We were on a hotel site visit to scout the location for a client conference. Beyond meeting with the client team, we spent considerable time with the hotel staff. The objective was to solicit their innovative ideas for how to create the highest impact in a challenging conference space.
While we developed ideas for high-impact options, we wanted the experts at the hotel to share their ideas. With that situation, we wanted to ask plenty of questions and provide plenty of room for them to contribute their experience-based, innovative ideas.
Many of the strategic thinking questions we develop help people imagine things that have never happened. The following nine strategic thinking questions that we used with the hotel staff were meant to get them to mine their previous experiences and aspirations to generate innovative ideas we could incorporate into the meeting:
Whenever you're dealing with experts and looking for innovative ideas, consider these strategic thinking questions (or variations on them) to help them not do as so many experts do: dismiss what they know as routine and normal, when in fact normal for an expert is often quite innovative and sensational for everyone else! - Mike Brown
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