With the resignation of Dick Costolo as Twitter CEO, you are sure to see a rash of articles talking about Twitter's problems, that Twitter is doomed, or how its potential business model changes will impact your business.
And ALL those stories may very well be true.
The thing is...smart companies realize social media strategy shouldn't focus on building strategies around particular social media networks.
Smart companies are concentrating on solid business strategy moves to prepare them to start, grow, and nurture relationships with prospects and customers on their own terms - not the terms a social network stipulates.
Yes, a smart company may be using Twitter to engage an audience. But it is always going to ready to transition among social networks – or other engagement strategies – should a social media network happen to go away.
A smart company concentrates on developing:
- A compelling place to point people who want to find out more about the organization.
- Multiple opportunities for customers and prospects to raise their hands to indicate they want to stay in touch with the organization in some way.
- Opportunities to identify and better understand audience members beyond the social network profiles residing on a social media network.
Yes, every organization should be focusing on these types of strategies.
These strategies will serve your business well no matter the Twitter CEO or what's happening with any of the old, new, or yet to be imagined social networks.
No matter what articles full of social media network hyperbole have to say, focus on your own business strategy. – Mike Brown
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