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It’s the first post of 2015 from customer experience strategy and innovation expert Woody Bendle. Today, Woody takes on performance metrics and a strategic look at how the measures you use with dramatically new and different strategies need to also be dramatically new and different themselves. Here’s Woody!

Performance Metrics – What Gets Measured? by Woody Bendle

woody-bendleWe’ve all heard the axiom, “What gets measured gets _________.

You can fill in the blank: done, fixed, improved, managed.

The point is if you want to accomplish (fix, improve, manage) something, you need to:

  • Have some idea about the desired outcome you’re seeking (vision or objective)
  • Establish an identifiable target – or series of targets (goals)
  • Do things that help you move toward the goals and desired outcome (activities and processes)
  • Have ways to determine if you are making progress toward achieving your identifiable target(s) and/or desired outcome (measures)

If you’ve spent any time in the business world, you know there is certainly no lack of performance metrics (or measures) for determining how a business or unit is performing and whether or not you are making progress toward your desired goals or objectives.

Most of these performance metrics – or “Key Performance Indicators,” aka KPI – are tried and true and have been around for decades.  And, many businesses have achieved success by adopting standard measures and employing well-known programs, processes and procedures for collecting, reporting, and monitoring activities and progress.

The more familiar or standard your desired outcome (or end state), the easier it is to be successful by employing standard activities, processes and measures.  But if your desired end state is very different from your current state, it is highly unlikely that standard activities, processes, and measures will suffice.  If you want to be very different, you need to do things very differently and you probably also need very different measures (or metrics) to get you there.

To help make my point, let’s take a look at these four illustrative “current state / end state” scenarios.

Woody-current-end-state

The current state, represented by the yellow “Here” circle, is identical for scenarios A through D but the end state varies in how different it is from the original yellow circle.

Scenario A is understandable for many in business. The end state here is basically the same as we currently are, but bigger.  In the business world this might be analogous to growing by selling more of our existing products to existing customers or to new customers in new territories.

Scenario B also isn’t much of a stretch. The end state remains a circle, gets a little bigger, and becomes a little more different by  doing something different (i.e., adding blue) to turn the circle green. In business, this may be growing by adding a new product line and selling more to new and existing customers.

Scenario C is clearly a different end state. The end state is bigger, changed color, completely changed shape, and added a new dimension.  The business analogy might be a combination of Scenario B as well as an acquisition of a business either up or downstream in the value chain and/or possibly even another totally unrelated business.

For Scenarios A-C, there are thousands of real world examples (or business cases) managers can leverage for how an organization can get from here to there.  These suggest the types of things you need to do, and what the types of measures you need to employ in order to monitor and ensure your progress.

For Scenario D, however, all bets are off.

In Scenario D the desired end-state is frankly something that bears no resemblance to the current state. Think Apple Computers in the 1980s vs. the Apple we know today.  Scenario D’s end state looks pretty unique, complex, hard to describe and quite possibly, very difficult to duplicate.  Scenario D is actually illustrative of the types of conversations occurring at many companies today with business model innovation or business transformation.

To achieve the transformative end state in Scenario D, you will likely have to do many things very very differently.  And, you will also likely need to create and utilize completely different measures or performance metrics to help get you there.

So yes, what gets measured gets done, fixed, improved, managed, and possibly changed.  But allow me to modify the oft mis-attributed Einstein quote on insanity:

“If you are expecting to achieve radical transformational results by employing (or tweaking) existing processes, procedures, measures or metrics, you’re completely nuts!   

If your desire is to transform your business or organization, do yourself, your shareholders and your entire organization a favor. Clearly envision, define and articulate:

  • Where / what you want to be
  • All the possible paths you might take to get there
  • How long it might take to arrive at different points along the path
  • What you need to do to know if you are making progress, and if you are nearing your desired end state

If you are having a hard time getting started with this, I’m betting Mike and the folks of The Brainzooming Group have well over 100 articles that can help you out! – Woody Bendle

 

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Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization.

This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

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Our objective for the Brainzooming community visioning workshop at the Gigabit City Summit was sharing multiple strategic thinking exercises city delegations from around the United States could immediately use to further their strategic conversations on broadband initiatives.

The objective created a conundrum.

While I wanted Gigabit City Summit attendees to understand they could use the strategic thinking exercises right away within their Summit delegations, it’s unrealistic to imply they could immediately create a successful large-scale collaborative visioning sessions based on a one-hour workshop.

