s running the show and struggling to find the right balance. You can imagine how someone with less standing in the organization struggles. Stake out a penalty-free free space in which your team can experiment and break things.

Who owns my idea if it turns into something successful?

I hate all the legal mumbo jumbo. But innovation is all fun until somebody’s idea starts generating lots of money, and you have to settle up equitably. Let your team know the rules. Who owns what? How much does everyone get paid for an idea that proves successful? It can seem premature to consider this while still figuring out how an electronic idea box works. Set the rules before you ask people to play the innovation strategy game.

There Is Work to Do

We’re not saying everything requires an immediate answer. Being ready to tackle these questions at the start, however, is important to creating an innovation strategy that WORKS! – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I snapped this picture at Target the other evening because of the intriguing product branding ideas it suggests.

This is a ten-pack of 7.5 ounce cans of Diet Coke. Compare that to the typical Diet Coke configuration: twelve cans of 12 ounces. Doing the math, this carton has 75 ounces of Diet Coke vs. 144 ounces in the typical 12-by-12 arrangement we purchase like crazy at our house.

Just looking at the numbers, you can see people are receiving about 50% of the amount of Diet Coke they might expect if they rush into the store and grab a carton without paying attention.

That’s a big difference!

3 Product Branding Ideas to Beg, Borrow, and Steal

Suppose you are in a similar product branding situation. You need to reduce what your brand delivers, but still put sizzle into your product so consumers think it is an attractive option. How do you go about it? Try going to school on three producing branding ideas from Diet Coke, and look for where you can beg, borrow, and steal ideas!

Beg

Background: Smaller cans do not usually suggest a positive brand experience.

Diet Coke Strategy: Translating small to sip-sized. This takes advantage of alliteration and whimsy. And rather than seeking permission for the change, this branding strategy idea begs forgiveness later – if ever!

Ask: What’s the coolest way possible to describe the presto-chango we’re about to pull on our customers?

Borrow

Background: Mini Cooper has positive brand affinity. The brand has helped make small a good thing.

Diet Coke Strategy: Borrowing mini and using it in a maxi fashion across the entire side of the box.

Ask: What brand positively employs a typically negative attribute that our branding strategy can embrace and celebrate?

Steal

Background: On the carton, it says 7.5 ounce cans. The images show the traditional can and bottle, though.

Diet Coke Strategy: Stealing from the Coca-Cola brand halo to depict a traditional can (12 ounces) and the classic bottle (something bigger than 7.5 ounces). This creates a deliberate mismatch between what you see and what you buy.

Ask: What brand attributes from our higher value / more significant offers can we use to sell-in something less?

Download 10 Questions for Successfully Launching

From the Brainzooming Product Branding Lab

We haven’t tested this exercise for generating product branding ideas since it is brand new. If you beat us to putting it into practice, let us know how it works for you! – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Last week’s “Inside the Executive Suite” from Armada Corporate Intelligence featured ideas for how to handle confidential information. The business strategy focus revolved around how an executive can maintain confidences while employing confidential information to best benefit his or her organization. While passing along confidential information was more in the news last week than this week, it’s a daily issue in business.

Here are ideas the Armada newsletter shared on how to handle confidential information:

Business Strategy – How to Handle Confidential Information via Inside the Executive Suite

Confidential information has been in the news recently. It is a topic relevant to any senior executive immersed in business strategy. While the nation wrestles over handling confidential information in a government setting with geopolitical implications, similar and dissimilar questions exist in private business. Beyond trade secrets and insider knowledge that could move markets, organizations consider a wide variety of information as confidential.

How should you go about handling confidential information within your business strategy?

What are the different varieties, the implications behind a confidential information designation, and the way executives are using it?

These questions drove a chat with a former Fortune 500 executive about how he navigated confidential information at senior levels. It was not a legal conversation (so don’t take his comments as legal advice). His strategies suggest a real-world, pragmatic approach to protecting confidences while getting work done.

One Executive’s Take on Using Confidential Information

“Unless I’m too far removed from it to remember, I don’t recall any extensive training in business school about confidential information. While we undoubtedly covered it in class, I learned the ins and outs of confidential information on the job. When I worked on the consulting side, that was largely client information. In the Fortune 500 world, it was dealing with our own business information. Honestly, ‘confidential’ was as much code for ‘don’t tell anyone this’ as it was legally confidential information.”

Market-Moving and Insider Information

“The first consideration is whether the information has legal implications. Information that moves markets, is insider knowledge, contains trade secrets, or has some other legal standing must be handled with the strictest confidence. In these cases, you sign legal documents with specific parameters. I read through what I’m signing and strictly apply the restrictions. If something is unclear to you, reach out to your legal staff for advice so you have a clear, actionable guideline to work with as you conduct business.”

Via Shutterstock

Handling Business Strategy

“Much of what I dealt with involved information that an organization does not want disclosed because it changes the business and competitive environments, typically for the worse. Maybe there is paperwork attached to disclosing this type of information. Sometimes someone passes along information and declares it confidential as they spill the beans to you about something. These are tricky situations because they center around your ethics and smart business practices.

“What I do in these situations is step back and think about what the information means for daily and longer-term business. For example, in a corporate parent role, one of our subsidiaries had to disclose a new service offering it was planning. When the new service reached the market, the staff of another, competitive subsidiary visited my office to try to understand the market implications. The plan had to remain confidential to protect business relationships. I applied my knowledge of the new service offering to prompt them with questions they needed to ask or service implications they might need to explore. The questions were what I might have suggested if a competitor outside our corporate family had made a similar move.

“That kind of upfront exploration may suggest that activities currently underway might be more important, or less important, based on confidential information. In these cases, try to offer guidance or manage priorities to foster smart business decisions without disclosing confidential knowledge. Provide context to others so they think about their activities in a bigger or slightly different way that better fits a future outcome. Do this by finding a relationship between current, publicly-known strategies and what will happen as you implement confidential information.

“This happens with branding changes. Executives cannot disclose exact branding moves to their teams before public announcements. However, waiting to tell employees until after the market has learned the information leaves employees ill-equipped to support the change. I suggest finding ideas you can share with employees to prepare them for change without disclosing confidential information. If a rebranding will more heavily emphasize an aspect of a brand that exists today, ramp up the emphasis ahead of time. This is not necessarily easy, but savvy executives find ways to apply confidential information to maximize the impact as early as possible without compromising confidentiality.”

When You Can’t Say, or Don’t Know

“When there’s a buzz about something confidential in a company, it creates questions about what the secrets are. Some questions are point blank; others are more subtle. If you are in the know and receiving those questions, how do you handle it? It is important for me to never lie to people. I suggest executives develop an answer to questions about confidential information that they use in every instance, whether the person asking is on the right track or not. One example might be, ‘I can’t and don’t speculate about rumors.’ Rather than lying to someone accurately asking about a confidential matter (by telling them an emphatic ‘no’ to correct information), using a non-committal response is truthful and protects your own reputation.

“On the topic of consistency, in some cases, you may not know confidential information but have to continue your work. I’d analyze these situations after the fact to understand what the indicators were for the confidential situation. For example, when our company considered M&A activity, I’d receive certain questions about competitors’ market positions. The questions were always about multiple competitors, never one. The questions surfacing became a signal a deal might be in the works. That consistency helped me be more effective for the company without ever having to know the specifics of a confidential matter.”

Only One Point of View

These suggestions are from one individual. They are not legal advice about confidentiality. But they do suggest the importance of creating the policy and practices that work best for your organization.   – via “Inside the Executive Suite” 

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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If you are doing strategic planning activities for a support function within an organization, you can face challenges deciding what the plan should emphasize.

It’s easy to focus on creating important capabilities for the functional area (i.e., implement better accounting systems, develop an improved human resources process). It is probably equally easy to fall into the trap of simply taking orders from the P&L side of the business, limiting your focus to simply listing what the line organization tells your area it needs from you.

For strategic planning activities within a matrix organization, however, the ideal is to foster a shared strategic mindset between the line organization and support areas. Both line and functional areas should be leading the organization in the same direction with complementary strategic initiatives. This is the reason we are emphatic about having both line and functional leaders participate in strategic planning activities for functional departments.

2 Strategic Thinking Questions for Strategic Planning Activities in a Support Organization

One way to instill the mindset that a functional department also needs to take on a leadership role in the organization during strategic planning (and afterward) is asking and answering these two strategic thinking questions:

Within our strategic plan…

  • Our department will drive _____________?

  • Our department will enable _____________?

At the start of your strategic planning activities, solicit ideas broadly with these strategic thinking questions. Identify a comprehensive list of ideas for where the functional area will DRIVE initiatives to make the organization better. Do the same for how your work will ENABLE the important objectives for the entire organization. Identify themes and narrow your answers. You are not looking for a final list of dozens of strategic initiatives. You want just a few areas where your functional area can concentrate. These should be strategic initiatives where a functional area can meaningfully and visibly improve core metrics for the overall organization. – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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I was thinking about tables recently, and the role they play in creating or thwarting team collaboration.

A table can…

Provide distance and separation between participants

That can be both healthy or disastrous. It’s easy to use distance and opposition (as in sitting on directly opposite sides of the table) to foster disagreement, aggression, and otherness. In different situations, distance around a table can offer space for individual reflection or a couple of people to collaborate without being drawn into something bigger.

Idea: Arrange people purposefully and keep moving them around.

Serve as a hiding place

If it is your intention, you can use a table’s shapes and angles and how people fill them up to keep yourself out of view and out of the team conversation. You may use the hiding place to observe, look away, or plan what you do when you emerge from hiding.

Idea: A facilitator needs to draw people out of hiding places.

Create clutter

A too big table or too many tables in a too small room, can fill all the available space people need to move around both physically and mentally. They can eliminate any flexibility a space might offer.

Idea: Pay attention to how many table you are using and not using. Get rooms with way more square footage than you think you will need.

Establish power

Sitting at the front, sitting at the back, or sitting at a corner can, depending on who is doing the sitting, change the power dynamics for the entire group.

Idea: Use tables without corners and avoid creating a clear front of the room.

Be purely functional

It provides a place to put your arms, bang your head (or your fist), take notes, hold your drink, plug in your computer. You hope it affords an arrangement that lets you see what you need to see and is a jumping off point for people to productively collaborate.

Idea: Match the right table to what you will need it for throughout the meeting.

Team Collaboration with No Table at All

This thinking inspired something we’ll be doing soon: eliminate the tables and use only a few chairs. Provide the right amount of space to make it both inviting and slightly awkward.

We look forward to seeing what using no tables at all will do for creating or thwarting team collaboration. – Mike Brown

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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