Yet I didn’t want Gigabit City Summit attendees to think we were giving them tools that ONLY worked if The Brainzooming Group were involved in implementation (which is the sense you get from so many workshop presenters).

Giving Away Our Family Recipes

Here’s how I wound up explaining the situation.

Our-Family-Recipes

 

I asked the workshop attendees, by a show of hands, to share how many like cooking for themselves.

Many hands went up.

I next asked how many liked cooking for small dinner parties, and then large formal dinners.

With each question, there were fewer hands.

Finally, I asked how many were confident and interested in applying their cooking talents in a large restaurant setting.

Only one or two of the more than one hundred participants raised their hands.

I then compared their cooking aspirations and the realistic outcomes from sharing our “recipes” for strategic thinking exercises with them.

They could readily and easily use the strategic thinking exercises themselves, with their city delegations, or even with small groups when they returned home. It would be unrealistic to think, however, that without a lot of experience and practice that they could invite fifty, one hundred, or several hundred community members and expect to have a flawless, productive visioning session.

That is where we come into the picture, helping make the smaller group experiences more productive and a large community visioning event even possible.

Strategic Thinking Exercises as Recipes

I share this story about recipes because it helps answer the question we get so often about why we share so many strategic thinking exercises here.

Hearts

They’re all recipes, and we want you to use the recipes, try them out, adapt them to what you need to make happen in your organization. Starting small provides the opportunity to try selecting the right ones, combining them in intriguing ways, and learning from successes and mistakes.

If you need to be ready for a high-stakes event, however, we think you’ll want someone who has experience to make sure everything works.

And that’s where we’d love to work with you to ensure all the success you need when the stakes are high and the recipes HAVE to turn out perfectly the first time!

Could you use some of our best recipes for outside-in innovation?

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you confident your organization is making the best use of customer input and market insights to deliver innovation and growth?

Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization. This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas.

We invite you to download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

The strategic thinking recipes in this FREE ebook will help generate new ideas and turn them into actionable innovation strategies to drive your organization’s growth– Mike Brown

 141104 Download EBook

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Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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If you’ve ever seen me present a strategic thinking workshop, you’ve likely heard me say, “People think strategic planning is boring, and I agree with them. I’m a strategic planner, and even I don’t enjoy strategic planning. That’s why we make it fun!”

That’s not simply a throw-away line. It’s the absolute truth.

We consciously try to develop fun strategic planning activities.

The reason fun strategic planning activities are so important is they prompt people to want to engage with strategic planning at that moment plus make them eager to participate in the future.

5 Fun Strategic Planning Activities

Funny-Orange-2

“Fun strategic planning activities? You have to be kidding,” you may be thinking. No, we’re absolutely SERIOUS about the FUN part!

If you’d like to incorporate more fun into your strategic planning activities, here are a few ideas we’d offer:

1. Eliminating Boring Introductions

If you’re going for a more enjoyable strategic planning session, it’s important to start on a light note. This ice breaker dumps the typical boring self-introduction and uses introductions where everyone BUT you gets to tell something about you. Here’s one secret for even more fun – have one person make up all the answers they share. When you read this post, you’ll get what I mean by that!

2. Invite Katy Perry for Her Fashion Sense

You have to go see the picture to get this, but Katy Perry’s dress at this awards show a few years ago is all kinds of fun. If your challenge is reimagining old strategic ideas, this strategic thinking exercise will inject fun into your planning.

3. Put the Pin Prick to Your Competitors

This strategic thinking exercise involves targeting a pesky competitor and thinking about every way you can be a complete nuisance for them. You have to keep the ultimate ideas you choose legal and ethical. Before that point, however, anything is fair game and lots of fun!

4. What does Ghostbuster have to do with strategy?

By definition, you aren’t supposed to be able to anticipate black swan events. But when a client wants a black swan exercise, you figure out a way to give them a black swan exercise. This fun strategic planning activity gets its fun from the connection to Ghostbusters that inspired the exercise. Other than that, it should be a LITTLE more serious than the others here.

5. Try Some Shrimp!

This exercise is called “Shrimp,” but you’ll see a picture of a pumpkin throwing up pumpkin seeds on the original post. Yeah, it’s kind of gross, but this particular strategic thinking exercise is a blast. In workshops, I tell the story about when we used it with a group working on a NASCAR sponsorship program. They turned the exercise toward some pretty tawdry topics, yet came out with an idea that led to getting their company’s NASCAR driver on an ABC reality TV show!

Fun, Fun, Fun, Fun*

I wouldn’t necessarily advise trying to use ALL these fun strategic planning activities with one group. But if you do, let me know. THAT would be funny! – Mike Brown

 

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Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization. This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas.

Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

 

*BTW, sorry about that RebeccaRoll.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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Does your innovation strategy include adopting a more outside-in approach that better involves customer and market input?

If so, today is the perfect day to download our latest innovation strategy eBook, “The Outside-In Innovation Edition” of the Brainzooming “Fake Book of Strategic Thinking Tools.”

This new outside-in innovation strategy eBook has received a wonderful early response. Today, we want to make sure each reader takes advantage of incorporating these valuable strategic thinking exercises into your innovation strategy.

Innovation-Strategy

20 Reasons to Download the Strategic Thinking Exercises in Our Innovation Strategy eBook

With that in mind, here are twenty reasons you should download “The Outside-In Innovation Edition” of the Brainzooming “Fake Book of Strategic Thinking Tools” today!

  1. It’s free!
  2. There are strategic thinking exercises in the Fake Book that aren’t anywhere on the Brainzooming blog.
  3. You’ll find out what a Fake Book is in music and how the concept of a Fake Book relates to outside-in innovation. (page 3)
  4. There’s a guide to match your innovation style to the strategic thinking exercises that make the most sense for your organization. (page 5)
  5. These sixteen strategic thinking exercises can integrate into your current innovation plans to bring them to life. (page 5)
  6. There’s a brief, understandable profile of the three types of organizational innovation profiles (including a link to a report on the “Global Innovation 1000″). (page 4)
  7. We identify where each strategic thinking exercise fits within Henry Chesbrough’s “Services Value Web” model (and yes, there’s a link to the model, too). (page 5)
  8. We introduce the Brainzooming perspective on WHEN to use each of the exercises in your service delivery process. (page 5)
  9. Once you complete the first exercise on mining your brand benefits, you can use it as an innovation platform to jump start several other innovation opportunities. (page 7)
  10. There’s an easy way to translate your brand benefits to identify new innovation opportunities based on other companies or markets delivering comparable benefits. (page 9)
  11. You can take your team through an exercise to help anticipate non-traditional competitors who may enter your market with disruptive innovation. (page 10)
  12. You will be able to link product innovation ideas to both core strategy and extreme creativity exercises. (page 11)
  13. We turn service blueprinting on its head to use is as a service experience innovation tool. (page 12)
  14. You’ll learn a way to go to school on competitors’ innovation strategies to smarten up your own innovation strategy. (page 13)
  15. It will become clear why you need to understand who the canaries in the coal mine are in your business and industry. (page 15)
  16. There’s a handy-dandy diagram to see if your last innovation isn’t so innovative anymore, and it’s time to invest in innovation. (pages 16 and 17)
  17. All you have to do is start filling in the names to complete your future-looking research game plan. (page 18)
  18. We feature fifteen questions to get your team exploring potentially disruptive innovation. (page 20)
  19. You’ll be able to choose from two different formats for our popular, “What’s It Like?” strategic thinking exercise. (page 22)
  20. You’ll be the best-prepared person on the upcoming webinar we’ll be featuring on Outside-In Innovation.

 141104 Download EBook

Is that enough reasons for you to download the outside-in innovation strategy eBook?

If not, let us know, and we’ll share all the other reasons we DIDN’T list here! – Mike Brown

 

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Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization.

This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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At our workshop for the Gigabit City Summit, we shared multiple strategic thinking exercises we use to help organizations achieve better business results. Since our audience included some of the most innovative, forward-looking communities in the US, our specific focus was articulating a shared vision for the community to shape development and implementation of a significant broadband initiative.

During our Gigabit City Summit workshop discussion, one mayor in the audience expressed the concern that a “vision” seems squishy and only so many words that don’t really do much in shaping a direction.

That’s likely a common sentiment about vision statements. And while it can be true, it doesn’t have to be.

Gigabit-City-Summit-Convene

A Shared Vision and Better Business Results

Here’s why we’re proponents of articulating a shared vision for an organization and it’s important audiences. A well-developed vision:

  • Points to a future direction
  • Incorporates the aspirations of a broad audience
  • Suggests how the organization will move toward the future direction
  • Excites and invites the community to become a part of the vision
  • Speaks clearly and emotionally to the audience
  • Supports and aligns the other elements of the organization’s strategic direction

One important point is that the vision doesn’t HAVE to be a “statement.” While it certainly can be summed up in one sentence, a shared vision that’s intended to meaningfully lead to better business results could be a much longer work that describes the future. Rather than being written, the vision mind find its best form in pictures, an infographic, a video, or even some type of physical representation. Or the vision could be comprised of all of these.

So, yes, a vision can be fluffy.

But if you approach articulating a vision as a foundation step that’s vital for better business results and do so in a smart, inclusive way, a shared vision can be the most important strategic element an organization has at its disposal. – Mike Brown

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Learn all about how Mike Brown’s workshops on creating strategic impact can boost your success!

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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The Brainzooming Group, in support of KC Digital Drive, is in the midst of wrapping up producing the Gigabit City Summit today.

Talking with attendees throughout the event, it’s exciting to hear them talk about how smooth, fun, engaging, and meaningful the Gigabit City Summit event experience has been. These sentiments were accentuated during Wednesday afternoon’s general session when we interrupted the regularly scheduled Gigabit City Summit to feature a live webcast of President Barack Obama’s address from Cedar Falls, IA on the plan for accelerating broadband availability in the United States.

Gigabit-City-Summit-Interruption

When it comes to events, here are 10 of my hip pocket tips for designing and implementing a fantastic event experience design. They apply to big meetings, and also to most little meetings. Most of them even apply if you’re only getting a few people together for a meeting.

10 Tips for a Compelling Event Experience Design

  1. When in doubt, incorporate more emotion into your event experience design. Emotion isn’t used enough in professional settings, so you’ll stand out with genuine emotion.
  2. Start with your second biggest thing; end with the biggest thing you have going.
  3. Capture all the TYPES and AMOUNT of content you can during the event, even if you’re not sure what you’ll do with it later.
  4. Restrict yourself (as much as possible) to speakers that someone on the planning group has previously seen. If you’re interested in someone you haven’t seen, figure out a way to see them speak before deciding.
  5. Make sure the technical and audio visual people who are working the show have full visibility to what you’re trying to accomplish with the event experience design. This allows them to support you in ways you might not have thought about.
  6. There are two kinds of people in the world: event people (who understand the mix of strategy and detail to implement a successful event experience design) and everyone else. Make sure you surround yourself with event people.
  7. Be ready to fix things for attendees and know who the people are on your event team that are great at fixing things for attendees. Always know where these people are at the event.
  8. Manage the time aggressively to keep the event on schedule. Know, however, when a slight deviation from the time schedule is important for creating a better event experience (such as when the President delivers an address on your topic during your conference). Also know how much of the extra time you’ll be able to make up during the rest of the event and where it’s going to take place.
  9. Create the schedule so there are multiple compelling reasons in the event experience for attendees to stick around throughout the entire event.
  10. ALWAYS, ALWAYS, ALWAYS be looking out for the completely unexpected things that WILL happen that reinforce your event experience while the event is going on. Those unexpected events led to stopping our show for the President, how we opened the first two days of the conference with particular music and video selections, and me trying (at 2 a. m. Thursday morning) to get a last-minute guest into our breakfast and Kansas City tech tour this morning. Those unexpected things are God’s gift to those who are paying attention to them! – Mike Brown

 

If you enjoyed this article, subscribe to the free Brainzooming blog email updates.

 

Download: FREE Innovation Strategic Thinking Fake Book

Brainzooming Outside-In Innovation Strategic Thinking Tools eBookAre you making the best use of customer input and market insights to deliver innovation and growth? Creating successful, innovative new products and services has never been more dependent on tapping perspectives from outside your organization.

This new ebook features sixteen strategic thinking exercises to help you ideate, prioritize, and develop your best innovative growth ideas. Download this free, concise ebook to:

  • Identify your organization’s innovation profile
  • Learn and rapidly deploy effective strategic thinking exercises to spur innovation
  • Incorporate crowd sourced perspectives into your innovation strategy in smart ways

Download this FREE ebook to turn ideas into actionable innovation strategies to drive your organization’s growth.

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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AEIB-GraphicAs we do occasionally, we’re featuring an excerpt today from the Armada Corporate Intelligence publication,  “Inside the Executive Suite.” This article was about succession planning best practices IF your organization has no formal succession planning and a team member resigns.

Based on surveys suggesting many organizations lack formal succession planning or don’t follow it closely, their informal strategy for succession planning best practices is a good stop gap. This is especially true early in the year when some people resign after staying around long enough to qualify for year-end bonuses.

These four quick steps for an informal strategy for succession planning could be just what you need to do this week!

Succession Planning Best Practices – 4 Quick Steps for an Informal Strategy

(From Armada Corporate Intelligence – “Inside the Executive Suite”)

Based on the particular survey you find in a quick online search, perhaps 1/3 of organizations don’t have succession planning in place – although the number could be much higher, or slightly lower!

Suffice it to say, even if succession planning is completed, the same surveys report many organizations don’t employ the individuals they would need to implement the succession plans they have.

This absence of succession planning best practices can be a particular issue right after the New Year. Employees that have stuck around only to satisfy the date for an annual bonus often turn in their resignations immediately afterward. Seeing this happen many times, it’s worthwhile to share these steps to take right now, just in case you lack succession plans.

090724-Computer-on-Desk

1. Start your informal succession planning by compiling a very short list of employees you’ll fight to keep

If you do nothing else toward succession planning before January 1, decide which employees you’d make a concerted effort to keep should they announce they are departing.

We recommend making a VERY short list because when most people resign, they have made a mental break they’ll never completely mend – even if they stay because you countered successfully. As a result, the only names on the list should be those absolutely critical to current operations or whose specialized knowledge or expertise would leave a gaping hole.

Also jot down names of employees you’d be happy to see leave, should they do so. Everyone else falls into the, “Not looking to lose them, but it might happen” category.

With this list, you’re in a much better position to implement step 2 if someone announces he or she is leaving.

2. If someone resigns, stay calm, ask questions, and listen

Suppose, it’s January 2nd or February 1st (or whatever date after which bonuses are set) and a key employee resigns. You need to stay calm since this is your opportunity to ask smart questions and listen intently. If the person resigning is on your “fight to keep” list, ask:

  • Are you willing to reconsider?
  • Have you thought about what might make you reconsider?
  • What timing commitments have you made to the new organization?

Understanding these answers begins framing your response for an employee you’re trying to keep since you should have a better idea of what a counter-offer will have to include.

Even for employees on the “not looking to lose them” list, however, asking the last question leads to Step 3

3. Negotiate more transition time if you think it is valuable

For employees not on your “fight to keep” list you’d like in place longer than the two weeks typically offered as a transition period, ask what types of flexibility they have to alter start dates with new employers.

If you think an individual would handle a longer transition period in a constructive, productive way, you may want to negotiate for three or four weeks instead of two. In so doing, you’re not trying to keep them for an extended period; you are, however, trying to buy more time to advance your succession planning and implementation.

4. Find a confidant to vent, then use alone time to think and plan

After asking questions and listening, conclude your meeting. Then go ahead and vent, if you need to do that. Contact a confidant to vent privately without concern for your venting getting back to the office. If you’re frustrated, apprehensive, or even excited, none of these are appropriate emotions to display publicly. Get them out, and return to your calm state quickly.

At that point, begin thinking about what moves you could make to replace the person leaving from among internal candidates. Even if you don’t have someone completely prepared for the job, do you have someone ready for an opportunity that challenges them in dramatically different or more significant ways? If so, there might be no better time to grow them than through stepping into a much bigger role.

Are you ready for people changes with an informal strategy for succession planning?

These steps certainly don’t constitute a full succession planning strategy. If you don’t have one, however, it’s a solid checklist to work through should any staff members announce their departures after the first of the year. - Armada Corporate Intelligence

 

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If you’re facing a challenging organizational situation and are struggling to maintain forward progress because of it, The Brainzooming Group can provide a strategic sounding-board for you. We will apply our strategic thinking and implementation tools on a one-on-one basis to help you create greater organizational success. Email us at info@brainzooming.com or call 816-509-5320 to learn how we can help you figure out how to work around your organizational challenges.


 

 

 

Mike Brown

Founder of The Brainzooming Group, and an expert on strategy, creativity, and innovation. Mike is a frequent speaker on innovation, strategic thinking, and social media.

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